Todd Henderson - State Farm Insurance Agent

Garland H. 

on BBB

2 years ago

I have had an extremely bad experience with State Farm The adjuster comes across extremely rude, and accusatory. First off, I do not want to be in a rental car forever (as she all but indicated in 08/9/2022) when I called in because of mechanical issues that I was having with a rental. I would much rather have my truck repaired and returned to me. The adjuster has accused me of everything under the sun, seeming to think that I would rather remain in a rental car. Could you please have a supervisor to give me a call? When I l... read more

Emma C 

on BBB

2 years ago

My car was recently involved in an accident with another customer of StateFarm Insurance. The accident was entirely at the fault of the other driver, as determined by the local police. StateFarm gave me a total-loss settlement that was thousands below what it would cost for me to even replace my car with something comparable, not to mention the injuries I suffered. I'm now having to hire my own private adjuster in the hopes of being fairly compensated and I'm left with no car in the mean time. By far the worst experience I h... read more

Madeleine P 

on BBB

2 years ago

They only get 2 stars because they still have good employees that are competent. I bought a new vehicle, called days in advance of going to the DMV to get tags. Spent 45min on the phone going over in detail what my coverage would be. Got emailed a copy of the coverage as well. However, when I got the DMV, State Farm had never finalized the new coverage. So I could not get tags. Now I have to take off work to get this completed so I can get my new car out of the parking lot it is sitting. 

M J G 

on BBB

2 years ago

This company is despicable and horrible. They dropped me like a led balloon because I had a claim in the first year of having State Farm. I paid my money to them on time and in full every 6 months. My agent did not even fight for me. Terrible company. During the painful 10 1/2 months to get my home fix they were NO help to speed up the process. If I could give them minus 1 million I would. My suggestion is to just pass right by the offices and not go in. 

Oliver C 

on BBB

2 years ago

Takes forever to get a claim very bad insurance. The claim representative is nowhere to get in touch same with the state farm adjuster always voicemail and even you leave a message they will never call you back. Dont believe what they said “ Like a good neighbor State Farm is there” After this claim I will find another insurance company they just want your premium but when you need them they will put you aside they will just said we are working on it for how long more than a month now no estimate yet. Goodluck everyone hope ... read more

Neil M 

on BBB

2 years ago

Takes time policy started, they don't care alive/dead deer crash took 14 hrs tow truck arrive do adequate time radiator blow up who pays damages civil, and then what break tibia, spine split two places who pays knee replacement 24 titanium screws hold tibia place you think easy try push shop cart not work have low back check out spine specialist another 100000, who pay all repairs 9500 who pay tow truck who pay body shop who pay attorneys fees 95000, who pay medical, work loss, who pay rehabilitation, surgeriesx5 who pay mri... read more

Eleanor M 

on BBB

2 years ago

Purchased ins from upstate **for my new home in *** Realtor calls to le me know the State Farm agent always tours the property. He was given the code and had complete access. All is OK per the office. We close on Aug 12, 2022 and UNBEKNOWNST to us State Farm cancels our policy. Yup, just cancels it, over the roof, which had been professionally inspected AND inspected by their own agent! The mail didn't come until August 26th. WE NEVER GOT A CALL. Owning 7 houses in 5 states, I have never been treated so shabbily in my 73 yea... read more

Joseph L 

on BBB

3 years ago

Told me at first that I had no deductible because of a Uninsured driver. Then I went to the repair shop and was advised by the repair shop that I had a $250 deductible. Then I called back to State Farm and was advised that my deductible was $200. They hung up multiple time sheik on the call with them. Requested t have a rental car. Called the next day enterprise advised they had nothing documented for a rental for me. Call back to State Farm they set it up after I called back. Sup called me not willing to help or providing a... read more

Mary L 

on BBB

3 years ago

They always took good care of my elderly father in law who had this insurance while he was alive. Upon his death, instead of sending a final bill to my grieving husband and I (something other companies did), they sent us a beautifully printed copy of his obituary with a lovely psalm on the back (he was a christian) along with condolences and automatically closed the account. I have no words to describe how special that felt! We had a lot on our plate already and weren't sure how we were going to afford a funeral, but State F... read more