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Surety Pest Control
- Pest Control
- Oak Harbor, WA
About this business
This company offers residential and commercial pest control, gutter cleaning, crawlspace inspections, clean-outs, and exclusion work to prevent rodents and bats from entering buildings.
Location details
395 SE Midway Blvd, Oak Harbor, WA, 98277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently had a sales representative from Orkin to examine my wooden storage unit for termites. While I was getting the key to open the building, the sales representative examined my storage building. He informed me that I had termites and if I treat the building, the termites will eventually try to invade my brick home. The storage is at least 200 feet from my house. The representative gave me a quote to treat my home and not the storage building, where according to him was being eaten by termites. I obtained a second o... read more
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service, and it looks like we fell short. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment to serving you. Please email our corporate office at (XXX) XXX-XXXX.
The technician was very safety conscious and respectful.
I had no problem with my Orkin (Green Bay) pest control technician. However, dealing with customer service over the phone, both the local Orkin and the Rollins people, has been awful! I paid my account in full when the first bill came. But in the 5 months since I have received a bill every month. And every month I have immediately called to find out why. They check my account and agree that it shows I'm all paid up, make some promise to do this or that so that I won't get billed again, and sure enough, next month there's ano... read more
Business response:
We apologize for the experience that you have received with Orkin, the Area Manager has tried reaching out to you to resolve your concerns. She has left you message and emailed you the resolution concerning the billing issue. Again, thank you for your feedback and if you have any further questions you may contact us at XXX-XXX-XXXX.
Fantastic service, the reason I paid for the best, to receive the best! The young man did a thorough, professional job, and left
Company is fantastic. Nicole is great. She always explains everything that is is doing and goes above and beyond. We will continue to use your services for years to come. Thank you ACE.
I been trying to get reimbursed for over payment for 3 months now. Everytime I call, they tell me the check was just mailed. I keep getting the same answer with no results.
Business response:
We apologize for the experience you have received from Orkin, we strive exceptional customer service. The Division office has researched the refund and will be sending the payment today, 1/29 via ***** with a delivery date of 2/2/2021. Again, we apologize for the delay in this matter.
The inspector forged my initials on the paperwork, he did not show me the paperwork or send me a copy. He put me on a payment plan & said it was same as cash 90 days. That was not true. This payment plan added $400 to my bill. Then he lied about pests being there that weren't and tried to schedule me for a 2nd service that was not needed. I have called Orkin San Antonio numerous times asking to speak to management and each time told I'd get a call back and have not. This company has provided me with terrible service and won'... read more
Business response:
Thank you for your feedback. The Branch Manager contacted Ms. ***** to discuss her concerns and apologized for the service she has received. He has verified the rate card price and that the job was performed correctly. The manager compared the Insulation Agreement signature with the existing Termite Agreement and the signatures were a match. If Ms. ***** has any further concerns or questions, she may contact the local branch at (XXX) XXX-XXXX.
Dependable service.
Great service!
Frequently asked questions about Surety Pest Control
How is Surety Pest Control rated?
Surety Pest Control has a 3.2 star rating with 726 reviews.
When is Surety Pest Control open?
Surety Pest Control is closed now. It will open at 8:00 a.m.
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