Todd Henderson - State Farm Insurance Agent

Iesha L 

on BBB

2 years ago

Sept 1 2021 we had a tornado/hurricane rip through our property. Destroying our roof, ceiling, and basement flooded etc. We hired a public adjuster to deal with our case. And state farm was extremely incompetent. We waiting nearly a year to get a new SF adjuster to come out and look at our roof and when he arrived he didn’t even bring a ladder.So needless to say the roof didn’t get looked at. This is now October of 2022. Over a year later and this is still not resolved. They have been unresponsive and missed soooo many damag... read more

Anna J 

on BBB

2 years ago

I have been with State Farm for about 5 years and never had an issue (because I never had a problem.) I filed an auto claim September 2nd 2022. Dropped my car of at the auto repair shop on September 7th, they prepared the estimate and submitted it to me and SF for review the next day September 8th. I set up my account for digital payments so the payment would be instant and not have to wait 7-10 business days for a check. I verified all of this online. SF then sent a check in the mail for over 7000 less than the estimate the... read more

Wesley B 

on BBB

2 years ago

Worst Home owners insurance in the country, buyers beware. Super nice people but that doesnt protect you from jack ****. Got wind and hail damage all over my roof and they ignore the hail damage and only want to pay around $1500 for the wind damage. They must be hiring out of the school for the blind. Do yourself a favor before you trust these frauds with your investment, the proof is in the reviews. If you already have them start shopping!!! 

Phuong N 

on BBB

2 years ago

They cancel my discount after they told me that discount is active I don’t need to do anything raising my auto insurance up by 50-$60 the customer service I talk to today laughing about it acting like it’s a funny joke how would she feel if her insurance went up $50-$60 for no reason making starting over from scratch on that discount program they can apply that full discount if they wanted to and get my bills back to where it was but they trying to scam for for eXtra $$ that type of behavior is telling your customer to chang... read more

Christopher C 

on BBB

2 years ago

Horrible to be a victim of their insurable. They have no accountability for damages to your car repairs if their insured motorists damage your property! Horrible to work with! 

Gwen T 

on BBB

2 years ago

I filed a claim in January of 2022 from a hail storm in December 2021. State Farm issued me a check for the damages instead of sending it to my Mortgage company 1st to sign off on it.(this was the process). I deposited the check without knowing the mortgage company had not signed off on it. Now here it is 8 months later and I still don't have the money to repair the damages. Every time I call, I get a different person and nobody knows what's going on. I have to explain the situation every time. No one calls and gives you an ... read more

Stan M 

on BBB

2 years ago

Ed ********* and his team are the best in our area when it comes to service. They answer the phone and follow-up promptly when needed. They are knowledgeable, courteous and a pleasure to deal with. State Farm has been our insurance co. for years and thankfully so. 

Rachel A 

on BBB

2 years ago

Horrible customer service. No communication. I had to call customer service multiple times. In July, I was rear ended by someone who has State Farm Auto insurance. The damage was extensive and I’m still waiting to have my car repaired (It’s October). Many things were left off of the estimate - like the exhaust. State Farm simply does not care. Thankfully, I have a different insurance company. 

rex s 

on BBB

2 years ago

never spoke with andy kelly local agent worst service ever * *****