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SupplyHouse.com
- Contractors
- Melville, NY
About this business
SupplyHouse.com is an online distributor of plumbing, heating, and HVAC products.
Location details
130 Spagnoli Rd, Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:45 p.m. | |
| Tue | 8:00 a.m. to 7:45 p.m. | |
| Wed | 8:00 a.m. to 7:45 p.m. | |
| Thu | 8:00 a.m. to 7:45 p.m. | |
| Fri | 9:00 a.m. to 7:45 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great customer service via chat and great website - the only problem is you will never get what you ordered.
Business response:
Hello,Thank you for reaching out with this review. We deeply apologize for the delay with your order and the inconvenience this has caused. Upon review of your order, we see the tracking information has not yet been updated. I have submitted the request to confirm the status of this shipment and you will receive further status updates via email within 1-2 business days. In the meantime, please don't hestiate to reach out if we can try to assist with anything else.Thank you,******** *.SupplyHouse.com Team
Bought a part exactly like mine and it was defective out the box. Told it did not fit my unit and they would not refund or send me a replacement
Business response:
Hello,Thank you for reaching out with this review. Were sorry to hear about the issues with your part. Typically, our return policy covers unused items or defective parts, as long as they are the correct part for the unit according to the manufacturers parts list. In this case, it seems there may have been some confusion, and wed like to offer a one-time courtesy return for a refund due to the inconvenience. You should receive return information in your email within 1-4 business ******* the future, we'd love to help ensure c... read more
Mr. **********, I own car washes which operate daily. We work overtime to be sure each piece of equipment is operating the same. I ordered from Supply House 2 PVC fittings part #478-020 valued around $5 for a repair...and scheduled a local plumber for that particular delivery day to make that repair. The delivery arrived with a packing slip confirming the PVC fittings were inside. Instead of PVC fittings there were 2 AC leak repair kits for HVAC units. Incidentally, their value is approximately $180 combined. I immediately c... read more
Business response:
Hello,Thank you for taking the time to share your experience. On behalf of the SupplyHouse team, I sincerely apologize for the issues you encountered with your order and the inconvenience caused by the incorrect material and the delay in delivery of the replacement order.We understand the frustration of scheduling repairs and needing timely deliveries, especially for essential items like the *** fittings. While our intention was to resolve the situation quickly, it's clear we fell short in ensuring that the correct parts rea... read more
I called them because I need an anode rod for my water heater. Gave the guy the model and serial number of my water heater. I was on the phone listening to nothing for about 15 minutes while he checked for availability. He didn't know what anode would work with my water heater. Obviously not much more than a cashier that has no idea about the product.
Business response:
Hello,Thank you for reaching out with this review as we are always looking to improve. We are so sorry to hear about your experience with our **************** team and confirming a part number for you. We strive to provide knowledgeable and efficient service, and we apologize if we fell short in this instance. If you're still in need of assistance, please let us know by contacting our **************** team on the Contact Us page on our website. Thank you for bringing this to our attention, and we appreciate your patience.Tha... read more
Great service. Part I ordered actually arrived a day early. Was the right part. Easy process and ordering.
Business response:
Hello! Thank you for taking the time to review our services, we greatly appreciate it! We are thrilled to hear you have had such a positive experience with us and that you received your order quicker than originally expected! We truly value your feedback so please feel free to provide any suggestions or insight on ways we can improve for the future if anything pops up! You can contact us using the information at this link here: ******************************************************* Thank you again for your rating and we hop... read more
Been dealing with Supply House for two months. They sent me three defective parts in a row and then flat out refused to honor the one year warranty. Spoke to three different customer service reps and the first one was very helpful and courteous and said not to worry that the parts were defective because I have a one year warranty and they wanted to make sure I got my system up and running. The next two reps were unacceptably rude; one of them actually sat the phone down and yelled god while on the call. They are claiming tha... read more
Absolute mess of a company. Order a hot water heater for almost $1800. Had a delivery date of 3-5 days.3 days after ordering, received a shipping email stating it would be an additional 1.5-2 weeks. Absolute horrible customer service and false advertising on shipping. We live in ******** and the shipping company they use don't service our state so our order had to be picked up by yet another shipper. Redirected and canceled my order and they "lost" their own package so yet to receive a refund 2 weeks later of my money they s... read more
Business response:
Hello, Thank you for reaching out with this feedback as we are always looking to improve. We're truly sorry to hear about the challenges you encountered with your order. Your experience does not meet our standards, and we apologize for the inconvenience caused. We appreciate your patience and understanding as we work to address these issues. Upon review of your order, your refund has since been processed, and we are actively investigating the circumstances surrounding the shipment to hopefully avoid this from happening in th... read more
**************** Spend $2000 on a product they give you a delivery date that appears to be decent to only find out it's weeks behind the date they tell you it will be delivered. Would never order through them again
Business response:
Hello, Thank you for reaching out with this feedback and review as we are always looking to improve. We sincerely apologize for the inconvenience you experienced with the delivery of your order. We understand the frustration caused by delays, and we're committed to addressing this issue promptly. This is not the typical level of service that we seek to provide.We will be processing a discount on your order that will be issued back onto your original form of payment within 1-2 business days. Once this discount has been proces... read more
Misinformation about the product I ordered in their online description ultimately meant the product wouldnt work for my application. *** noticed this for the product I ordered and once I was aware of the issue on other products I was considering as replacements. Called and spoke to a representative who authorized a one time exception and allowed me to return the product even thought the seal was broken. Paid $1200 to electrican to attempt to install and over $100 to overnight the product back and they denied my return. Now I... read more
Business response:
Hello,Thank you for reaching out with this review and providing this feedback. We deeply apologize for the inconvenience you have experienced and the misinformation that was provided to you. This is not the level of service that we seek to provide and we appreciate you reaching out so we can make things right.Typically, we are not able to accept returns on material that is no longer in a sealed manufacturer package. Upon review, it seems that our returns team was not aware a one-time exception had been made upon creating you... read more
Frequently asked questions about SupplyHouse.com
How is SupplyHouse.com rated?
SupplyHouse.com has a 3.8 star rating with 214 reviews.
When is SupplyHouse.com open?
SupplyHouse.com is open now. It will close at 7:45 p.m.
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