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The Improvement Store
- Roofing
- Greensboro, NC
About this business
Welcome to The Improvement Store: North Carolina's premier home-improvement specialist since 2006. We offer budget-oriented products and high-end, longer-lasting products. We're a fully licensed and insured general contractor that specializes in roof replacements, new windows, and siding. Carolina Improvements provides every homeowner with a free in-home estimate on the products we carry and the services available alongside them. We have distribution centers and warehouses throughout the Summerfield area and beyond, which he... read more
Location details
312 Orville Wright Dr, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In January 2022 I paid this company over $14k to build a storage building. It is now July 2022 and not a single shovel of dirt has yet been dug despite numerous promised deadlines. When contacting John at the company he promises to return calls but very seldom does. I am concerned that the money I paid them has been spent on other projects.
The Improvement Store did a wonderful, exceptional roofing job for me. I was thoroughly pleased with the final product. Thanks so much for your work Ms. * *******
Disgusting customer service!!!! This is not a home improvement company, it is a money racket with the absolute worst customer service! Just a small example of the situation.... They were going to charge $4,000 to put a door where there is currently a window and disconnecting a duplex that is currently where the door will go... I bought the door for $400 and have a licensed and bonded carpenter that is completing the project for $350. Saved $3,250 dollars!!!! Do not get sucked in by them taking payments. IT IS NOT WORTH IT!!!... read more
VERY PLEASED from original call to final completion. The salesman that came to our home was wonderful. He was prompt, professional And pleasant He told us about the windows, explained everything, did the financing all in a matter of minutes! The installer was also wonderful, professional, hard worker...he and his helper never stopped at all day for 2 days. Our home looks beautiful with the new windows! I would highly recommend them. The only issue was the long wait to have the windows made..but that’s no ones fault...just a ... read more
Business response:
Thank you so much for being such a wonderful customer!
I contacted the improvement store to build a ~400 sq ft stamped concrete patio and to add soffit and siding on my back porch. The 2nd job was just completed and I’m very satisfied with the work and the time frame to complete both jobs. Both contractors and the improvement store office contacted me often with updates. Very satisfied with both contractors working with me, listening to my needs for the projects, and completing the work right the first time. Would recommend the improvement store and would contact again for futur... read more
Business response:
Thank you so much for taking the time to leave us such a nice review!
My husband and I signed a contract with Aqua on 3-18-22 to pay for a new fence. We were assured it would be a smooth process. At first everyone was vey nice now its May 5th and the contractor cannot put the fence up and they do not know how they will get anyone to do it. I have almost 5,000 dollars worth of lumbar and concrete killing my grass in the yard with weeds growing up all around it, and moved the fence in for my dogs per the request of the company on 4/22/22 and now my dogs which are over 100 pounds a piece have bee... read more
Business response:
I spoke to Mr ******* last night and he was very understanding. Our installer is sick. We were slated to begin their project this week. Most fence companies are currently 3-6 months out. We are moving at a quicker pace than most, and we regret our installer is sick. We will get to your fence asap and apologize for the unfortunate delay. Please be patient and understanding with us. Thank you.
Very satisfied with entire process from quote to installation and clean up. Very professional but not cold. I would recommend Carolina Home Improvements to anyone and plan on getting quotes for future projects.
We contracted The Improvement Store to have new gutters and two story deck with stamped concrete underneath. We signed in late March 2021, they didn't finish until January of 2022. The gutters were installed within a month with no issues. We were happy with the gutters. The deck wasn't started until October of 2021. One person built the deck with no ladder. The craftsmanship was poor. We had to call several times about issues with the deck installation. Inspection failed twice by the county. The railing on the deck was insta... read more
Business response:
We have reached out to the customer to apologize for the mishaps on this job, but have not heard back. We know the job took longer than expected, but it turned out beautiful. Covid and staffing shortages played a big part in disrupting our schedules, and this customer did suffer. The most important thing to us is we stick with the customer until we have completed our obligation. In this case, we did finish the contracted work and it turned out beautiful. For everything else, we do sincerely apologize.
We contracted The Improvement Store to have new gutters and two story deck with stamped concrete underneath. We signed in late March 2021, they didn't finish until January of 2022. The gutters were installed within a month with no issues. We were happy with the gutters. The deck wasn't started until October of 2021. One person built the deck with no ladder. The craftsmanship was poor. We had to call several times about issues with the deck installation. Inspection failed twice by the county. The railing on the deck was insta... read more
Business response:
We have reached out to the customer to apologize for the mishaps on this job, but have not heard back. We know the job took longer than expected, but it turned out beautiful. Covid and staffing shortages played a big part in disrupting our schedules, and this customer did suffer. The most important thing to us is we stick with the customer until we have completed our obligation. In this case, we did finish the contracted work and it turned out beautiful. For everything else, we do sincerely apologize.
Frequently asked questions about The Improvement Store
How is The Improvement Store rated?
The Improvement Store has a 4.4 star rating with 434 reviews.
When is The Improvement Store open?
The Improvement Store is open now. It will close at 7:00 p.m.
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