The London Luxury Apartment Homes

Jayme M 

on BBB

6 years ago

I have NEVER been treated so poorly by a rental property. While the property is in a lovely location and looks nice on the inside, the management is horrible; you have to aggressively pursue them to get any sort of communication. They claim they stand by their "48 hour maintenance guarantee" when in reality, weeks go by with several unanswered phone calls, unanswered emails and voicemails, and you have to threaten legal action before something gets done. Management obviously doesn't take the needs of residents seriously, and... read more

D.Murphy M 

on BBB

6 years ago

I reside in Charlotte, NC. I rented from Arwen Vista. When I moved into the apartment the carpet had fingernail polish throughout the carpet(which was noted on my move-in). The walls had normal wear and tear, it was not painted upon moving in. My move out date was April 21st which was a Sunday. The apartment complex is closed on Sundays. The management team was aware of this and failed to make arrangements that coordinate with their working schedule. I moved out on April 21st, placed my keys, fobs, wrist bands and mail keys ... read more

Michael D 

on BBB

6 years ago

UNIT WAS UNINHABITABLE. JRK NOT COMMUNICATING AFTER SIGNING RELEASE FROM LEASE. CLAIMED THEY WOULD MAIL MY SECURITY DEPOSIT BACK IN 10 DAYS. THEY HANG UP ON EVERY SINGLE ATTEMPT TO CALL THEM, DELETE EVERY EMAIL I SEND AND THEY STILL HAVEN'T MAILED THE SECURITY DEPOSIT BACK. TOMORROW IS 15 DAYS, THE DATE CALIFORNIA REQUIRES THEM TO CUT THE CHECK. MONDAY IS A NATIONAL HOLIDAY. IF THEY OBEY THE LAW THE CHECK WILL ARRIVE ON TUESDAY 9/3 OR WEDNESDAY 9/4. IF THE CHECK ISN'T IN MY HANDS BY WEDNESDAY 9/4 I WILL ADD AN INCLUDE ALL TH... read more

Jordan F 

on BBB

6 years ago

If I could give this place 0 stars, I would. The manager of Citigate Apartments, Inez, is rude and does NOT care about the customers whatsoever. I'll list the issues I faced, because that's how many I had. 1. ALL of the lights in the stairwells were completely out for 6 MONTHS. So, every night coming home from work, as a young girl alone, I was forced to get to my 3rd floor apartment in complete darkness. I mean, I couldn't even see the key hole that's how dark it was. I brought this to managements attention WEEKLY for liter... read more

QD 

on BBB

6 years ago

DO NOT MOVE HERE!!! I moved here in June 2018 at that time they advertised free utilities, until you signed the contract with them they will add $125 universal fee on top of your monthly rent, which is to cover all your utilities. It is a red flag right in the beginning. Because we moved in from out of state, we did not see the actual apartment until the move in date, it is a very old apartment and smelly hallway, carpet is so old and stinky every time it rains, the smell is terrible. It is absolutely not worth the money you... read more

Robert W. 

on BBB

6 years ago

I am writing this review with extreme frustration and at this point I will be taking further action against your company. My lease ended 6/30. Since this date, we have called to confirm that you all have our forwarding address. We have provided the address many times to the staff who answers the phone. The staff who answers the phone says that he/she will provide the forwarding address to the property manager and will have the property manager call us back. Every week since 6/30 we have called to request a call back from th... read more

Jacob S 

on BBB

6 years ago

When I moved into Hideaway Lake "Luxury" Apartments my apartment was FILTHY.Candy stuck to my carpets, a band-aid in my garage, a Q-tip in my dishwasher, dust everywhere. The management said it was "move in ready". Absolutely not true, as time passed * have tried to contact JRK at their home office and the residential residency hotline just rings and rings and rings. I left so many messages for their other complaints department, that they have not returned, that the mailbox is full. Appalling, no communication, no customer s... read more

MICHAEL C 

on BBB

6 years ago

We have lived at Waterford at Goldmark apt for four years! It was once a beautiful property with a ,beautiful pool.ALAS,it has into disrepair,the pool is filthy and not usable most of the time,no staff maintains it,prostitutes and felons come and go on the property! Management will not even try to stem this.The elevators are in shaky condition,sometimes out for three weeks at a time.alot of tenants are elderly ð?§? and disabled ! Few work orders make it long enough to be completed! is a dangerous and unhealthy place to live.... read more

Amy S 

on BBB

6 years ago

This company RIPS OFF CONSUMERS by holding ENORMOUS application fees for a long period of time. The tenant relations department is run by ONE PERSON to handle all tenants in their multiple apartment complexes. This person is also the manager to speak to with a complaint about anything else. ONE PERSON. I've sent multiple emails and left voicemails over the past month, with ZERO REPLY