The Welk Group Inc

Crystal D 

on BBB

3 years ago

I have been a **** Resort timeshare owner since 2018. Since then I have had nothing but negative experience with their sales staff and "customer representative" (also sales). After purchasing the timeshare we knew we had made a mistake. It started with being told "we NEEDED" to do annual "update" meetings with both owners (you and your spouse). Turns out it was disguised as another ployed to get us to buy. Then we find out we don't even need to attend the meetings. Not to mention the issue with their sales staff introduced d... read more

Emma H 

on BBB

3 years ago

I want to warn anyone who is approached by **** Reps offering free stuff to sit through a presentation to RUN not Walk but Run away!!! These people are con artists who will say or do whatever it takes to talk you into buying a timeshare! And dont think for a second you will just take your free stuff and leave! NO! They will manipulate you and pressure you until you agree. And then there will be so many loopholes to jump thru to take your free cruise or vacation or whatever they use to entice you that you wont use it! And I p... read more

Gabrielle A 

on BBB

3 years ago

We were approached at the ** Beer Festival by booth workers, they offered us a complimentary round trip to ****** in exchange we would need to come to a timeshare presentation, so we agreed to attend. On the day of the presentation, we traveled from *************************** to ********, and we arrived early in the afternoon.The salesperson laid a deal in front of us showing us all the places we could go if we decided to take the deal in front of us. The more hesitant we looked the more the salesman talked. 8 HOURS of this... read more

Daniel L 

on BBB

3 years ago

There is nothing convenient or special about owning a timeshare!! Everything they tell you in the meeting is a lie!! It is so much easier to book a resort through online sites that provide so many more options that fit your vacation needs. You have to jump through hoops to get a booking and then when you go they hound you to come to an owners meeting disguised as an informational meeting to make sure you know how to work everything, then they hit you with the notion that you need to buy more points! That is always their solu... read more

sherry c 

on BBB

3 years ago

Imagine paying for a vacation that you cant get a reservation to use...thats what owning a timeshare with **** is like. Imagine buying twice as many points so you can send your daughter to ****** on a honeymoon and being assured by the salesman that it would happen,then find out nope, no accommodations available. Imagine being ************** into said timeshare with no hope of escaping!! Welcome to **** Resorts!! Where people buy in but they cant come out!! DONT JUST DONT!!!! Save your money, put it in the bank and go on vac... read more

Duped 

on BBB

4 years ago

We are very disappointed in **** Resorts and would advise anyone considering a purchase to RECONSIDER! We have been owners with **** Resorts since June, 2010. We have paid for it and have always kept our fees current. However, they will not allow us to cancel even though we have fulfilled our obligation and NEVER USED IT! It is near impossible to book a reservation even 6 months ahead. In fact, one of the properties we called told us, "**** has a limited number of rooms." We have tried going through the *** program, sent let... read more

Martin 

on BBB

4 years ago

I was lied to and misled into signing up for a Welktimeshare. Nothing I was told at the presentation was the truth, including the time allottedfor the presentation. We were told 90 minutes and that 90 minutes ended up lasting at least6 hours!! Then when we tried to use it, we found out all the lies about the ease of bookingand how we could use it. We were just told what they thought we wanted to hear in order to makea sale. And now I am so frustrated, I want nothing more to do with them! I have severalhigh risk family member... read more

Kevin S. 

on BBB

4 years ago

We have a fully paid timeshare with **** Resorts, however, they still want to hold us hostage to the maintenance fees even though we have made it clear we no longer want it or have a need for it. We were told when we bought it that they have a buyback program if we ever decide we dont want it. Thinking that removed the risk, we fell for it. Now they wont even take it back for free, let alone buy it back! They told us after it was paid for we would essentially be vacationing for free. Not true! There are yearly maintenance fe... read more

Kenton L. 

on BBB

4 years ago

We were not sold the product that was advertised; we were sold on the promises of traveling around the world using their services. To be able to make the booking on our own, we felt that this was a smart decision to invest in. We were wrong. The timeshare we purchased is nothing close to the timeshare we were promised and led to believe it would be. Our sales representative informed us that this was a great investment that our family could use should we pass away. This investment is not something we want to be passed onto ou... read more