The Welk Group Inc

Barbara M 

on BBB

2 years ago

So very disappointed with my LW timeshare. Its almost impossible to use when I would like to, no vacancies Im always told. With the high maintenance fees I could stay in a very nice hotel at a time I wish to stay in any city I wish to stay. The absolutely worst decision my husband and I ever made. 

yuanzhu h 

on BBB

2 years ago

my credit card have been charged $9,078 and $2,270 without any authorization ! That's insame. I went to their sales presentation ans they took all my information in order to use my credit card information illegally. I tried my best to reach out their office and no one want to be response for that. I am sure the sales department want to get their commision so much! STAY AWAY from them! 

Zach D 

on BBB

2 years ago

Yet ANOTHER company allowed to harm and financially imprison consumers. **** was bought by ***** (probably because they were drowning)...but Hyatt is no better. How can a company say they are honest, dependable, trustworthy, and competent if you don't have some sort of exit program for this timeshare? UNLESS they purposely DO NOT provide an out. Hmmm... 

Mai E 

on BBB

2 years ago

Be wary! Timeshare (****) got our money. Then sold out to Hyatt. Our feeling is that **** was dying and ***** saved them. However, this is all bad news for timeshare owners as they now try to get clients to buy Hyatt too. It is the most unethical, sleazy way in the world to make sales. 

Eldar K 

on BBB

2 years ago

Dear Better Business Bureau,I am seeking the assistance of the Better Business Bureau in mediating this dispute and resolving the matter related to the contract number #P-324963, entitled ******************* Platinum Program.During the sales process, my family and I were subjected to high-pressure sales tactics, exploitation of our limited English proficiency, and alleged false statements. We were also separated from our 6-year-old kid, creating a highly stressful environment that impaired our ability to make rational decisi... read more

Cynthia M 

on BBB

2 years ago

Stay away from this company. We sent an email in May asking them to cancel our timeshare or get back to ** with some options. They didn't say "NO" but that's because they didn't say anything. They completely ignored **. They only call when money is due or if they're trying to get more money. Check this article out: ****************************************************************************** 

Jeff M 

on BBB

2 years ago

I am hugely disappointed with ************ Resorts/Hyatt ************* and the way I have been treated as an owner. I have reached a point where I no longer want the timeshare, yet they keep giving me the runaround and continue to provide zero assistance with getting out of it.When I was referred to an exit email address and reached out to the exit department, I was told there weren't any exit options for my situation. This is unacceptable. I feel imprisoned by the ownership of this timeshare. I have tried to sell it with no... read more

Tabithia W 

on BBB

2 years ago

I am writing to file a formal complaint against **** Resort regarding an utterly disappointing and frustrating booking experience that has left me feeling utterly disheartened and dissatisfied. Despite numerous attempts to secure a reservation for the "stay and play" package, the level of customer service and the company's handling of my inquiries have been shockingly poor.On 5/12/23 , I paid for the "stay and play" package at **** Resort, eagerly anticipating a relaxing vacation on June 23rd. However, since making the payme... read more

Richard B 

on BBB

2 years ago

Was misled into this purchase by skeezy sales tactics. As an active duty military member you just assume that most organizations would operate with integrity. Hyatt does not. To make matters worse, they have a guy (********************) that is the "gate keeper" and is obstinate, unapathetic. He actually told me I was trying to play like ***** was not supportive of troops. Well, they are NOT. Sorry, Hutch. Talked to ***** and emailed him several times in April/May of 23 and he offered ZERO help, assistance, or guidance. So, ... read more