Tire Kingdom

Justin R 

on BBB

3 years ago

In the last year or so, their work is late, they under communicate and fail to take accountability for their errors. It's hard to trust them now. They allegedly did a 22-point inspection - including inspecting the tires. They claimed they balanced, rotated and put air in the tires. They also did an oil change. They called to have us pick up the car, and told us everything inspection went fine - which I didn't expect to hear since. When we arrived to pick up the car, the car wouldn't start. We learned, at the counter trying t... read more

Jay 

on BBB

3 years ago

I scheduled an appointment for 9:30am 7/28/2021 for 2 front tires put on. I arrived at 9:30 and waited for ********* to get off the phone with a customer. He answered another phone call while I was standing right in front of him. I waited 15 minutes standing there to even be acknowledged. I called the store around 12 to see if my car was ready *** answered and said it wasn't even in the shop yet. 2 and half hours after I dropped my car. Just received a call at 12:30 from ********* saying it will be done in one hour. I know i... read more

Schanell H 

on BBB

3 years ago

The worst vehicle service I have ever received. I made an appointment 2 weeks prior and the day before my appointment, a young lady rudely spoke with me via phone and told me I would "have to" reschedule, that I didn't have a choice. I arrived on time for my appointment and did a drop off. When I arrived back 3 hours later my vehicle was still sitting in the parking lot in the same place. No one even attempted to reach out to me for updates on service time. I than had to wait another 3 hours for service to be completed. Not ... read more

Randy M. 

on BBB

3 years ago

As a company, these people are genuinely just terrible. The credit card they offer tries to make it as difficult as possible to pay your bill on time - half the time the site is down or crashes or just outright doesn't load. Paying by phone to avoid the shoddy site incurs a convenience fee. The rebates they offer never come through and good luck getting a response. The actual locations I've been to have been in Greensboro and Kernersville, NC. They changed my tires, charged me for mandatory new sensors, and the sensors faile... read more

Simone B 

on BBB

3 years ago

This shop in Tallahassee, FL on Ocala stole the rims off of my new (to me) car during a tire installation service. I don't even have permanent tags yet. They were so busy stealing my rims that they didn't offer the alignment so I had to take my car back to them. The technicians did NOT complete the alignment correctly and unbalanced the tires. The technicians either wiped off the grease from the brake pads or replaced them with different pads when they completed the alignment. My brakes were grinding the next day but I wa... read more

Wade H 

on BBB

4 years ago

***********, *************, ****-**** communication. I brought my vehicle in for a simple tire patch job on a Monday morning at 11am. The shop was practically devoid of other vehicles. I was told it would not be ready until the following morning, OK no problem. 24 hours later, I called the shop to check on the status; they said it was finished. I arrived at the shop to find my car sitting exactly where I'd parked it with the tire in question flat as a pancake. There was a long period of confusion over who took the order, who... read more

Tien H. 

on BBB

4 years ago

NTB at ****************** Germantown, MD 20874 This NTB is a terrible place that you don't want to bring your cars for the lack of training technicians here.on 7/17/2021, I brought my car for oil change package (oil change and tire rotation). It took them more than two hours for oil change. I did not see the tire rotation was done, so I asked the technician about it, and the technician responded that he did. I complained to the front desk lady and she told me my tire treads were not enough for them to rotate. My rear tire... read more

Mark M 

on BBB

4 years ago

NTB on Old Georgetown rd Bethesda,MD are Crooks!! My Son is a Marine nearby and brought his Honda in for in for service for a squeak when he braked. Takes to NTB on 6-12-21 and they said and provided a written estimate for $1427.85 for brakes all around and a new battery (battery bought 2 months ago) He takes it to a nearby established garage and they tell him that not only does it NOT need brakes but they are only a little more then halfway worn Reported to consumer protection and a few others 

Christopher S 

on BBB

4 years ago

I think you should avoid this place like the plague. They are crooks and do not do what they claim they will do. I arrived with an appointment for 8:30 for a simple full synthetic oil change.. I present coupon which was put with the paperwork they sent out to technician. Technician begins work and then disappears for almost 30 minutes to buy tools from Mac Tool Truck.....comes back and basically close everything up and backs car out.. I ask if everything was good and tech says like new... I go in to pay bill and the 20.00... read more