Thompson Creek Window Company Richmond VA

Leah C 

on BBB

2 years ago

Excellent Experience from start to finish. Professional staff from receptionist to sales rep, to guy measuring sliding glass door, to set up for project, to clean up after project. Professional skilled carpenters did a very thorough job. Answered all my questions along the way. Worked 4 hours nonstop to complete project. Will definitely consult with Thompson Creek on future projects. 

Annie G 

on BBB

2 years ago

I was very pleased with my experience with Thompson Creek. The job was completed on time. The installers did an excellent job with everything - installation , prep and cleanup. 

Rowena C 

on BBB

2 years ago

The men that installed the doors was on time. They did a professional job, and they were polite and worked hard. 

Loreta A 

on BBB

2 years ago

Was a pleasure working with Thompson Creek , professional window installers :Gary J**** and Shan P*****. They replaced six windows. Job was done on the time and very professionally Thank you !! 

LPB 

on BBB

2 years ago

Thompson Creek renovation of my windows, siding, gutters with gutter guards, patio French doors and deck sliding door was so professionally done, materials upgraded the look of my traditional colonial home, and I am now getting lower cooling analysis from the electric company. The administration, project management and construction staff all showed the same customer support attitude. This made the process so much easier not being stressed and having questions answered promptly. Thanks Thompson Creek. 

Michael S 

on BBB

2 years ago

Exceptional product and staff. Intake to finish smooth, installers GREAT Thanks Mike. S 

Fonda S 

on BBB

2 years ago

Company representative was extremely helpful during in home consultation. Installation was canceled/rescheduled twice, but very happy with finished product. Installation crew was professional and did a great job. 

James H 

on BBB

2 years ago

We purchased 30 windows, the windows were promised in January, they arrived in January but were the wrong size, the windows were measured incorrectly, they were suppose to he reorder priority. I called in March and the windows were just ordered in March, not January like I was told. They promised me they would adjust our price to offset the inconveniences. The windows weren't installed until May. After the windows were installed they presented me with an invoice over $60,000 when they finished. I anticipated an invoice less ... read more

Eric S 

on BBB

2 years ago

For just about two weeks now i have been trying to get in touch with the service department for a warranty call. The main number routes you to a queue where you can hold or choose to press ) for a call back. I've called at least 7 times at this point, waiting for over an hour twice with no one picking up and press the 0 option each time. I have yet to receive a call back on either my cell or home number. I finally called on a Saturday and had a sales associate answer - she was very helpful but explained thee service departme... read more