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The Summit at Point Loma
- Residential Leasing
- San Diego, CA
About this business
The Summit at Point Loma offers its residents a rare level of luxury and ease. Offering state of the art community amenities & modern 1 & 2 bedroom floorplans.
Location details
3950 Leland St, San Diego, CA, 92106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Worst management I have ever seen. Since they took over the apartment complex (**** ****************************************************), it has been nothing but awful.They don't answer phones or emails, everyday they are doing some sort of repairs and water has been shut-off 4 times in the past 3 weeks, parking lot repairs where you can't park/you have to move your car somewhere else. Not sure if this qualifies for a lawsuit or what this review will do
Business response:
We are sorry to hear about the issues you have experienced. After assuming management responsibilities at properties, it is not uncommon for us to initiate large-scale maintenance projects that were previously deferred, or to begin new preventive maintenance projects. We regret to hear about your inconvenience, and invite you to contact us at ******************************** and provide the name of your property so that we may follow up with them. Thank you.
This company preys on the less financially fortunate and preys on the idea that these people dont have the means to take legal action. Ive spent the last year tied up financially in a divorce. While in between houses, I rented through these people in hopes of having a cheap place to live while working out my finances. I would rather have been homeless, which coincidentally a lot of other people have decided that as well due to the obscene amount of homeless people sleeping on the property. The first month I lived there I was... read more
Business response:
Thank you for providing us with details on your experience. We are sorry to hear about the issues you had with the property during your time as a resident, and would like to know the name of your property so that we may follow up with them. Please contact us at ********************************* Thank you.
I've been in my apartment for over 7 years. Ave 5 took over about 3 years in. They took away our 4 day grace ****** and gave is 24 hrs to pay rent. They also increased our late fee to $200. And then convinced us to sign our 4th year lease 2 weeks early to save ti.e, only to charge us a pro rate rent for the last 2 weeks of our previous lease claime the new lease takes effect as soon as its signed and overrides the old lease. Our water **** went from $120 per month th to over $400 with no warning and no **** to show the cause... read more
Business response:
Nadien, we appreciate you making us aware of your experiences. Please reach out to us at ********************************* as we would like to know the name of your property and investigate the situation further. Thank you.
After living at the Rivage for nearly three years; I feel like I have a very unique perspective of it and it was one that started off strong and ended up horrible. For the first year I lived there, Graystar managed, and they did a great job. When Avenue 5 took over, it all crumbled down. The team was surprised to see us on our move in day, as they apparently had no record of it internally. We also didnt receive any move in favors like our neighbors. When we went to pay rent, they told us to pay what we had previously paid, a... read more
Business response:
We regret to hear about the numerous issues you experienced as a resident of this property, and appreciate you bringing them to our attention. We will forward your review to the property's regional leadership team so that they may understand more about your particular experiences, and devise strategies for improvement.
I was fraudulently charged a holding fee for an apartment that I had submitted an application for, but had not expressed interest in leasing or taking off of the market. This holding fee was $100, and the staff has been very reluctant to refund this money, even after review of the rental criteria and agreements, so much so that I have had to pursue the matter through my bank. Very disheartening to work with this company. Location I specifically dealt with is in ********, ******.
Business response:
******, we're sorry to hear about your experience with the fee you described, and we are happy to look into this further. Thank you for bringing this to our attention.
I moved into San Melia apartments Feb of 2020--The brand "new" frig went out and I lost over $200 in food just purchased for moving in < "Sorry, not our problem". This was the start of a long and frustrating trend in maintenance in this complex and a maintenance request is about a 4 week process to get anything fixed or to have people call back. Currently, I have been cooking on a gas stove with only 3 working burners and I am "told" is is "not our problem due to shortage of maintenance people and a nationwide shortage of ap... read more
Business response:
******, we appreciate you taking the time to make us aware of this situation. We are sorry to hear about the maintenance issues you have been experiencing, and will follow up with the team today.
I stopped into the office over the weekend because another one of the pools at Kota North Scottsdale had green water so unable to use. I called the office for an hour without anyone answering the phone. I stopped in the office then to see why this pool was not available again and when would it be ready for use. As I asked one of the girls in there she got very loud and defensive saying that I was recording her. I told her I wasn't recording her and turned my phone to show her. My son had sent a video of my grandsons birthday... read more
Business response:
*****, we are concerned about the scenario you described, and we appreciate you bringing it to our attention. We will follow up on this matter with your on-site team and our ******* regional leadership team right now.. We apologize for the experience you had.
We have leaky faucets, a ***** problem, electrical problems and a leaky a/c unit that is causing water damage on ceiling and nothing has been done. I regret moving here and due to the pandemic I'm stuck in this h*** hole. Sincerly Dissatisfied customer ****************
Business response:
******, we apologize for the issues with your air conditioning. Would you please contact us at ******************************** so that we may follow up with your on-site team and ensure that it gets fixed as soon as possible? Thank you.
7 years in business and they have a 1.12/5 customer review rating average out of 65 total here on BBB? Somehow a resulting "B" rating and given accreditation? ...YO. I know where my 'security' deposit went.Anyway, these guys may be based out of *******, **, but this lousy company happens to operate in Tustin, CA. The folks I personally dealt with included *************************, *****************************, *******************, and *************************.TL;DR - CRIME, *************** COMMUNICATION MONTH 1:First mont... read more
Business response:
Jazlyn from front office was also incredibly unhelpful. ****************** I think is newer and is suddenly the one to deal with my issues, I almost feel bad for her. I have YET to hear from the original people who misled me into my lease (****** M, ******* O)
Frequently asked questions about The Summit at Point Loma
How is The Summit at Point Loma rated?
The Summit at Point Loma has a 1.8 star rating with 186 reviews.
When is The Summit at Point Loma open?
The Summit at Point Loma is open now. It will close at 5:00 p.m.
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