Texas Roadhouse

Jeannette R 

on BBB

a year ago

My husband and I got severe food poisoning at the Waco Texas location on Tuesday 5/9/23. Called the manager Wednesday 5/10/23 to inform. He was rude and uncaring. Today is Friday 512/23 and we are still suffering with some of the poisoning symptoms. I have also called the Health Department and the Attorney General's office. We do not want others to suffer like we have this week 

Taylor E 

on BBB

a year ago

Went to put up my order at the india apolis location and a gentleman next to me told me they gave him my order when he realized that my first name was the same as his last name so I thought nothing of it until I got home and there was opened silverware in my bag and my corn was poured out like it was eaten with juice all in the bottom on my bag. I don't know that person and that's VERY unprofessional not to mention a health hazard with giving someone else my food then expecting me to be ok with open silverware and food out l... read more

N. G. 

on BBB

2 years ago

My family and I went to celebrate my daughter’s 3rd birthday at Texas roadhouse Pearland location on 03/16/23 We booked a reservation via phone at 6:34pm for a party of 9 with an estimated wait time of 35 min.Unfortunately, we waited 2 hours to get seated. Our first incident occurred as the hostess Abigail provided seating updates and repeatedly says, it's only a few more minutes numerous times. The hostess was polite but failed to attend to our needs with compliance. Due to our delay, WE presented Abigail our daughter's cak... read more

Wiley D 

on BBB

2 years ago

Awesome service as always. They are busy but are well organized and operate efficiently 

David schwatka S 

on BBB

2 years ago

Bought gift cards and I knew the extra promotional 5.00 card wouldn’t work till the next visit , but no mention of the main cards that we wanted to use some of that day would not work . The dysfunctional temporary worker came out and smart mouth us in front of a open windows too long to every one trying to use the gift cards on day of purchases are usually trying to steal the money off or something like that lol ?? idiots … we were pissed ?? and asked for moneys back she got all huffy more asked us not to come back in after ... read more

Lisa R 

on BBB

2 years ago

Texas Roadhouse Hamilton, Ohio We were missing honey butter that we paid extra for as well as celery, ranch, and a side of broccoli. My tater skins were burnt and the rare steak was not rare but raw. Kizzy Bryan who is supposed to be a supervisor is rude and unhelpful too. She asked me to drive 20 minutes back over there to return the items that were not cooked correctly. She said that was all her boss authorized her to do but was unwilling to let me speak with her boss. She treated me like I was lying about how the food was... read more

Bill H 

on BBB

2 years ago

I was minding my own business last week when I got an email saying, "Texas Roadhouse in HUBER HEIGHTS,OH is celebrating National Peanut Day in a big way! We invite our VIPs to join us today on Tuesday, September 13, to receive a bag of peanuts." I called Roadhouse first to be sure, but no one answered the phone. Then I went there, only to be turned away peanut-less. I was told a purchase was necessary, even though the email also said, "No purchase necessary." I told them that, but they didn't care. Since the last time I ate ... read more

Fanny F 

on BBB

2 years ago

Stay away from Texas roadhouse in east meadow. Servers are horrible and so was the manager Emily. We came in a party of 12 and was told to wait 30 minutes because there was no servers and that we would have to wait outside. As we waited there was partys of 4 and partys of 8 being seated before us. Went back in to asked how much longer servers response was “ it has only been 18 minutes i told you there would be a 30 min wait because we dont have enough servers. we waited for over 45 minutes, still not seated and told us they ... read more

Amy H 

on BBB

2 years ago

Terrible service. Never been more disappointed, especially with how the waitress handled the military discount. Waited 30 minutes for the bill. Terrible professionalism. When, I asked for the bill to be fixed, the waitress screamed at her coworker. She could’ve easily explained if something was wrong with the systems, I would’ve understood rather than her banging on her counter because the computer wasn’t working. I usually love Texas Roadhouse, but this is by far the worst establishment I have been in.