The Summit at Point Loma

Jasmine G 

on BBB

2 years ago

I called to make a $200 payment on my account. I spoke with *****. She then charged my card $900. When I yelled "this was for supposed to be for $200!" she took that personally when in reality I was just shocked she took my rent money. She told me the task was done and there was nothing she could do. I started crying and she stated that it was the statement of my balance (so basically it is my fault). She then told me I could call my bank and cancel it but then they would never accept payment from me again. I said "ok thanks... read more

Rebecca D 

on BBB

2 years ago

I moved into **** Apartments in April, 2022, at which time I documented on the move-in checklist the fact that I had an issue with insects. Since then I have gone to management FOUR times further reporting the insect issues. It has escalated to the extent of an insect invasion (mainly earwigs). Management (******), has assured that an exterminator would address the issue and exterminate my unit. This has NOT happened. Twice I have been verbally informed that an exterminator would spray my unit. STILL has not happened. After ... read more

R. S. 

on BBB

2 years ago

Renter, be aware, very very aware. I lived at North Pointe for 10 years. I loved it there. I lived there through Covid and paid my rent every month. I moved out in November 2021 just after they changed management companies. I paid professional cleaners for a move out cleaning at great expense but was thinking I would get my deposit back so it was worth it. Not only did they keep my deposit but billed me an additional $200. I contacted both North Point and their management company, Avenue 5. I asked for an itemized list on ho... read more

Amanda M 

on BBB

2 years ago

this apartment complex I lived in refused to keep my unit habitable and let me go the entire time I lived there with no working stove and onlyh two of the four burners working. I also had black mold all overf the place and after hurricane ***, all the floors in every room of my aprarment was soaking wet, drenched. Because we dodn't have electricity I did go back to my apartment for a week but being on the second floor it never crossed my mind that my apartment would be getting water damage. I sent certified letter, regular l... read more

Destinee W 

on BBB

2 years ago

If I could give no stars I would this company is the absolute worst mold refusing to remedy mold, stealing security deposits, lying, discrimination, deceitful and conniving individuals from the bottom all the way up to regional management. An I made it clear to manager ******** and reg manager ***** that all the emails and documented communication between us, plus all my photos and videos of how I left my unit and how I received would all be remedied in court and I'm not stopping there this company has done this to far to ma... read more

Sandra P. 

on BBB

2 years ago

I was a resident there for 9 years and when it was under a different management the ***** everything was all good. The only complaint I really have is I moved out on 4/30 and was told by the assistant manager ***** it was sent to accounting on 5/9 and I should get in 2 weeks..well it been over 2 weeks and I spoke with girl in office 5/26 she said it will be another 2 weeks.he did mention they had to pay maintenance first what does that have to do with my refund I have read other review and there is a problem with people gett... read more

Brian R 

on BBB

2 years ago

This group recently took over the management of our property. Shortly after taking over, we went to use our AC which is not working. They don't have vendors lined up fr the transition and repair was two weeks out. As I write this it is 77 degrees in our apartment with all the windows open (as the site manager suggested) with window fans in them. You might say 77 is not to bad. Well, we are paying ***** which is on the higher end in ********* and should have working amenities. In addition, we have an English bulldog and she h... read more

Adam S 

on BBB

2 years ago

I am not really one to complain and I do not want to let any frustration conveyed through this message to distract or dilute from the facts. The building wide fire alarm is almost literally always going off. It will go off in the middle of the night, it will go off during work from home hours. I would say this happens at least twice a week. We are at the point where I can tell that management no longer feels that this is important because, each time this happens, there is a wave of emails from tenets that come in, and the ap... read more

Anita N 

on BBB

2 years ago

I applied at Avenue5 complex, *******************************************************************. I paid the application fees and a $200 deposit. Unfortunately, I was not approved and was denied. When speaking to the leasing agent I was told the deposit would be refunded in 2 weeks. Today is May 18, 2022 and I still have not received my deposit refund from my application that was submitted on April 24, 2022. As I submitted a application for a apartment it should be common sense that I am looking for a new apartment and woul... read more