The Summit at Point Loma

Bryan L P 

on BBB

2 years ago

This management company took over *********************** Apartments in ***************, ** (approximately 10/1/2021) as I was moving out 9/29/2021. The unit above **** (my unit) flooded. The above unit caused water damage from flooding in my unit (approximately end of July 20's weekend 2021). The unit was visited several times making minimal fixes to unit ****. I have a chronic breathing condition that was getting worst. When I found and reported mold in unit **** nothing was done. I lost property due to the flood. To my kn... read more

David M 

on BBB

2 years ago

************* apartment complex in ************************* which is Managed by Avenue 5 residential is the worst managed apartments. The management is NEVER available. They NEVER answer their phones and have it set up so you can't leave a message. They refuse to answer emails or any correspondence through the resident portal. This place has trash everywhere. Dogs off leash everywhere. Tenants have tried and tried to communicate with management but they are simply always unavailable. What are they being paid for? It is exas... read more

Adira W 

on BBB

2 years ago

We have most horrible management team in the downtown of ******** **- 12 Central Square apartments complex. ************ tried to called corporates office about issues I had and never had back any respond. Our apartments complex in very poor conditions, halls very dirty. We are residents for 5 year and had our parking space for as long as we been residents, but recently our parking space was took from us without any notification. Always we been threatening to tow away out pickup, because we have no place to park it. Recently... read more

Crissi M 

on BBB

2 years ago

Our move out date was signed to be 10/31/2021. Didnt hear anything back until November 22nd 2021 and all that was received was a link to a site that stated we owed $517.15 with no attached documentation or invoice? Two months later we got into contact with the billing company and was sent our official move out ledger that listed every charge and payment made from beginning to end. Towards the end it clearly stated DOUBLE CHARGES for the months of September. One listed 9/01/2021-9/30/2021 and another from the beginning of Sep... read more

Anna G 

on BBB

2 years ago

What a HORRIBLE management company!!! Since Avenue5 took over our apartment complex, this place turned very quickly into a mess and is absolutely horrendously unmanaged. The dog waste stations are MAJORLY overflowing all the time (with no bags available) the staircases smell of urine and are never cleaned or even swept, the lawns are full of dog waste... It's a gated community but the gates are never closed. There is trash around the buildings that nobody picks up. On top of that, the communication with this management compa... read more

Robert C 

on BBB

2 years ago

This is not about the business of Avenue5, but the employees of ************* Apartments. I have lived in these apartments for about 3 years. I have no issues with the apartments until they brought the property and the new management in. The property management and the one RECEPTIONIST, (I capitalize the word receptionist because the employee **** is NOT THE PROPERTY MANAGER.) Within the 18 months they took over the property violence, robberies, murders, and complaints have increased very quickly. They paved our roads for a ... read more

Shay G 

on BBB

2 years ago

I have been waiting for my deposit back for almost 2 months. I moved out and received a move-out cost list stating my check was being mailed to me. This isn't true or I would have it already. I have called so many times and left messages with no returned phone calls and the main lady ******* or ****** Im not sure what she says her name is but you cant even leave a message on her answer machine because its full. So that tells me she doesnt even check her messages. So my next step is legal action. 

Zach B 

on BBB

3 years ago

Several months ago we ended our second 18 month lease. This building is not a place you want to live. Since being **** management has fluctuated and has gone from absolutely unmanaged (----/piss in the hall from dogs, trash not picked up, broken grills/TVs/Games) to much better but many things are still broken and residents still let their pets relieve themselves in the halls but maintenance, myself or other residents are quicker to clean it up. Since covid the management has been uninterested in addressing any safety requir... read more

Amy B 

on BBB

3 years ago

From 2018 to 2021, I rented a unit managed by Avenue5 (******************** in ********, **). In March 2021, I gave 30 days' written notice as required, completed all move-out duties, and received sign-off on the unit's condition from building management. After months of ignored phone calls and emails, and visiting the ******** office only to be given more excuses and delays, I am now pursuing small claims court to get my deposit backdespite never paying rent late, causing any damage, or receiving a complaint as a tenant.Do ... read more