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Tire Discounters, Inc.
- Automotive
- Sharonville, OH
About this business
Family owned and operated for more than 40 years! We serve the tire and automotive service needs of customers in Ohio, Kentucky, Indiana, Tennessee, Georgia and Alabama. Our name may be Tire Discounters, but don't let that fool you - tires are just the beginning. We do more to make your tires last longer. We can inspect, recommend and fix almost everything you need to get your vehicle up to speed. Our services include new tires, alignments (We're home of the free alignment), oil changes, brakes, custom wheels, shocks and str... read more
Location details
3650 E Kemper Rd, Sharonville, OH, 45241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Terrible services needed a replacement tire manager took down my information and said I wound receive a call when the tire arrive the next day , waited two days they never call, they never intended to help me maybe because on my nationality.
Business response:
Our apologies that we did not meet your expectations! We definitely care about your experience and we'd like to connect to learn more. If you would like to discuss, please send your preferred contact information to *************************** so we can get back in touch with you. Please include a copy of your review for reference, we hope to hear back from you soon! Thank you and stay safe!
Worst tire repair experience ever! Horrible customer service and bad management. Stay away unless you enjoy get ripped off and having your time wasted!
Business response:
Our apologies that we did not meet your expectations! We definitely care about your experience and we'd like to connect to learn more. If you would like to discuss, please send your preferred contact information to ******************************** so we can get back in touch with you. Please include a copy of your review for reference, we hope to hear back from you soon! Thank you and stay safe!
I bought a tire last Saturday 6/18/2022. By Monday 6/20/2022 my tire was flat in my driveway. I bought the tire and parked it for the weekend. When I called I was told to do whatever it took to get it car there without driving on it flat. They were very confident that it was a valve stem. First red flag, you guys specialize in tires, and therefore should have checked the valve stem when you put my tire on. When the manager came out to speak with me he told me I had a hole, which is highly unlikely given the fact that I had n... read more
Business response:
Our sincerest apologies that we did not meet your expectations, this is not what we want to have happen as we strive to have all of our locations operating at a high level! We definitely care about your experience and we'd like to connect to dig into this. If you would like to discuss, please send your preferred contact information to ******************************** so we can get back in touch with you. Please include a copy of your review for reference, we hope to hear back from you soon! Thank you and stay safe!
Its been 6 days since I was told that someone from the corporate office will make contacts with me to resolve my issue. Im yet to hear from them. This company has no respect for its customers. The managers at the store are polite but they have been advised not to engage me due to liability issues.I had an oil change on 6/11/22 with plans to travel the next day. 70 miles into my journey on the interstate, my car stalled and I move it to the side. It completely shut down without warning. I had to get a tow truck to tow it to t... read more
No tire shop I have ever been to sinks to the level of these losers. From the installers, to the front desk people all the way up to the district manager. I brought my 2022 vehicle in to fix a flat tire because I was on the way to vacation. Not only did they not fix the tire properly but they broke the inflation sensor inside, shattering it into a half dozen pieces. When I got to ******* which also happens to be where I bought the truck from, I took it to the authorized ****** dealership who told me that not only had they no... read more
Business response:
Thank you for submitting your review. We have discussed your concerns with you and consider this matter closed.
The Manager Seth needs more training in customer service. I had many many issues that came with the purchase of my tires and rims. After one tire blew out at 1200 miles for no other explanation except it can happen, had i known it was my back right tire instead of the back left which is what my twps sensor told me, potentially the blow out could have been prevented, causing me to not be late for work at 5:15 and sitting on the side of the highway unsafe because tire discounters programmed them wrong. I got not even hardly a ... read more
Business response:
******** our apologies that we did not meet your expectations, certainly not what we want to have happen! We definitely care about your experience and we'd like to connect. If you would like to discuss, please send your preferred contact information to ******************************** so we can get back in touch with you. Please include a copy of your review for reference, we hope to hear back from you soon! Thank you and stay safe!
The Manager Seth needs more training in customer service. I had many many issues that came with the purchase of my tires and rims. After one tire blew out at 1200 miles for no other explanation except it can happen, had i known it was my back right tire instead of the back left which is what my twps sensor told me, potentially the blow out could have been prevented, causing me to not be late for work at 5:15 and sitting on the side of the highway unsafe because tire discounters programmed them wrong. I got not even hardly a ... read more
Business response:
******** our apologies that we did not meet your expectations, certainly not what we want to have happen! We definitely care about your experience and we'd like to connect. If you would like to discuss, please send your preferred contact information to ******************************** so we can get back in touch with you. Please include a copy of your review for reference, we hope to hear back from you soon! Thank you and stay safe!
This was the worst experience i ever had! I bought 4 new tires and when I left there was a brand new sound happening. I brought it back immediately and they said it sounded like my rotors needed to be replaced. I went and got another opinion. The 2nd opinion told me I had fairly new rotors already on the back of my car and they probably messed up my bearing and rotors banging off my old tires! I went back to tire discounters and they swear that its coincidence! Worthless!
Business response:
******, our apologies that we did not meet your expectations! We definitely care about your experience and we'd like to connect . If you would like to discuss, please send your preferred contact phone number to ******************************** so we can get back in touch with you. PLEASE INCLUDE A COPY OF YOUR REVIEW FOR REFERENCE, we hope to hear back from you soon! Thank you and stay safe!
Debatably the worst customer service structure that I have ever come across and my job is literally analyzing business structure. How is it feasible to have the customer contact customer service and then wait 1-3 DAYS for someone to address your issue?? No wonder the employees act the way they do, they know the likelihood of an issue being resolved is very low. The providence location in ********** ** gouged one of my rims and then told me I could "hide it" by doing "x" and then said they could'nt order a new rim and that it... read more
Business response:
Our apologies that we did not meet your expectations! Thank you for the feedback, your time is valuable, and we appreciate you taking the time to submit a review. We have opened a customer service escalation ticket based on your previous contact and it is being reviewed by the Regional Manager who will be contacting you shortly. Thank you for being a valued Tire Discounters customer!
Frequently asked questions about Tire Discounters, Inc.
How is Tire Discounters, Inc. rated?
Tire Discounters, Inc. has a 1.4 star rating with 209 reviews.
When is Tire Discounters, Inc. open?
Tire Discounters, Inc. is closed now. It will open at 8:00 a.m.
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