The Welk Group Inc

Carlo A 

on BBB

2 years ago

Im a **** owner and I really discourage people to buy their timeshare, recently attended a owners update in ****************** and was promised hyatt points also giving lots of excuses that it might take a couple of weeks, but until now I still have not received anything Im not sure if this considered false advertisement but I have text messages and looking into legal matter if it is.But my honest input with **** or I think they are now called Hyatt vacation is the resorts are really nice but there are so much hassle before ... read more

Yulee S 

on BBB

2 years ago

I have always heard about the horror stories about timeshares from other people, but I never quite believed the horrible things timeshare salespeople do to others. Because of ****, I have now experienced these horrors firsthand. I was told I would have the ability to book amazing resorts across the world (including ******** my timeshare could be inherited by my children, and Id pay upfront cost for full suites rather than a hotel room, etc. They even went as far as telling me I was able to book using points through RCI to Di... read more

Oscar F 

on BBB

2 years ago

This timeshare is the worst thing that could've happened to us. It is such a waste of money. The lies and deceptions during the presentation and tactics used to pressure us into buying have left us completely scarred for life. We were under the impression that this would be an affordable way to vacation and that has not been the case. in the two and a half years of ownership, we have not been able to vacation even once! Vacationing is supposed to be a time to relax. This ownership has done nothing but cause us financial stre... read more

Mikkala V 

on BBB

2 years ago

We are extremely displeased with our timeshare ownership with ****. We have spent over 10K and gone away 4 or less times and that was with RCI which cost even more money. We werent told the maintenance fee would increase with time. We were led to believe it would be $1000/2 yrs but by the time our first one came around it was $1400. We have found it is much cheaper to travel on our own than with a timeshare. When we tried to cancel our ownership we received a response from Hutch Farrel telling us that it is not in their poli... read more

Laura K. 

on BBB

3 years ago

**** Resorts fed me lies to get into my wallet! I am very passionate about traveling but it is something I can rarely afford. **** promised to make this easier for me, but instead made it more expensive and difficult! They reeled me in by offering me a free flight for my attendance at the presentation, but when I went to redeem the voucher, it was no longer valid. The two-hour presentation turned into four hours of pressure, where eventually I signed just to be able to leave. They have ripped me off and lied to me about this... read more

Frank R. G 

on BBB

3 years ago

They lied about everything. They said my point will roll over every year what I don't use, they said they will buy back the timeshare if we chose not to have anymore without any loss, the interest rates went up to 13%, I got no customers support for years, the rental program takes more than 50% of profit, they continue to say they can't do nothing and I'm sorry, they take no responsibility in the promises they gave, Ive asked every question I can during the recorded signing of my contract to make sure I wasn't getting into a... read more

stephen s 

on BBB

3 years ago

**** Resorts, now Marriott, is a waste of money! I have owned a timeshare with them since 2016. Never been able to use, not even once! Quite the opposite of what I was told in the presentation that lasted the whole day. Ive tried reaching out to the company for assistance with booking a vacation but no one was ever available. Once they receive money from you they basically disappear. I feel like I was scammed out of my money and the representatives at this company have no intentions of assisting me. This has been nothing lik... read more

Tim P 

on BBB

3 years ago

If I can give a negative star I would one is two many. **************** was terrible by *** and ******** manager was not only unhelpful she double down on the bad behavior of her workers in justifying them yelling at me and my wife for not wanting to upgrade. Also rooms are never available and they try to force you keep upgrading it's a scam. 

Jessica 

on BBB

3 years ago

I would rate **** (NOW WHV RESORTS FYI - rebranding to try and trick a whole new client base...) 0 stars if I could.My husband and I were members (READ we successfully sold our shares and **** does NOT want you to know how we did that) and were actually KICKED OUT of the ******************* location because I complained several times about our neighbors smoking cigarettes on their porch and being able to smell it (entirely non-smoking resort...) and our key card not working (because it continuously, EVERY DAY, did not work).... read more