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The Westin Nashville
- Hotels
- Nashville, TN
About this business
COMMUNITY GUIDELINES Welcome to The Westin Nashville’s Facebook page! As a fan you'll be able to get the latest news, talk about travel, participate in contests, share your stories, and ask questions about our hotel. Please remember, Facebook is an open forum for friends to share things. We would like to keep this page safe for everyone. We kindly ask that you do not post any material that is: Abusive, obscene, defamatory, too graphic, libelous or slanderous Fraudulent, deceptive or misleading In violation of any law o... read more
Location details
807 Clark Pl, Nashville, TN, 37203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Stayed at the hotel for 4 nights March 2018. We had 2 adults yet nothing in the room to accommodate 2 adults. We were given dirty towels and when they brought up clean towels most of them had a yellow tint. 2 items in the room were broken. We called about it but nothing happened until we went down to the desk. No apologies were given and when people came to the room they didn't bring the right items and had to come back 3 times. The room only had a mini bar, no vending machines no refrigerator and the mini bar was expensive.... read more
Business response:
We're very disappointed to hear about your experience staying with us, Julie. Can you please private message us your reservation name and email so we can get in touch with you? Thank you.
DO NOT STAY AT THE WESTIN NASHVILLE. Had problems with our bed last night and when I contacted the desk to try and get things resolved, my concern was met with a very condescending attitude. It was as if my concern was not legitimate and I should just deal with it. In addition to the bed issues there was also a strange stain on one of the sheets. At check out, I gave the manager a chance to do the right thing and he chose poorly. My only recourse is to write this review. There are a lot of hotels in Nashville to choose from ... read more
Great location, across the street from the Convention Center. Staff is very friendly and helpful. Very comfortable beds, and a bathroom is large with a huge shower (no tub in our room). The complimentary breakfast is great!
Business response:
Thank you for taking the time to rate and review our hotel, Nicole! It's great to hear that you enjoyed being here. Did any particular aspect of the service stand out to you?
We had a problem with our reservation, the hotel manager went out of his way to make things right. The hotel is beautiful and close to everything. Could not have been happier with our stay.
Business response:
We are so happy to hear that our manager could help you, Tammy! What was your favorite moment of the trip?
Business response:
Thank you for rating us, Terrie. What has been the fondest memory of your time with us?
Business response:
We appreciate the love, Irma! What do you enjoy most about spending time with us?
I recently stayed at the hotel and was not happy to see that they charged me 100.00 per day for incidentals which I did not use any. I was told that by the end of the week my account would be credited as they were like a security deposit - which I was not told when I checked in and also did not print on my receipt when I checked out. A week later and they still have not reversed the 400.00 they charged me for these incidentals. I feel this us illegal. I paid a daily room charge plus over 40.00 a day for parking! Not happy
Business response:
We're sorry to hear about your experience with billing, Mary. Can you please private message us your reservation name and email? Thank you.
Great experience,highly recommend,easy check in and great valet service
Business response:
We're happy to hear you had a great experience, Chris! What brought you to our neighborhood?
Great staff and nice hotel but it was unacceptably noisy in my room. Train noise kept me awake and construction noise loud enough that people on the other end of phone calls were asking what’s all the commotion in the background. Bad first night experience. Unacceptable for the cost.
Business response:
We're disappointed to hear about your experience with the construction, Jeff. Can you please private message us your reservation name and email so we can better assist you? Thank you.
Frequently asked questions about The Westin Nashville
How is The Westin Nashville rated?
The Westin Nashville has a 4.3 star rating with 3,008 reviews.
When is The Westin Nashville open?
The Westin Nashville is open now. It will close at 10:00 p.m.
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