The Welk Group Inc

James W 

on BBB

a year ago

We have been timeshare owners with **** Resorts for several years, but our recent experiences have led us to reconsider our ownership. When we reached out to **** Resorts to discuss our options for exiting our timeshare, we were put in touch with a representative named ******************. While ******* was courteous, we were informed that although our interest in exiting was registered, there were currently no options available for us to do so. This lack of resolution is frustrating, especially considering the issues we are ... read more

GENE B 

on BBB

a year ago

I am writing to express my complete disappointment with **** Resorts and Hyatt, their parent company. My wife and I were misled and deceived by their employees during the timeshare presentation and subsequent interactions. We were subjected to false promises and misrepresentations, which ultimately led us to make a purchase under false pretenses. During the presentation, which lasted approximately 6 to 7 hours, numerous misrepresentations and promises convinced us to believe that purchasing a timeshare with **** Resorts woul... read more

Oscar V 

on BBB

a year ago

This review is to express our complete frustration with **** Resorts. We were coerced into becoming **** Resorts owners through false and misleading representations. We were promised by purchasing the timeshare, we would not only enjoy a week's stay at any **** Resort but also profit from renting it out to friends and family. We were explicitly told that we could resell the timeshare at a higher price and use the rental income to offset our monthly mortgage and yearly maintenance fees. Those were all lies. The booking proces... read more

Jessie K 

on BBB

a year ago

We have reached out to **** Resorts exit services on many occasions only to be met with automated responses. Being able to exit our contract at any time-an assurance made to us by a salesperson we dealt with in 2011- was pivotal influencing our decision to purchase. We want to exit this timeshare NOW! For over a decade **** has failed to deliver on the promises they made to rope us into a contract. The product was completely misrepresented and we were deceived into believing this would be a cost-effective alternative for vac... read more

Wallace Z 

on BBB

a year ago

I am filing a complaint against this company because I am now being ignored. I hope that by reaching out to you, communication from the company can start up again and that they can provide me with information that will lead to the end of my timeshare ownership with them. I contacted a ******************** back on January 8th. This was after he previously responded to me, advising that he could provide me with the Exit Teams information. I responded back to him, requesting he provide the information, and it shows that he read... read more

Gerard S 

on BBB

a year ago

We are a retired couple in our 80s who are sick and appalled at the treatment we have received from **** Resorts. As owners of a timeshare with this company for 20 years, it is ridiculous that we continue to be harassed like this. To say that we are disgusted with the way they misled and intentionally deceived us during the timeshare purchase process at **** Resorts would be a kindness which they do not deserve. We believe that the actions of **** Resorts sales employees amount to fraudulent misrepresentation. It is evident ... read more

Janet H. 

on BBB

a year ago

I bought a timeshare in 2014 from what was **** Resort in ********* **. It was sold with the promise they were the only timeshares that would by back their timeshare. It is now called *****Vacation club. I contacted them in May 2023 saying I'm retired and can no longer afford the timeshare due to maintenance fee's doubling and I want to exit. I was informed that they no longer take back time shares they stopped that program a long time ago and I had no options.After many e-mails and being lied to for 9 months and am frustrat... read more

Kevin C 

on BBB

a year ago

Everything is so broken and confusing with this whole **** and Hyatt thing. I don't want to own Hyatt and I never have wanted to. However, **** sold me and all their other clients out when they let Hyatt take over or buy them. Things have only gotten worse. With **** people were friendly. With Hyatt its all about corporate greed and NO customer service. Point in fact: I sent an email to Hyatt on 27 November and have not had a response and it was sent to their Consumer Affairs email. So, if they're not paying attention to it ... read more

M C 

on BBB

a year ago

Reading these reviews is disgusting and disturbing especially when realizing the BBB ISNT DOING ANYTHING TO STOP THESE GREEDY PEOPLE + BUSINESS. We also fell into the trap of these lies and false claims and I hope karma serves all who are involved in this well.