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The Chimney Chap, Inc
- Chimney Sweeps
- Hanson, MA
About this business
Specialties Chimney Cleaning, Custom Chimney Cap Installations, Stainless Steel Liner Installations, Weatherproofing, Chimney Repointing, Chimney/Fireplace Rebuilds and Restorations, Damper Repair, Dryer Vent Cleaning, and Masonry. Fireplace & stove sales, service, and installations. Outdoor kitchen and gas firepit sales & installations. History Established in 1980. Here at The Chimney Chap our focus is providing high-quality service and customer satisfaction. With over 30 years experience, we strive to be the name you think... read more
Location details
1127 Main St, Hanson, MA, 02341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This our second time using chimney chap ,they do a good job . Holly was great to get our job set up very accommodating! ********* Abington Ma
We made arrangements with Scott and Rania of South Shore Fireplace / Chimney Chap to service our gas fireplace insert which was not working. Everything from initial appointment, confirmation eMail, on time arrival, and technical support from John H***** was exceptional in every way. John was meticulous, highly professional, knowledgeable and thorough. We would highly recommend this company.
Beware before making an appt in your home with South Shore Fireplace...We made an appt for a "site preview" and were not told that there was a fee for this. We had 3 other fireplace installers in for estimates and to look at the installation site and NONE of them charged a fee. What made it really bad was we were unaware until it was time for the guy to leave and then the hand came out for a check for $109. Their pricing was slightly cheaper than the other 3 but we went with someone else because you cannot trust deceptive pr... read more
Business response:
Hello Mr. *****, I apologize you feel our company is deceptive, but I can assure you that is not how we operate. All fees are disclosed prior to scheduling all appointments. We have a very stringent policy here and customer service is our top priority. Our customer service is what separates us from other local shops and we have an incredible staff here. I cannot speak for what other companies do but when we come to your home for a site preview its an in home consultation. The consults are completed by the Operations Manager ... read more
It looks better now then when it was first installed. He was friendly and great!! Thanks Jon!
I highly recommend Chimney Chap. I recently had the chimney cleaned and my "Chap" Dan was extremely thorough. When he had completed the cleaning he gave me a very detailed report on the chimney's condition and overall health. It was a very positive experience overall and I will definately use them again next year.
Professional and fast service. Person who answered the phone when I called was very helpful and informative, and the technician they sent to the house was excellent. Highly recommend their services.
Business response:
Thank you for your review! We are happy to hear your were satisfied with out services.
I just had my gas fire place serviced and the contractor from The Chimney Chap was great. The contractor's name was John (do not remember last name). He was very knowledgeable and a nice guy. He explained in easy language the issue and advised as to a better solution for the future. He was on time and called five minutes before his arrival. John cleaned the fireplace and checked the sensors and did a really nice job. My only complaint (which has nothing to do with John) is that we did not require a major fix, just some wirin... read more
Business response:
Thank you for your kind words and review! The services you were quoted for included a cleaning and tune-up of your gas fireplace. I hope this explains the cost better.
John H***** cleaned our gas fireplace today. Very nice fellow. He was meticulous and efficient in his work. He went above and beyond expectations by offering to do a quick repainting of some parts, now the fireplace looks as good as new. Excellent service!
Fantastic service. Senior Tech John H was on time, articulate, explained everything easily and verified every step while confirming our understanding. And was super clean working on these fireplaces. A rare find in service these days for sure. Thanks!
Business response:
Thank you, we are glad you are happy your our services!
Frequently asked questions about The Chimney Chap, Inc
How is The Chimney Chap, Inc rated?
The Chimney Chap, Inc has a 4.6 star rating with 267 reviews.
When is The Chimney Chap, Inc open?
The Chimney Chap, Inc is closed now. It will open tomorrow at 10:00 a.m.
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