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The Point at Seven Oaks
- Apartments
- Odenton, MD
About this business
Location details
300 Gatehouse Ln, Odenton, MD, 21113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Verified Renter Decent for the price. Could use an upgrade on the exterior. Interior renovations are generally as advertised but are not high quality. Please tour your specific unit before signing.
Business response:
Deborah, thank you for taking the time to review. We pride ourselves on offering a top-notch experience from start to finish, so we are sorry to hear that you are not satisfied with your home. Please reach out to us at arriveodenton@trinity-pm.com so we may learn more about your concerns and work to address them.
Verified Renter Wonderful neighborhood very quiet and peaceful. Staff is very pleasant and tend to your needs. Maintenance is efficient and respond to request in a timely manner
Business response:
Stephon, your presence as a resident makes our community a better place, and we are grateful for your lovely review of our dedicated team. We will be sure to pass on your positive feedback to them. Thank you.
Verified Renter It’s ok…rent is high and not that many amenities. Things get fixed but not that fast alot of birds and poop everywhere. It’s been ok living here but ready to move
Business response:
Brittney, we appreciate you taking the time to inform us of your concerns with our community's value. We work hard to make sure that our residents have access to well-kept, high-quality services and amenities that help them feel fully comfortable in their homes and on our grounds. With that said, we would love to have the opportunity to reassure you about our plans to improve. Please email us at arriveodenton@trinity-pm.com. Thank you.
Verified Renter Generally the neighborhood is calm. There have been a few issues but overall ok. There needs to be better lighting in the parking lots, and cameras ! Corners were clearly cut when updating the apartments
Business response:
Amber, thank you for your suggestions for improving our parking facilities and community surveillance. We are glad that the calm and peaceful neighborhood has been a good fit for you, and we want to make your experience five-star worthy. If there is anything else you would like to share with us, please email arriveodenton@trinity-pm.com.
Verified Renter The reason for 3 stars: the lack of communication between residents and the property staff. In general, telling a customer/client/resident things like “you aren’t the only one affected by BLANK” shows a lack of empathy and customer service acumen. If you’re looking for exceptional customer service or help with unit related issues, pool elsewhere. We will not be renewing our lease in 2024 and already found another nearby neighborhood with better amenities, staff that communicates, lower rent and more space.
Business response:
Dominique, we strive to ensure that our residents are well taken care of at all times, so we are disappointed to hear that you feel your experience working with our team has not met this standard. We understand you plan on moving out, but we hope to speak with you on this matter more in-depth so we may help put your mind at ease. We invite you to reach out to arriveodenton@trinity-pm.com when you have a moment so we may understand your position further and work to improve our neighborhood in the future. Thank you.
Verified Renter Well l, I’m waiting on a decision for certain part of my apt to get painted. Outside of that I believe we have a good community. The staff that I have dealt with all have been nice..
Business response:
Bert, it is fantastic to hear that everyone in the neighborhood has treated you kindly and that the community has been pleasant for you overall! If you need further assistance with your home as you await a decision on getting it painted, please do not hesitate to reach out directly.
Verified Renter The maintenance crew is great the upkeep of grounds are good all the amenities are good as well would most certainly recommend this apartment complex.
Business response:
Thank you for the recommendation. It feels good to hear that our maintenance team has been on top of community upkeep and that you have enjoyed using our great amenities. If there is anything we may do to elevate your living experience further, please let us know.
Verified Renter Nice size apartments. Quite neighborhood. Kind people around. Leasing office staff always on point. Clean area. Awesome that fireplace in the apartment
Business response:
Romana, we are overjoyed to hear that you benefit from our luxurious amenities, such as the fireplace in your home. It is wonderful that it adds value to your living situation alongside the exceptional service of our team and our clean community!
Verified Renter Amazing property and staff. I’ve only been living here for a week and everyone has been very pleasant and addressed concerns in a timely manner
Business response:
Stephon, welcome to our community! We are thrilled to hear how pleased you have been with your experience in our community so far with our beautiful communal areas and the attentive service of our team. Thank you for making us your new home.
Frequently asked questions about The Point at Seven Oaks
How is The Point at Seven Oaks rated?
The Point at Seven Oaks has a 4 star rating with 317 reviews.
When is The Point at Seven Oaks open?
The Point at Seven Oaks is closed now. It will open at 11:00 a.m.
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