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The Summit at Point Loma
- Residential Leasing
- San Diego, CA
About this business
The Summit at Point Loma offers its residents a rare level of luxury and ease. Offering state of the art community amenities & modern 1 & 2 bedroom floorplans.
Location details
3950 Leland St, San Diego, CA, 92106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I'm a single black female that lives at ******** Apts. (which is managed by 5th Avenue) in downtown *******, ** and it is a scary environment. The *************** and ******** Apts participate in a community watch program that is designed to make certain members of the community feel quite unsafe. The community members use messaging to watch my comings and goings and are often following me on foot or in their vehicles. Something needs to be done with very concerning and scary neighborhood watch program. I am a human being wi... read more
Business response:
****** we thank you for bringing this to our attention. We are committed to following all fair housing requirements and creating living environments where all residents feel comfortable, so what you have relayed here is of great concern to us. We will follow up with our on-site team and regional leadership team to discuss the property's involvement in this community initiative, and determine what steps can be taken so that you feel comfortable.
Me and my roommates were approved to rent there, but they ended up changing the price of the apartment last minute after we were approved. In my opinion commy opinion, I believe that is a breach of contract. The price of the apartment went up roughly 350 dollars per month. If that's not a scam, then I don't know what is. I really hope that they can fix this because this is really unethical and unprofessional. On top of that, they told me that the refund check for my security deposit was gonna be refunded within 2 weeks. It h... read more
Business response:
******, we regret to hear about your experience and would like to assist you further. Please contact us at ******************************** and include the name of your property so that we may follow up on the issues you described. Thank you.
I MOVED OUT IN JANUARY AND I STILL HAVE NOT RECIEVED MY DEPOSIT AND THEY MADE ME PAY AN ADITIONAL MONTH OF RENT THAT THEY WERE SUPOSEDLY GOING TO REIMBUSE ME AND NOW ITS MARCH 24,2022 AND I STILL HAVE NOT GOTTEN ANYTHING! IM LOOKING FOR LEGAL ADVICE AND HELP FROM THE BBB! LOOKS LIKE THIS IS NOTHING NEW WITH AVENUE 5 RESIDENTIAL
Business response:
*******, we are sorry to hear about your deposit reimbursement and would like to escalate this issue. Please reach out to us at ******************************** with the name of your property so that we can help. Thank you.
I moved out at the end of January 2022 and still have not received my security deposit back. After countless emails to the property manager, Crystina, it still hasn't been resolved. Under Washington law, a landlord must return the tenant's security deposit within 21 days after the tenant has moved out. Well, it's been well over 21 days and no deposit is anywhere to be seen. I will be seeking legal options shortly on top of getting help from BBB. I recommend that you steer clear of any of Avenue5 Residential properties!
Business response:
We regret to hear that you have had issues with your deposit, and would like to follow up on your behalf. Please reach out to us at ******************************** for assistance. Thank you.
DO NOT RENT FROM THESE PEOPLE. A company of criminals. When my lease ended, I was told I needed to inform them several months in advance that I intended on moving out. That's not how a lease works, when it ends it ends! Now, years later, I am told I owe them several months of rent for a time AFTER my lease was up when I was NOT staying there!
Business response:
We are sorry to hear that you have had a negative experience with one of our managed properties. In most cases, as per our written lease terms, we require advance notice of a lease termination; in line with fair housing laws, we must apply the same lease terms to all residents. If you would like for us to follow ** on what happened ** your particular situation, please reach out to us at ******************************** for further assistance. Thank you.
This is the second month in a row after living at PARC CENTRAL in ********* ** where they show I have paid rent and my bank account DOES NOT show that it was paid. This happened when new personnel in the office came in which is a frequent problem here. I will not pay late charges for something they are incompetent on.They also do not hold up their end of the lease terms regarding care of cars not being towed that are parked illegally at this place. There is no security and trash is strewn all over the parking lots.
Business response:
We thank you for bringing these matters to our attention, and regret to hear about your experience at your property. We will follow up with our on-site team and regional leadership team on these issues today.
Hello anyone considering moving here, I advise you this has been the worst managed apartment complex Ive ever encountered. On our move in date our room was full of absolute filth in each and every room, and this delayed our move in date by multiple days and there was no compensation for the additional moving expenses this delay had caused. For the first 6 months we were denied parking as they were going through an audit, this was never mentioned when originally going over our move in contracts. They also have unmarked parkin... read more
Business response:
****, we thank you for providing a candid account of the issues you have experienced, and regret the inconveniences you described. We would like to help escalate these issues. Please reach out to us at ******************************** so that we may assist you.
Scandalous and downright deceptive is how I would describe this company. If I could give them a negative score I would.When we moved out of their property, our lease was on a month to month, they were given 30 days notice and we moved out mid month (we were told that our rent would be pro-rated, it wasn't). In addition, they made claims that we owed them for cleaning things such as the refrigerator and the stove (I cleaned both absolutely spotless). We mutually agreed that $125 was owed to them. When I paid, they returned my... read more
Business response:
*******, we are sorry that you had an unsatisfactory experience with your property, and that your billing issues were not resolved to your satisfaction. We will route your review to our regional leadership team to make them aware of your experience, and ask them to follow up with the on-site team regarding this matter.
Terrible property management company. Have been waiting on a security deposit refund for over 4 months. Horrible communication; staff is unresponsive.
Business response:
We are sorry to hear that you have not received your deposit refund, and we would like to escalate this issue. Would you please contact us at ******************************** with the name of your property so that we may follow up on your behalf? Thank you.
Frequently asked questions about The Summit at Point Loma
How is The Summit at Point Loma rated?
The Summit at Point Loma has a 1.8 star rating with 186 reviews.
When is The Summit at Point Loma open?
The Summit at Point Loma is open now. It will close at 5:00 p.m.
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