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The Point at Seven Oaks
- Apartments
- Odenton, MD
About this business
Location details
300 Gatehouse Ln, Odenton, MD, 21113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Great customer service Tierra was very kind and polite to me and my family. She was very knowledgeable about not only the property but the community as well. My wife and I feel like this would be a great fit if we decide to move. Tierra played out the welcoming mat showing us the best hospitality we’ve experienced in a long time. She did a wonderful job and you should be proud to have her as part of your team.
Business response:
We're so glad to hear about your positive experience with Tierra! She's a valuable member of our team, and we're proud of the exceptional hospitality she provides to all our residents and prospective residents. Thank you for sharing your feedback!
Verified Renter So far so good, the maintenance employees are very attentive and effective. My neighbors are loud. I do enjoy the community events and the pool the summer
Business response:
Hi there, We're so glad to hear you're enjoying the community events and the pool this summer! It's wonderful that our maintenance team is making such a positive impact for you. We appreciate your feedback and are happy you're having a good experience so far.
Verified Renter It's a nice quiet community. The office can do better with communication when you need something fixed in your unit (ex. If a part is on back order, let the tenant know Instead of keep stating someone will be on the way)
Business response:
Hi there, Thank you so much for your 4-star rating and for sharing your feedback! We're delighted you enjoy our nice and quiet community. We appreciate you bringing the communication aspect regarding repairs to our attention. We're actively working to enhance our communication protocols to ensure you're always kept informed about the status of your service requests, especially when parts are on backorder. If you'd like to discuss this further, please feel free to reach out to us at arriveodenton@trinity-pm.com.
Verified Renter Move in was perfect everyone is very friendly. Maintenance is great with repairs. Snow removal could have been better. Vehicles that had shoveled out were being blocked in.
Business response:
Hi there, Thank you so much for your wonderful review and for choosing Arrive Odenton North & South! We're thrilled to hear that your move-in was perfect and that you're enjoying our friendly community and the great work of our maintenance team. We appreciate your feedback on snow removal and will certainly take it into consideration.
Verified Renter So far the apartment has been fine --- but dont expect maintenance to be fast or good at their jobs. Have not had a usable side of our stove for over a year.
Business response:
Hi there, Thank you for your feedback. We're glad to hear your apartment has been fine overall, but we sincerely apologize for the ongoing issues with your stove and the delay in maintenance resolution. We understand how frustrating this must be, and we are looking into this with our maintenance team immediately to ensure it's addressed promptly. Please contact us at arriveodenton@trinity-pm.com so we can get this resolved for you.
Verified Renter Maintenance is usually on top of things. Quiet neighborhood. Never an issue out there. Office members are helpful if anything arises. Been here 2 years so far with little to no complaints
Business response:
Hello, Thank you for your wonderful review! We are so glad to hear you've had such a positive experience at Arrive Odenton North & South over the past two years, and we appreciate you highlighting our maintenance team, quiet neighborhood, and helpful office staff. We are happy to have you as a resident.
Verified Renter Good just wish the contractors for the snow shouldn’t block cars in. The community is nice and well kept. The waste team makes sure there isn’t to much trash
Business response:
Hello, Thank you for your feedback and for sharing your experience at Arrive Odenton North & South. We're glad to hear you find the community nice and well-kept, and appreciate your mention of our waste team. We acknowledge your comment regarding contractor access during snow removal and strive to ensure a positive living experience for all residents.
Verified Renter Maintenance is GREAT here. I’ve never had to complain about them. Also I’ve never had to wait long periods of time for them to come. Once i make a maintenance request within 24 hrs the issue is resolved.
Business response:
Hello, Thank you for your kind words about our maintenance team. We're delighted to hear that they've consistently met your expectations and that your requests are resolved promptly. We strive to provide excellent service to all our residents. If there's anything else we can assist you with, please feel free to reach out to us at arriveodenton@trinity-pm.com.
Verified Renter I love my apartment. My neighbors are very nice. I renewed my lease, because my family and I feel safe in this community. My commute is very far from work but it’s worth it.
Business response:
Hi there, Thank you for your wonderful review of Arrive Odenton North & South! We are so happy to hear that you and your family love your apartment and have had such positive experiences with your neighbors. It's fantastic to know you feel comfortable in our community, and we appreciate you choosing to renew your lease with us. We wish you many more happy years here!
Frequently asked questions about The Point at Seven Oaks
How is The Point at Seven Oaks rated?
The Point at Seven Oaks has a 4 star rating with 317 reviews.
When is The Point at Seven Oaks open?
The Point at Seven Oaks is closed now. It will open at 11:00 a.m.
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