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Tony Serra Nissan
- Used Car Dealers
- Cullman, AL
About this business
Part of Alabama's largest automotive dealer group, Tony Serra Nissan provides the people of Cullman, Decatur, Albertville, Huntsville and North Alabama with unmatched value, unmatched selection, and an unwavering commitment to customer satisfaction. We offer quality new, certified pre-owned and used vehicles, automotive parts, vehicle accessories, tires and superior service by factory-trained technicians. Our diverse range of financing options means that when others say "no", we can say "yes." And it’s all backed by th... read more
Location details
1724 Cherokee Ave SW, Cullman, AL, 35055, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
***** in the service department and his receptionist are the rudest people I have ever dealt with I would not buy from Nissan in Cullman because eventually you will have to deal with these people. They called my wife to reschedule an oil change and diagnostics that she scheduled online. They wanted her to bring it in today she explained she needed to plan for the time she will be without a car. ***** told her she was being difficult and hung up on her. She called back 3x each time they hung up the phone instead of answering.... read more
June 15th, 2024 I don't even want to give one star! I bought a car on 5/2. Engine light came on before I even got out of Cullman. Was told the dealership would fix the car. Was then sent to Huntsville ******************* because Catalytic Convertor is bad. ******************* said it has an aftermarket Catalytic convertor. I went back to **** Serra where I was told the car would be fixed. Almost 2 months later nothing, was told parts are hard to get. I called ********** in ********* and they said 2 days for parts. I have rea... read more
My wife and I purchased a vehicle a month ago from Tony Serra Nissan, however within that month we have only driven our new vehicle 2 weeks. The vehicle they sold us not only had cosmetic issues which they agreed to fix before purchasing but also fix the issues that have came about mechanically? The vehicle is under warranty and we have been waiting 2 weeks for some kind of status not only on the mechanical issues, but the cosmetic as well? This is uncalled for and not very professional whatsoever Ive called multiple times t... read more
RecommendedI didn't think I would get into a new car i drove by serra Nissan for months and yesterday I stopped by and I got one I love it Thank you Michael "Aldi" for getting me in one I love it and very happy.. They go out of their way to help you....I will always use Serra Nissan for sure...
Business response:
Thank you so much for the feedback! We greatly appreciate you stopping by and shopping with us! We'll see you on down the road.
They went above and beyond getting us into a 2021 Nissan Altima and got the payment we wanted. I highly recommend Zak, and the rest of the team! Thanks guys
Business response:
Thank you so much for the review! We appreciate you taking the time to let us know how we did. We hope to see you guys again! Take care.
Terrible customer service. They advertise rebates that are insanely inaccurate. As you can see, they are advertising a $4,000 rebate for college graduates. It was only after my credit was pulled, that I was informed the rebate was really only $500. When I spoke to the manager about this, he repeatedly told he that he didn’t know what to say and cut me off several times. All he could come up with was that “someone must have erased the ‘up to’ before the $4,000.” If it’s too good to be true, it probably is.
Business response:
I apologize for the confusion this may have caused, the rebates on all of our vehicles are accessible in the botttom of the description of said vehicle on our website. This has been corrected.
Friendly staff that will work with you to get your dream vehicle!
Business response:
Thank you!We appreciate all our customers,and hope to continue excellent sales and servcie departments. Robert Messer General Manager
Sold me a Nissan Quest transmission went out 30 days after buying in charged me for a new one put a rebuild in it and said that that is a new one and not even 6 month later it goes out again and since I drove over 12,000 miles there was nothing they could due they are the worst car sales place I have ever been to and the car wasn’t cleaned when we bought it they said to bring back in the morning to have detailed and I did all they did was vacuum it
Business response:
Sarah, I apologize that you have had a bad experience as we strive for 100% satisfaction. I spoke with my service manager and was updated on this, unfortunately as the transmission is out of warranty we are not able to replace it free of charge. Please reach out to us at 256-739-1771 if there is anything else we are able to do for you.
Frequently asked questions about Tony Serra Nissan
How is Tony Serra Nissan rated?
Tony Serra Nissan has a 4.6 star rating with 2,509 reviews.
When is Tony Serra Nissan open?
Tony Serra Nissan is open now. It will close at 7:00 p.m.
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