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Total Life Changes, LLC
- Weight Loss Centers
- Fair Haven, MI
About this business
Total Life Changes (TLC) is a global company committed to changing people’s lives across the world with nutritional products and the opportunity to become an independent distributor since 2002. TLC offers products made with the highest quality ingredients to support digestive balance, weight maintenance, nutritional well-being, and more. These revolutionary products are sold in over 140 countries. We are privileged to call over 10,000 members family as we embark on the journey to change lives together. For additional c... read more
Location details
6094 Corporate Dr, Fair Haven, MI, 48023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to Midnight | |
| Tue | 8:00 a.m. to Midnight | |
| Wed | 8:00 a.m. to Midnight | |
| Thu | 8:00 a.m. to Midnight | |
| Fri | 8:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to 6:00 p.m. |
I placed an order through TLC’s site one week ago for a freedom package. I received an email including a tracking number that I was told would be active within 24-48 hours upon me placing order. Tracking number provided still is not active a week later I have contacted customer service number (which does not work), tried the live chat option (which does not work), and emailed about my order which I am still waiting on a reply for. My order number is #*******. With all the unsuccessfulness I’ve had with this company I am goin... read more
Business response:
Hello Sharday! We do apologize for the inconvenience you have experienced. We will go ahead and process a refund for you! Please allow 3-5 business days for your credit to appear on your credit card. We will continue to process your order to give us a chance and try our amazing products when they arrive. Thank you
This company is no good anymore. They lost my package for the second time I'm not able to get in touch with anybody phone's disconnected do not work and they will not respond to my emails I spent $163 plus for this package.I ordered two items they ship one of two and the other one is still hanging in limbo somewhere. I am very very upset. Lost my item three months ago and they had to end up sending me free kit. These people are ridiculous ??... Let this be a warning to everybody.and all this money and they cannot make sure y... read more
Business response:
Hello Erica, We do apologize for the experience you are receiving, we will have a customer support agent reach out to you to for an understanding of your case. Thank you
This is the second time that they have lost my product I paid too much money for... I had two separate orders going to the same address minutes apart on the same day because the person that is a seller for total Life changes forgot to add both my orders together I have received one or two but the other one has not even shipped yet it's still saying label created it has not been shipped at all I paid too much money for this product and I always get the short end of the stick with them I am considering to be done with them onc... read more
Business response:
Hello Erica! We apologize you have been having a bad experiencing, we would like to rectify this so a customer support agent will be in contact with you shortly to help you. Thank you
I will never order anything from this company... just based on the fact that my shipping address is incorrect on my invoice tried to reach out to them multiple times. I waited 4 hours only to get hung on twice. I sent multiple emails and put in a ticket and still got no response. The customer service sucks and I am completely turned off by it. All I know is if my package doesn’t arrive i will push this issue further! I have already notified my cc company because I’m starting to feel scammed as there is no communication from ... read more
Business response:
Hello Jada! We do apologize for the experience you have been having we will have customer support to reach you immediately to help you resolve the issue. Thank you
Amazing!!!! I have tried samples it worked so good especially in the quarantine time it’s helping me stay healthy instead of hitting the refrigerator.
Business response:
Hello Yvonne! We appreciate the positive feedback! Stay Safe
This complaint is not towards the company as a whole, but one of your representatives scammed me into purchasing this product under false pretense that she was offering free virtual training upon the purchase of this product. She is now non-responsive to my communication efforts and unfortunately it is now 5 days past the authorized return date. I would like a refund. I can provide the identification of the representative if needed.
Business response:
Hello Kristen! We are sorry to hear that this has happened to you. A customer service representative will be contacting you shortly to further help you with your refund. Thank you
I love TLC, their products work and the compensation plan is great. I have never been apart of a company so powerful and caring. They truly care about us and I love that about the company. It isn't just about health and wellness, it's a family as well and that is a plus in my book!
Business response:
Hi Elizabeth! We appreciate the positive review! We appreciate your business! Thank you
I have recently joined this company and although I LOVE THE PRODUCTS. The customer service is crazy I do not look forward to calling them at all! One day my longest hold time was 3 hours and 45 minutes and it was a must or i would offing up. I have signed several people up and didn't receive any commission. Its very frustrating bringing people in the business and they don't receive a welcome email, constantly asking you where is it? And when they call customer service the wait times are ridiculous and it hangs up on you when... read more
Business response:
Hi Shauna, Thank you for your review. We do apologize for the amount of time you had to wait to speak to a customer service agent. We are working very hard to make sure we handle every customer who calls in and we are working on adding more employees to the team and providing more tools to make it easier for our customers to grow their business. We hope within the next coming weeks we improve with our phone system and launch new tools for our life changers. Thank you
MY NAME IS RIVERS SPEED I ORDERED A NUTRABURST AND ONE STANDARD STARTER KIT AND I NEVER RECEIVED IT AND I HAVE CALLED TLC AND EMAILED YOU GIYS NUMEROUS OF TIMES MY ORDER IS $104.90 AND I WANT MY MONEY PLEASE. #6266899
Business response:
Actually 108$
Frequently asked questions about Total Life Changes, LLC
How is Total Life Changes, LLC rated?
Total Life Changes, LLC has a 2.7 star rating with 204 reviews.
When is Total Life Changes, LLC open?
Total Life Changes, LLC is closed now. It will open at 8:00 a.m.
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