Tire Discounters, Inc.

Patrick D 

on BBB

2 years ago

<p>Part 1: I called ahead to get 3 tires (I got the 4th changed a few weeks prior because of a blowout), an alignment, and 4 new TPMS sensors. When I called, I asked for the price on sensors, and I was quoted at $10.99 a piece. I was thrilled because this seemed very cheap. I came in and scheduled my service with the store manager. I told them what I needed, and I told them that I didn't need my Rear Left tire changed since it had just been done, but that they would still need to take it off to change the sensor. I come in o... read more

James H 

on BBB

2 years ago

Bought a full set of tires from Tire Discounters with roadhazard warranty. Got a flat 10/05/22. Put the donut on, drive to nearest TD store (***********, ********** **). Employee took my info and keys and I sat to wait. 30 minutes later, employee told me tire was unfixable and would have to be replaced. $80 charge to replace. I agreed. Employee stated they didn't have the right size tire there, but it was at another location nearby and they would send an employee to pick it up, but it could take two or three hours. Went home... read more

Stephen B 

on BBB

2 years ago

I made an online appointment at the store located at ***************************************** on 09/01/22 at 11:00AM, for what I understood to be a wait while the tire rotation was done. When I arrived and was asked if I was waiting or dropping off, I stated that I was waiting. The employee checking me in was immediately rude and responded by barking out to me No this is a drop off only and no guarantee for service until 7 pm I told him I scheduled a wait appointment. He again just barked no this is not this is a drop off o... read more

Greg K 

on BBB

2 years ago

*********, **** store.RE: Customer Experience- Training A recent interaction with your staff, ****, was very disappointing.I felt my business was not appreciated, and that I was interrupting him the moment I walked in the door. Not responding to questions asked (x3); no "thank you.", and no time expectation on when worked will be completed.Although I spent more than $700 with Tire Discounters, I felt unappreciated, ignored, and a burden of staff's time.Even though staff may be professionally trained to work on vehicles, I en... read more

Melvin G 

on BBB

3 years ago

I went in to buy tires at the Tire Discounters located at ***************************************************************** and, they they claimed that the key for the lock on the wheels were not where I placed I placed it 5 minutes before. The female service writer rummaged around in my car but claimed she didn't find the key; it was missing, causing the shop to have to do extra work and charge me more money. I declined because of the dishonest business practice. My Wheel-lock key came up missing after the female service pe... read more

Thomas T 

on BBB

3 years ago

The selection of tires and the service at this location were good. I paid my **** and when I got home, saw they had put in road hazard warenty for $152. I called the store and pointed out that it was added and I did not ask for it. The gentleman said it would be refunded to my credit card. A week later I checked and saw there had been no refund. I called and was told it takes time, because the home office has to do it and they only do it once a week. Really? Not sure what day it is, but it has been a week, so it should have ... read more

Mark C 

on BBB

3 years ago

Called a week early to make appointment for alignment. Told to come in when they open and would slip me in, 6 hours later still in waiting room! I have saw 2 people walk in after myself that purchased tires, get serviced , and leave. I am sure they made more on these tire sales not saying much about their customer service and what they feel my time is worth! 

Lisa M 

on BBB

3 years ago

Had an appointment at 9:00am. There was a customer there trying to give a tip so he could get his car in faster. The lady told him they couldn't do that because they weren't allowed to accept tips and there was 6 people ahead of him. Next thing you know his car is done and he handed the service manager some money of which he slid in his pocket. I witnessed the whole exchange. Meanwhile I'm still waiting at 10:30 for my car to be done. The lady was professional and did her job. This happened in ******, **. 

Jon H 

on BBB

3 years ago

I had an appointment to have some work on the wheels of my vehicle and told them I would have to wait by hanging out at stores or such due the distance. When I arrived I made sure to tell them again I would have to hang out shopping because of the distance and they wrote it on the work order. They told me it would take about 4 hours. I thought I would come back by and check at a little over 4 hours and my vehicle was still outside in the spot I left it in. I was told they had a vehicle ahead of my mine stuck on a rack due to... read more