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Tire Discounters, Inc.
- Automotive
- Sharonville, OH
About this business
Family owned and operated for more than 40 years! We serve the tire and automotive service needs of customers in Ohio, Kentucky, Indiana, Tennessee, Georgia and Alabama. Our name may be Tire Discounters, but don't let that fool you - tires are just the beginning. We do more to make your tires last longer. We can inspect, recommend and fix almost everything you need to get your vehicle up to speed. Our services include new tires, alignments (We're home of the free alignment), oil changes, brakes, custom wheels, shocks and str... read more
Location details
3650 E Kemper Rd, Sharonville, OH, 45241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I took my car in for service on 11-9-21. When I picked up my car the drivers side door was damaged. I had the manager come out and look at it. The manager tried to tell me they didn't do it. When it fact it wasn't like that when I took it in. He wasn't helpful at all, wouldn't give me the corporate headquarter number or his managers name. He kept telling me they couldn't have done it. I WILL NEVER TAKE MY CARE BACK TO THEM.
Business response:
Our apologies that we did not meet your expectations. This is being addressed, we have a customer service case already open based on your previous contact. We'll be back in touch soon!
I called to make an appointment for oil change on a Monday. Inwas told my appointment was that Thursday at 11am. I show up on time and told I was not on the schedule. They were able to fit me in at 1pm so I went home and came back. Mistakes happen which is okay. I drive around for the next 3+ weeks and my oil pressure light comes on about quarter mile from my driveway. I get home and see a trail of oil and within the hour all the oil from my car is all over my garage floor. Car is still under warranty so I have it towed to a... read more
Business response:
Our apologies that we did not meet your expectations, not what we want to have happen! We definitely care about your experience and we'd like to connect to learn more. If you would like to discuss further, please send your preferred contact information to ******************************** so we can get back in touch with you. Please include a copy of your review for reference, we hope to hear back from you soon! Thank you and stay safe!
Had my 02 Rsx taken into the shop here in ********, got four new tires put on. my appointment was a 3 and I was told that the installation would take 1:30 hours **** I sit in the lobby for 2 hours and walk back up to the desk to see what's going on and my car was sitting in the lot untouched since parked because the alignment tech had to leave for and emergency. So I had to pay and come back the next day, So I did just that. Came back the next day for the alignment and he couldn't align it properly because I didn't have the ... read more
Business response:
Our apologies that we did not meet your expectations, we certainly want to do better! We care about your experience and we'd like to connect to learn more. If you would like to discuss, please send your preferred contact information to ******************************** so we can get back in touch with you. Please include a copy of your review for reference, we hope to hear back from you soon! Thank you and stay safe!
My name is ******************* and on 9/30/21 I took my vehicle in to have the water pump fixed. I called them on 10/1/21 and they told me my car was ready. I picked the car up on 10/2 and within a half of a mile or less of leaving the store the car overheated. I immediately called the store and they sent 2 mechanics. They brought coolant out first because the overflow was empty. They filled the coolant overflow bottle up, they ran the vehicle for a few minutes to make sure everything was OK. They left and left extra coolant... read more
Business response:
Our apologies that we did not meet your expectations! Thank you for the feedback, your time is valuable, and we appreciate you taking the time to submit your concern. We have pulled up your invoice and have created a customer service case to be reviewed by the Regional Manager who will be contacting you within ***** hours, not including weekends. Thank you for being a valued Tire Discounters customer, we will be in touch soon!
Tire discounters is very creative in avoiding their warranty coverage by making appointments then makig you wait 2 or more hours to just het the auto looked at. Don't waste your money with the people.
Business response:
Our apologies that we did not meet your expectations! Thank you for the feedback. We have pulled up your information and opened a customer service ticket, the regional manager will be in touch with you within ***** hours, not including weekends. Well talk to you soon!
I ordered 4 brand new *************** Saver Tires last week. they arrived 2 days later.I made the appointment to have them put on my car today. I highly recommend Tire Discounters. they are amazing, they are professional and their price for the tires I bought was very affordable. I am very glad I went to them.
Business response:
Thats how we rock so you can roll! Thank you for the feedback and 5-star review! We work hard to provide you with a great experience. Please come back to see us again when you need us. Stay safe out there!
Regarding their store on Church St inNashville TN. On 10/6/21 we arranged to have 4 tires and free alignment for our 2018 Audi. We informed them that another tire store had the tires for less but they told us that the other vendors price didnt include the free alignment. We scheduled an appointment for the next day at 9a through the website and confirmed verbally, both from the scheduler (in Cincinnati) and at the store when we brought the car in, that it would be approximately 2 hours. After waiting 2 1/2 hours, we talked t... read more
Business response:
Our apologies that we did not meet your expectations, not what we want to have happen! It appears that we have addressed your concerns based on a previously opened customer service case file. We do hope you give us another chance. Thank you for the review and for being a valued customer. Stay safe!
I had my 2 **** Trucks at the ******** Location to get new Tires installed They agreed to provide Service and didn't notify me for possible damage or problems on these style wheels.9/16/21 during the Install they chipped every single wheel ( 8 to be exact) without informing me during the replacement They let me pickup the vehicles without any Notification We noticed the Damage Sunday morning after we more inspected the wheels and called the Store Manager the First time on Monday, he told my husband "I don't even know how som... read more
Business response:
****, we apologize that we did not meet your expectations. We have opened a customer service case based on your prior contact. The regional manager will be in touch shortly to review your concerns. Thank you for the feedback!
The worst experience Ive had in many years with a service entity! NorthBend location is horrible. I came in with a tire needing plugged as it had a couple small nails in it. Was told too many plugs allowed in one tire and they would not plug it. I agree with that call. They sold me new tires which I picked their best 4 ******** tires. Showed up the next day to have them installed and they didnt order the tires because they forgot they were to ask me for 50% down. I needed tires that day so I left my car all day with them and... read more
Business response:
******, our apologies that we did not meet your expectations! We definitely care about your experience and we'd like to connect. If you would like to discuss, please send your preferred contact information to ******************************** so we can get back in touch with you. Please include a copy of your review for reference, we hope to hear back from you soon! Thank you and stay safe!
Frequently asked questions about Tire Discounters, Inc.
How is Tire Discounters, Inc. rated?
Tire Discounters, Inc. has a 1.4 star rating with 209 reviews.
When is Tire Discounters, Inc. open?
Tire Discounters, Inc. is open now. It will close at 7:00 p.m.
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