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The Summit at Point Loma
- Residential Leasing
- San Diego, CA
About this business
The Summit at Point Loma offers its residents a rare level of luxury and ease. Offering state of the art community amenities & modern 1 & 2 bedroom floorplans.
Location details
3950 Leland St, San Diego, CA, 92106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Weeks ago and for several times I called the leasing office to let them know that my upstairs Neighbors have dogs on their balcony and they connect a hose to the water connection from the property next to my apartment where the neighbour clean every day their dogs residue, all the feces, and pee goes all over my patio and my furniture that I had move aside because already have destroyed some of my pillows, and a decor carpet. I have to clean everyday and spend money on products to take care the flies that go all over my pati... read more
Business response:
We thank you for bringing this matter to our attention, and are sorry to hear about the situation with your dog and your neighbors. We will be happy to follow up with our regional leadership team to see what may be done to resolve these issues.
Avenue 5 and Zinc Apartments do NOT provide a luxury gated community. There is not enough parking in the complex for the number of apartments available, there are non-stop emails from management concerning vandalism, closure of amenities, threats to tow vehicles, children running rampant through the complex shooting paint *****, vandalizing amenities, being unsupervised damaging property and vehicles. The management team is highly unprofessional in their correspondence and fail to communicate amongst their own team. I was se... read more
Business response:
We appreciate you reaching out to us and making us aware of your experiences at the property. We will follow up with the team today regarding the issues you described, and ask them to get in touch with you.
Please recognize and understand that if you would like to enjoy your apartment and enjoy some quiet time, this is not the apartment complex for you. If you would like apartment staff to help you with anything besides maintenance, this complex is not for you. If you do want cleaning fees, and other fees no matter what effort you put forth, then move right in. Office staff does not respond in a timely manner, they do not care about the concerns you address with them, especially when it comes to noise. Since their building was ... read more
Business response:
*******, thank you for taking the time to provide us with your feedback. We are sorry to hear that you had an unsatisfactory resident experience, and we would like to help make things right. Please reach out to us at ******************************** with the name of the property so that we may follow up.
We lived at Satori (an avenue 5 apartment) for a year before moving out BEFORE to the end of our lease. The entire time our appliances flipped our breakers. AC, coffee, the fridgemost appliances flipped breakers. Avenue 5 (management) agreed to cut our rent by a few hundred dollars a month since we couldnt use appliances and have had MANY issues. They said they would do it until the problem was fixed. Let me say this now: it was never fixed. After one month they said nope, its fixed. This was after a master electrician came ... read more
Business response:
We thank you for bringing these issues to our attention, and regret that you had an experience that does not meet our standards for customer service. We will follow up with your operations leadership team today to determine what can be done to rectify your billing issues.
Horrible experience as a current tenant in *********** in ********, **. Moved in December and eventually found the walls and ceiling are poorly constructed with no insulation. As a result, I have been disturbed by the upstairs neighbors who are extremely noisy all day every day; since January I have been living in h*** Staff including Management (*****) and Reg, Mgr, *** are completely unresponsive to my noise complaints and refuse to do anything to address the disturbance even after they have agreed the noise is excessive. ... read more
Business response:
*****, we regret to hear about the noise levels in your apartment home, and appreciate you making us aware. We will be happy to follow up with the regional management team overseeing your property to see what other options are available for you.
Avenue5 took me to collections for a **** I never owed and they refused to speak to me on the human level without this issue do not trust anything they tell you it's all lies
Business response:
*****, we are sorry to hear about your billing issues, and will be happy to follow up with our billing team to see what may be done. Thank you for making us aware.
I applied at one of your apartments (Rosemont at Lancaster) I paid ****** deposit and I were denied. ( I never move in) The apartment kept my money order in February 19,2022 to this day. I call the officers several time about my money and every time giving me the run around. The apartment saying they have mailed it out but that not true. It is ***** and I still havent gotten my deposit back, why havent I gotten my hard earned money back? My understanding within 30 days my money should have been in the mail. This so unfair. I... read more
Business response:
*******, we regret to hear about your deposit refund issues, and will follow up with the team at the property today to check on the status of your refund. We appreciate you making us aware.
I still have the key to the apartment there because I am being ghosted by the office who have not gotten back to me in over a month. Also sending emails about not accepting phone calls but then not responding to emails either. Also you have defective washer and dryers, ya'll don't clean the grounds, you had a milk jug full of needles that didn't get dealt with for like 2 months. Ya'll got homeless people sleeping under the stairs and then you reduced trash service. You also have a problem with mold as well and I have a long ... read more
Business response:
********, we are sorry to hear about the many issues you encountered, and we would like to follow up with the regional leadership team overseeing the property to escalate these matters. Please reach out to us at ******************************** with the name of the property. Thank you.
I wish I would have checked with BBB prior to applying to ***************** Apartments. The new Assistant Manager ******* told me my $300 Admin Fee would be deducted from my move-in cost once approved. When I went in to sign the paperwork she told me she made a mistake and she got confused from the other apartment complex that she worked for previously. ***** has been managing there for approximately one month. I was very disappointed when she flipped the script. I used an analogy about going to a store and a price read $50.... read more
Business response:
We are sorry to hear about the miscommunication that took place during your application process. if there is anything we can do to assist you further after you speak with the property manager, please reach out to us at ********************************* Thank you.
Frequently asked questions about The Summit at Point Loma
How is The Summit at Point Loma rated?
The Summit at Point Loma has a 1.8 star rating with 186 reviews.
When is The Summit at Point Loma open?
The Summit at Point Loma is open now. It will close at 5:00 p.m.
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