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The Cheesecake Factory
- Restaurants
- Birmingham, AL
About this business
The Cheesecake Factory is surely the place to go when craving a rich and delectable slice of mouth-watering dessert, but this restaurant offers much more. Serving appetizers, lunch, dinner, late night dining, Sunday Brunch, and a full bar, the Factory is a great choice for a casual dining experience. Everyone will find something to their liking with over 200 menu selections of pizza, pasta, seafood, steaks, salads, sandwiches, burgers, and more. Be sure to save room for one of the 50 delicious cheesecakes and desserts.
Location details
236 Summit Blvd, Birmingham, AL, 35243, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Waited close to an hour for a table. Once we got a table, waited another twenty minutes for the server to show up. Ordered appetizers, no plates, silverware or napkins were given. Had to ask for those! Ordered the main course and that went without a hitch. Ordered cheesecake to go and waited for ten minutes and another ten minutes for the bill. Really enjoy The Cheesecake Factory but will not be going to the one in Birmingham again.
RecommendedGreat food & great service enjoyed everything 🥰🥰
went to the cheesecake factory around 630 waited 40 minutes for a table and another 20 minutes after we got our table on any kind of service. Didn't get and complimentary dinner bread , no appetizer plates or silver ware. I had to stop someone and asked for silverware. the drinks were overly sweet. over all we were there over 2 hours before we got our check and got to leave.. we have never had such poor service at any other cheesecake factory. One of the cheesecake we ordered to go was also wrong. . over all the food is good... read more
Enjoyed our meal , service was excellent
Business response:
Thanks for your review, Pam. We're glad you enjoyed the food and service our team provided during this visit. We hope to see you again soon.
Had 2 reservations for today at 12pm, scheduled ahead of time, and showed the appointment texts and relevant info to the hostess. She laughed about the predicament and said ‘oh they must just not be pulling up’ and said the wait was an hour and a half, and proceeded to be rude. A manager got involved and instead of correcting a business employee on proper customer service techniques and etiquette, said ‘she’s a good employee’ as she continued to laugh and not honor the reservations we had documentation and texts to prove alt... read more
Business response:
We are truly sorry for this experience with our staff, Mason. We'd like to speak with you more. Please contact us by going to this webpage - http://www.thecheesecakefactory.com/connect. Select "General Questions" from the Contact Category menu. Thank you and we hope you can give us another chance.
try the Jambalaya and the spinach dip — with Jessicabigbaby Thedford.
Business response:
Hi Tiffany, thank you for your review. We're so happy you enjoy our jambalaya and spinach dip. We hope to see you again soon.
The service and food was awesome! Great atmosphere. Overall experience was fabulous ❤️
Business response:
Thanks for your review, Hollie. We're glad you enjoyed our awesome food and service while dining with us. We hope to see you again soon.
factory grande burrito ..
Business response:
Hi Tamire, thank you for your review. We're glad you enjoyed your Factory Burrito Grande and we look forward to your next visit.
Dirty and disgusting. we were seated at a dirty table, then brought dirty plates. When walking to the restroom it was hard to miss how dirty the floors were. Male host was also rude. Thank goodness we had masks so we wouldn’t catch anything from this disgusting restaurant.
Frequently asked questions about The Cheesecake Factory
How is The Cheesecake Factory rated?
The Cheesecake Factory has a 4.3 star rating with 6,218 reviews.
When is The Cheesecake Factory open?
The Cheesecake Factory is closed now. It will open tomorrow at 9:00 a.m.
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