This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Systems By Design
- Security Systems
- Oxford, AL
About this business
With over 30 years in the industry, SBD has not only generated over 1,400 clients. This company has cemented over 1,400 personal relationships with valued customers across northeast Alabama. As a business that regards customer service as a priority far outweighing sales, we make sure our clients are happy above all else. Our assurance of customer satisfaction is paramount, and it has become the cornerstone of our establishment. We are locally owned and operated with a 24/7 telephone contact of an “actual person” ... read more
Location details
1335 Butler St, Oxford, AL, 36203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dealing with ADS Security was one of the worst customer service experiences in my life. It started with a missed install appointment but the real frustration started when the accounts payable department got involved. The house was vacant pending a renovation. I asked that all bills were sent to my office. Evidently, that was hard to understand and the bills were sent to the vacant house. Weeks later, I am hit with late payment notice even though I did not receive an invoice. I tried unsuccessfully to set-up an online account... read more
I wish I could give ADS a "NEGATIVE STAR." The problem I have with this company is that they do not know how to troubleshoot nor do they care. We had two of their alarm systems at our HOA, where one of the two would constantly issue fault alarms, letting you know that there is an issue with the control panel. ADS allowed this to go on since the unit was installed in 2015. ADS was called many times to address this problem but all they do is send a technician and do NOTHING! And then have the gall to charge a service call. Fro... read more
ADS is a very honest and responsible security company. Their Customer Support is unmatched. Their Alarm response team is very responsive and always let me know when I have an alarm, be it real or accidental. I am very candid about this: I have been with them for over 5 years now, and I would not trade them for any other Security System company out there.
ADS was responsive to our service need. The technician worked quickly and explained everything he did.
Service was great and fast! Explained everything well! Thanks so much for the assist. Makes me feel better that my Mom is safe.
Any time I have needed to contact them, their employees have been considerate whether the middle of the night or during the day. They are knowledgeable and helpful.
Fast response and excellent service. Thankful to have this team working for me.
It took awhile to get the attention of someone but when someone finally came out to replace the Carbon Monoxide detector he was great.
Great customer service. The sales representative was very nice and helpful. Technician was also nice and punctual. Also, quick response when needing help. The equipment was installed and then the technician explained to me how it works and showed me how to operate it. Overall great experience.
Frequently asked questions about Systems By Design
How is Systems By Design rated?
Systems By Design has a 4.8 star rating with 348 reviews.
When is Systems By Design open?
Systems By Design is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com