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The Improvement Store
- Roofing
- Greensboro, NC
About this business
Location details
312 Orville Wright Dr, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We contracted The Improvement Store to have new gutters and two story deck with stamped concrete underneath. We signed in late March 2021, they didn't finish until January of 2022. The gutters were installed within a month with no issues. We were happy with the gutters. The deck wasn't started until October of 2021. One person built the deck with no ladder. The craftsmanship was poor. We had to call several times about issues with the deck installation. Inspection failed twice by the county. The railing on the deck was insta... read more
Business response:
We have reached out to the customer to apologize for the mishaps on this job, but have not heard back. We know the job took longer than expected, but it turned out beautiful. Covid and staffing shortages played a big part in disrupting our schedules, and this customer did suffer. The most important thing to us is we stick with the customer until we have completed our obligation. In this case, we did finish the contracted work and it turned out beautiful. For everything else, we do sincerely apologize.
We contracted The Improvement Store to have new gutters and two story deck with stamped concrete underneath. We signed in late March 2021, they didn't finish until January of 2022. The gutters were installed within a month with no issues. We were happy with the gutters. The deck wasn't started until October of 2021. One person built the deck with no ladder. The craftsmanship was poor. We had to call several times about issues with the deck installation. Inspection failed twice by the county. The railing on the deck was insta... read more
Business response:
We have reached out to the customer to apologize for the mishaps on this job, but have not heard back. We know the job took longer than expected, but it turned out beautiful. Covid and staffing shortages played a big part in disrupting our schedules, and this customer did suffer. The most important thing to us is we stick with the customer until we have completed our obligation. In this case, we did finish the contracted work and it turned out beautiful. For everything else, we do sincerely apologize.
The projects came out very good with a slow start.
We were very happy with the contractors who actually did the metal roof installation once the materials finally did arrive. My wife and I are in our 80's and I am homebound. My wife and disabled daughter take care of the home maintenance. What we are disappointed with is Improvements' business practices. Of course with a roof replacement we are going to contact our insurance company because the roof was 20 years old. Improvements said they don't deal with insurance companies. They didn't have to deal with them, we did. Impro... read more
Business response:
Once again, this is not from the customer who we signed a contract with, but instead likely a relative. We have been in contact with the customer and they are happy with the work.
Joaquin and his crew including Orlando arrived bright and early to replace our roof, a roof that had been poorly installed only 10 years ago. Joaquin squatted at the edge of the roof and--holding out a handful of rotted crumbling wood--showed me what had taken place under the poorly installed shingles. The sad truth is that there would be no way to recoup from the previous roofers since they were no longer in business. This alone would have been enough to make me feel good about Carolina Improvements since it is a stable com... read more
We were very much satisfied with our reroofing project from Carolina Improvements and met our high expectations. The work force, sales and office staff were professional. The price of the job was also excellent.
Everyone is so professional and caring. They made sure we knew what was going and finished in a timely manner. Thank you so much. Most of all thank you Mark you really took care of us.
Business response:
You are such a great customer! Thank you so much!
Sandi, the regional manager, arrived with consideration for my safety (Covid-19), and provided a quote that I was pleased with. The sub-contractor for Carolina Improvement did an awesome job installing siding on my home. Tommy P****** and his assistant were courteous, efficient, professional and a pleasure to work with. Tommy went above and beyond to communicate with me throughout the project. They kept the job site clean and organized and answered questions on other aspects of my home improvement. I’ve received nothing but ... read more
Business response:
Thank you so much for the great review and for being a fantastic customer! Stay safe!
This is the WORST company i have ever had to deal with in our book nothing but thieves, we had a deck built and its big 63x 68 they finished the first part in March of 2020 the installer Edward said on the DAY he was done sorry i didn't have the long boards for the rail i will come back and change them, one week after he was done boards start coming loose from the screws peeling up and curling completely off deck, called company right then told them and sent PICTURES, we were told oh we will get someone out there to fix it, ... read more
Business response:
We have spoke to Mr ******* who has been very reasonable. However Mrs ******* has been verbally abusive toward many members of our staff. As we have pointed out to both customers, your decks were built to code, passed the county inspections, and passed our company inspections. However, due to the nature of wood, especially in the heat, it will sometimes shrink, warp, bend, and/or crack. As per your contract, wood has NO warranty. Your deck, as any wood deck, requires maintenance, of which you have not followed per your own w... read more
Frequently asked questions about The Improvement Store
How is The Improvement Store rated?
The Improvement Store has a 4.4 star rating with 478 reviews.
When is The Improvement Store open?
The Improvement Store is closed now. It will open tomorrow at 8:00 a.m.
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