The Ritz-Carlton, Chicago's cover image

This profile has not been claimed by the business owner or representative.

to update business information, get appointment requests, engage visitors with web chat, and more!

The Ritz-Carlton, Chicago

4.6

About this business

Location details

at Water Tower Place, 160 E Pearson St, Chicago, IL, 60611, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.63,052 reviews
Select a rating
Mike G. Simmons's profile image
Mike G. Simmons 
recommend  Recommended
6 years ago

Wow! Beautiful hotel with awesome staff! I highly recommend! 

Christy Bohling Lang's profile image
Christy Bohling Lang 
6 years ago
Alexandria Littell's profile image
Alexandria Littell 
6 years ago

At the time of arrival, our room was not ready. We let the concierge know we would be in the bar area & he said he would have the room ready by 6 pm. At 6 pm, the room was still not ready. We were not offered any complimentary drinks, food, nothing. At 7 pm, we were told the room was ready. Upon walking in, housekeeping was still cleaning! At 10:30 am the next morning, housekeeping was knocking on the door to come in even though check-out time is noon. Overall, we are very dissatisfied with the Ritz-Carlton Chicago. 

Kim Abel Schwartz's profile image
Kim Abel Schwartz 
recommend  Recommended
6 years ago

We came for my mom’s birthday and Mother’s Day celebration weekend! We love this hotel! 

Joe Suth's profile image
Joe Suth 
recommend  Recommended
6 years ago

Excellent as always, very helpful staff. Will he back again! 

Jean Tamayo-de Guzman's profile image
Jean Tamayo-de Guzman 
6 years ago
Chad Carpender's profile image
Chad Carpender 
recommend  Recommended
6 years ago

Pierre in the club is the best! We will definitely be coming back and tell all our friends. 

Doris Hoyle's profile image
Doris Hoyle 
recommend  Recommended
6 years ago

First night there was nice and quiet and Club Lounge unique and very lovely and personal staff👍🏼 Looking forward to tonight’s presentation and great champagne❤️ 

Damon Roberts's profile image
Damon Roberts 
recommend  Recommended
6 years ago

It is a nice upscale Hotel close to the trendy places in downtown Chicago. There was a bar inside that made good drinks. 

Frequently asked questions about The Ritz-Carlton, Chicago

How is The Ritz-Carlton, Chicago rated?

The Ritz-Carlton, Chicago has a 4.6 star rating with 3,052 reviews. 

When is The Ritz-Carlton, Chicago open?

The Ritz-Carlton, Chicago is closed now. It will open on Monday at 9:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com