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Total Life Changes, LLC
- Weight Loss Centers
- Fair Haven, MI
About this business
Total Life Changes (TLC) is a global company committed to changing people’s lives across the world with nutritional products and the opportunity to become an independent distributor since 2002. TLC offers products made with the highest quality ingredients to support digestive balance, weight maintenance, nutritional well-being, and more. These revolutionary products are sold in over 140 countries. We are privileged to call over 10,000 members family as we embark on the journey to change lives together. For additional c... read more
Location details
6094 Corporate Dr, Fair Haven, MI, 48023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to Midnight | |
| Tue | 8:00 a.m. to Midnight | |
| Wed | 8:00 a.m. to Midnight | |
| Thu | 8:00 a.m. to Midnight | |
| Fri | 8:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I signed up to become a life changer on 06-13-2020. I received a reference number, I been trying all week to finalize my order. I sent so many emails. They keeps telling me that, the best Way to resolve this problem is to contact customer service. And I been trying to call them.It’s impossible for me to get through, I called them a million times, they promised to call back to help me with the problem, until now no one cares. I was so excited to about the products. I’m very disappointed
Business response:
Hello Rissena! We apologize for the experience you have received. We thrive on providing the best customer experience we can. A customer support agent will be in contact with you shortly for more information to solve your case. Thank you
I have sent several emails to have a placement change. NO RESPONSE!!! As I am typing this email, I have been on hold for over an hour, to be accurate, one hour and 27 minutes. This is ridiculous. IBO #********. This kind of discourages me to continue, I am ready to call it quits!! Very unprofessional. I only chose 1 star because I had to, If I could have left that part blank I would have!!
Business response:
Hello Melina! We apologize for the experience you have received. We thrive on providing the best customer experience we can. A customer support agent will be in contact with you shortly for more information to solve your case. Thank you
I am still waiting on a partial refund, I continue to email these fools because calling makes no sense. This is the most incompetent company I've ever had to deal with, I feel so aggravated it's not even funny. I'm reaching out to a lawyer.
Business response:
Hello Samantha, A customer support agent will review your case to evaluate all charges have been refunded back to you. We strive to provide great customer experience and we want to make sure this is done for you.
I will Never Ever Ever order anything from this company again! My distributor placed my order on 6/01/2020 for two orders of Harmony Drops and the merchandise was supposedly shipped on the same day. It's now 6/13/2020 and I have received nothing. I attempted to call the company directly but there's only a busy signal. I also contacted USPS because for quite a few days my order has been in transit to the next facility, which means that it stopped updating. They were no help at all. I've spent $136.20 on my order and there's n... read more
Apparently I should've ordered my merchandise a month in advance because it's taking over 12 days to be delivered. The excuse that TLC uses is Covid-19 but I order from other businesses and they're delivery time is never lacking. I've been waiting for my merchandise almost two weeks and it seems that my package has been in transit for quite a while now. I'm very much disappointed in this company. I have medical issues and needed the product as soon as possible. That's not gonna happen so...................
Business response:
Hello Nicole! We apologize for the customer experience you have received. We thrive on providing the best customer experience for our customers. A customer support agent will be contacting you shortly to help you solve your case. Thank you
I ordered my product 10 days ago and it's stuck in transit. TLC's excuse is the Covid-19 pandemic but companies like Amazon and Ebay are not exempt from the effects of this pandemic but their services aren't lacking the way that TLC's services are. I've attempted to contact TLC and have been given a 9-hour time frame for my call to be answered. This doesn't make sense because bigger companies are still answering my calls in a much timelier manner. I'm highly disappointed. I'm going to have to look for another place to shop.
Business response:
Hello Nicole! We apologize for the customer experience you have received. We thrive on providing the best customer experience for our customers. A customer support agent will be contacting you shortly to help you solve your case. Thank you
I have purchased the Replenish Kit and tried it for 10 days. I returned the items, submitted the tracking information and filed the requested RMA form and I have not heard back from anyone. I would like a full refund for the items that did not work. I have received two automatic emails and I am tired of no one reaching out to me in regards to this purchase.
Business response:
Hello Brittany! We apologize for the delay in our response to you. A customer support agent will be contacting you shortly to resolve your case. Thank you
This company is quick to take your money but take forever to send your product out... I have called on 2 different occasions about not receiving my order confirmation. And I get getting told lies from different customer service agents. My order number is 8528315
Business response:
Hello Asheena! We apologize for the experience you have received. We thrive on providing the best customer experience we can. A customer support agent will be in contact with you shortly for more information to solve your case. Thank you
I have been a Life Changer for about two months now and I have not been able to get someone on the phone to call me back to resolve my TLC prepaid card issue. I am a Director (IBO# 39580361) and is able to help others become a LC but no one helps me when I need it. Every time I call I'm number 3K and something in queue but never get a callback. The company keeps taking me around in circles and I'm tired of it. This is very disheartening.
Business response:
Hello Kywanda! We apologize for the delay in your response. A customer support agent will be contacting you to make sure your TLC Prepaid card issue is resolved right away. Thank you
Frequently asked questions about Total Life Changes, LLC
How is Total Life Changes, LLC rated?
Total Life Changes, LLC has a 2.7 star rating with 204 reviews.
When is Total Life Changes, LLC open?
Total Life Changes, LLC is open now. It will close tomorrow at 12:00 a.m.
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