The Welk Group Inc

Jacqueline D 

on BBB

a year ago

We are deeply unhappy with our ownership experience at **** Resorts. After notifying them of our desire to cancel our timeshare ownership, we were told there were no exit options at this time. Although they noted our interest in exiting, when we asked for a timeframe on potential options, their response was vague and unhelpful, essentially saying they did not know. This has been the biggest mistake of any purchase we have made. It has been a waste of money that could be used on something more beneficial. Despite expressing o... read more

Clarence T 

on BBB

a year ago

I regret to say that my experience with ****/Hyatt has been disappointing. Despite my loan being fully paid off, purchased in 2013 and not utilized since 2020, I have been informed that there are no exit options available. I feel misled as I was initially told it was a good investment, with the ability to rent or resell it easily. Additionally, I was assured it would be simple to book and that I could exit whenever I wished. The lack of exit options after fulfilling all requirements and payments is frustrating and not in lin... read more

Thomas J 

on BBB

a year ago

For over a decade, my wife and I have owned a timeshare with **** Resorts. We have paid everything required by the contract. **** Resorts has not provided what they promised in the sales presentation. We cant withhold payment of maintenance payments until **** Resorts fulfills their part of the agreement, because **** Resorts says they will cancel our contract through foreclosure. The foreclosure would destroy our credit for a long time. In 2020, the Attorney General of California and the District Attorney of San Diego Count... read more

Estelle T 

on BBB

a year ago

Our experiences with **** Resorts have left us dissatisfied, and we are genuinely concerned about our finances. The terms of our loan and the value of the timeshare were misrepresented, leaving us with a contract that was inadequately explained. This, combined with the obscene pressure from **** sales staff, resulted in us purchasing a contract under false pretenses. What was supposed to be a 1-hour presentation turned into a lengthy ordeal, spanning from a group presentation to a golf cart tour, culminating in a persistent ... read more

Tyler L. 

on BBB

a year ago

DO NOT DO BUSINESS WITH ****/HYATT!! My wife and I have paid that awful company over $70,000 for absolutely nothing in return, not to mention the enormous maintenance fees that have risen to $4,600 yearly and keep rising. Paying almost $5,000 right at the beginning of the year is a hardship. Right after the holidays, that is a big chunk of money to not be able to vacation. In 8 years we have only been able to book 1 trip using our points. We have ******* points and still do not have enough to travel where or when we want. Hy... read more

Diana N 

on BBB

a year ago

My experience with Hyatt Vacation Club at The **** Resort in ********* has been marked by deception, misinformation, and a complete lack of transparency. The sales presentation was filled with false promises and high-pressure tactics designed to coerce me into purchasing a timeshare. Despite expressing concerns about affordability and expressing a need to prioritize other financial obligations, the representatives and his supervisor persisted in pushing me to accept a timeshare agreement. They made unrealistic claims about t... read more

Jaime T 

on BBB

a year ago

This is my warning to all...Never get into a timeshare! In fact, never even go to a presentation! It is never just 60 minutes as they claim! I received an email about a discount stay in *********, ** at **** Resorts.. The only thing that we needed to do was attend an hour-long presentation which turned out to be more than two hours. In June of 2024, another invite for an hour presentation, this time it was more than four frustrating hours until they sold us additional points. They told us how we were going to save tremendous... read more

Ahmahtzyah B 

on BBB

a year ago

I'm sharing my experience to caution others who might be considering a timeshare with Hyatt Vacation Club. While the allure of vacationing in luxurious properties worldwide can be tempting, the reality of owning a timeshare can be far from the idyllic picture painted during the sales presentation.First and foremost, the financial commitment is substantial and long-term. Despite what might be promised by enthusiastic sales representatives, the costs associated with timeshare ownership extend far beyond the initial purchase pr... read more

James W 

on BBB

a year ago

We have been timeshare owners with **** Resorts for several years, but our recent experiences have led us to reconsider our ownership. When we reached out to **** Resorts to discuss our options for exiting our timeshare, we were put in touch with a representative named ******************. While ******* was courteous, we were informed that although our interest in exiting was registered, there were currently no options available for us to do so. This lack of resolution is frustrating, especially considering the issues we are ... read more