The Welk Group Inc

Glenda P 

on BBB

2 years ago

Lies. Lies. And, oh yes, more lies. We know that this company can do deed transfers and take back our timeshare but they refuse and they continue to lie about how they can't do it. Hogwash. They are just bad people and the person I talked to (******, ******, ******...) he lies the most. Or he is taught to lie. 

Tammy L 

on BBB

2 years ago

Bought the timeshare years ago and can never use it as an owner. If youre not an owner you can use the timeshare anytime you want. We were talked into why we should upgrade, we could travel more, stay at more places etc. this has been the furthest from the truth. Theyre great salesman. Ill give them that. Im highly dissatisfied with how they basically trick you and make you think youre investing into yourself and family vacations 

Jacqueline M 

on BBB

2 years ago

This company continues to be a waste of money and time. I sent a letter Hyatt Consumer Affairs on March 28th asking for help with our issues. Well, the ****************** ********** referred my complaint to a man named *********************. What did Hatch tell me? That he couldn't do anything. So, between the Hyatt consumer affairs ********** and the Director of Consumer Advocacy (Hatch)...no one can help? Sounds like greed, scam, and "checking the block" on their part. They have no real intention of being helpful. 

Toney G 

on BBB

2 years ago

Worst company in the world and they are worse now that Hyatt is running them. They were greedy and obstinate before but now, with Hyatt, they are greed, obstinate, and incompetent. We can't talk to anyone with authority. Low key lackeys who just want money. We spoke to a "customer service" agent on April 3rd and that person had zero answers and even less knowledge about their job. BAD COMPANY. STAY AWAY from **** and *****. 

Yolanda C 

on BBB

2 years ago

So frustrated with the ********* Services. I set up a payment plan to pay for maintenance fees. I logged on my acct & notice that the payment plan is not correct. I called & spoke to someone in *********** Services & brought to her attention that the payment plan that was set up will result to an overpayment at the end of the term. She gave me two options (a) cancel & set up a new payment plan & (b) leave it and at the end of the payment plan, call financial services and change the amount. But to my surprise, i received a le... read more

Anne P 

on BBB

2 years ago

My husband and I have been trying to plan our honeymoon since May of last year. We got our contract in Dec of 2019, so literally at the worst possible time. We have been yanked around by the management and can never get a straight answer out of them. This is the worst company I have ever had the misfortune of dealing with. 

Ronald N 

on BBB

2 years ago

I have been a member in good standing since ****. My daughter died March 24, 2022 leaving my wife and I to care for her special needs daughter. I have attempted to cancel the contract since my wife and I can no longer use the timeshare. Instead I was offered a much more expensive timeshare. My wife and I are in our seventies and must care for our 20 year old granddaughter. I would leave zero stars if possible.We just want to cancel the contract. ************ was purchased by ******************* in 2022.The contract lists The... read more

Clarence K 

on BBB

2 years ago

Sick and tired doesnt even begin to describe how I feel about **** Resorts. Since 2018, they have been a constant thorn in my side. I am currently on a mission to cancel my contract since **** employees have done nothing but lie and manipulate me. The saleswoman I worked with should be fired! The 30 minute tour/presentation went on for hours. Every time I said NO to an offer, I was given a new better deal. The sales supervisor even took a shot at me personally by saying I was being too cheap. I was shown a diagram of how the... read more

Jazmin C 

on BBB

2 years ago

Signed up under the promise that I would be able to use this resort and time share in time for my birthday which I wasnt able to. Not to mention my card was over charged the initial down payment and had a bigger hold on my card which allowed me to not have money for my birthday and still had to pay out of pocket because I was unable to use the timeshare I just purchased. Have not been able to use the timeshare and was not given the free trip I was promised for attending the first initial meeting. Was fed lies after lies and ... read more