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Thrive Mortgage
- Finance
- Asheboro, NC
About this business
Specialties: I work to help people with their home loan mortgage. Purchase or refinance. 100% financing and many other programs. Licensed in NC #I-106774 RMLO #74835
Location details
1019 S Cox St, Asheboro, NC, 27203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Would highly recommend! Very helpful though the entire loan process.
Business response:
Hi *****! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.
Horrible loan processing time, I was promised to get my loan refinance closed in 30 to 45 days. I understand due to recent low rates in market, loan depot folks were busy ! It took 121 days for them to get my loan closed after following up with them for approximately 43 times. The initial loan officer (Rohan S*****) was better at least he used to respond after sometime, whereas the Sr Account Manager(Makenna D***i) was horrible and not even once reached out proactively to update or check on my loan status and never picks her... read more
Business response:
Hi *****– We appreciate you for bringing this matter to our attention. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we can try to resolve your concern.
We've used previously but this experience for a refinance has been a nightmare. We've signed papers twice since February and still no funding. Now going on 2 months behind on mortgage due to incompetent handling of due diligence. I've had to do the phone calling and follow ups for everything. They admit to wrongful doing but still no results resolved.
Business response:
Hi ****** -- Thank you for sharing your experience. We would appreciate hearing more. Please contact our Customer Care Team at 888-337-6888 (x6789) or customercare@loandepot.com so that we can discuss your situation further. Thank you!
My loan was transferred to loan depot after I refinanced my home. I had billing issues after they kept trying to increase my mortgage due to no known reason. Finally after multiple calls and complaints the issue was resolved. I then got a 100% disabled veteran award letter from the VA allowing me property tax exemption. I sent the letter to loan depot and my tax exemption was granted. After 7 months of my exemption property taxes was tacked back onto my mortgage. When I called to ask what the reasoning was behind this I was ... read more
Business response:
Hi *******– We take your feedback very seriously and would like to investigate further. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com at your earliest convenience.
DO NOT USE! This was a horrible experience. The initial lending officer was good; however the loan processor was awful! I am glad to finished with them and will never work with them again!
Business response:
Hi ********– We appreciate you for bringing this matter to our attention. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we can try to resolve your concern.
went to another mortgage company because we didn't like Loan Depot....Our new loan paid them off the 18th of last month and they were suppose to send our money from our impound account back in 20 business days and today is 27 business days didn't include weekends and talked to them again today and they said they mailed the check out the 13th........today is the 26th and to give it another 14 days to receive it?????? I know for a fact it doesn't take a month for a letter to get here. What ever you do don't go though loan depo... read more
Business response:
Hi ****** – We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
Vanessa was wonderful. She not only was professional, she was personable and patient answering the numerous questions we had. We thank her.
Loan process is smooth and closed on time. Funding the loan is also on time. Excellent communication by the staff is very good.
Started a loan refinance in November and we just closed in April. I still have 12-15 closing disclosures all with different amounts due to borrower and amounts needing to pay at closing. They are horrible at responses and keeping you updated. Today I got a letter stating a new balance due even though the loan already closed!
Business response:
Hi ****– We apologize that your experience was not satisfactory and would like to learn more. Please call our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com.
Frequently asked questions about Thrive Mortgage
How is Thrive Mortgage rated?
Thrive Mortgage has a 4.1 star rating with 2,871 reviews.
When is Thrive Mortgage open?
Thrive Mortgage is closed now. It will open tomorrow at 9:00 a.m.
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