Tire Kingdom

Ronnie C 

on BBB

4 years ago

these guys are crooks... run... took truck in for inspection and was told it needed one tire... 3 days later now it magically needs 4.... 

Eric N 

on BBB

4 years ago

I went to Big O Tires. On my invoice was added a Tire Protection Plan - ABS line item for $15. It says this is an extended warranty but I never explicitly gave my approval for this extended warranty. The paragraph says I can cancel as outlined in the Tire Protection contract. I never received a Tire Protection contract. I searched Big O Tires website and could find now information on how to cancel this Tire Protection Contract. I read their two warranties they have listed and nothing in those warranties talks about canceling... read more

carolyn m 

on BBB

4 years ago

So exhausted and frustrated. Long story sorry, have been to Tire Kingdom on Lake Wilson Road 4 times since January to have a/c repaired. They've replaced compressor 3 times, charged me $1665 and still not working. I was fed up and asked for a refund but gave them another chance, I refused to go back to that location since the service was so poor and ******** from customer service set us up at the St Cloud location, I left the car with them for a week at a different location they set up, initially I was told no charge however... read more

Eddy A 

on BBB

4 years ago

On April 28,2021 I took my 2014 Jetta for a regular oil change at this location. On May 3,2021 I saw that my vehicle was leaking oil so I contact them and let them know of the issue that clearly was there before having the oil change there. They don't want to be responsible about this issue. I try to contact the manager ***** of the store a few times but now they just hang the phone on me. I need this issue to be fix ASAP is damaging my new home driveway 

Sheila S. 

on BBB

4 years ago

Aaron was very impressive, he explained everything very well. When I get ready to move forward with the work I will call him 

Sa 

on BBB

4 years ago

Unauthorized repairs. Original complaint unresolved. Charged $1,530 for repairs that did not fix the complaint and unauthorized repairs took place. They did not try to contact me bc over the period they had the vehicle they ignored my calls and I had to walk there three times. I got hustled out of my entire savings. I am a disabled Marine Combat Veteran and you just robbed me too the point I can't afford groceries this month for unnecessary repairs that did NOT fix the complaint and blatant unauthorized work was taking place... read more

Rick L 

on BBB

4 years ago

I was in the NTB/ Dorchester Rd., N Charleston, SC store on 4/13/21 with appt. for oil change/tile rotation. Unfortunately for me, the service advisr pointed out a roofing nail in my rt. rear tire once car was on rack, stating he couldn't rotate ties (dangerous as it had nail on edge of sidewall) and they could not patch as it was not "fixable". I accepted that decision and we discussed a new tire, but they could not match the brand nor had that size in stock; as I was leaving at 5 a.m. for 800 mi. trip, I left with oil chan... read more

Levi W 

on BBB

4 years ago

I am so upset with the lack of quality this company has provided. I purchased tires, back shocks, and an alignment at the end of December 2020. In February my car is driving funny, bring it back. I am told I need a new tire and my alignment needs to be adjusted. We were under the impression that both were completed. Now that it's April, my car starts driving weird again. I am told I need an alignment and the wires are showing on my tires. We have a free alignment and the tires should be under warranty. SoI returned the vehic... read more

Juan R. 

on BBB

4 years ago

Aaron was awesome., we like his solutions to our problem. Very knowledgeable and friendly person