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SupplyHouse.com
- Contractors
- Melville, NY
About this business
SupplyHouse.com is an online distributor of plumbing, heating, and HVAC products.
Location details
130 Spagnoli Rd, Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:45 p.m. | |
| Tue | 8:00 a.m. to 7:45 p.m. | |
| Wed | 8:00 a.m. to 7:45 p.m. | |
| Thu | 8:00 a.m. to 7:45 p.m. | |
| Fri | 9:00 a.m. to 7:45 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The item arrived 2 days after ordered ( I also ordered it in the late afternoon) and did not have to pay for shipping they did a amazing job.
They are not transparent with their return policies. They say it's easy, but do not mention that consumer has to pay. I initially contacted support because my electrical would not support the heater but when I saw that the heater arrived with the original packaging in shreds, parts of the heater were showing from the box - it was going to have to go back regardless. When I contacted support, they were no help at all besides saying I could try to get shipping somewhere else.
They are terrible. They keep sending me the wrong part. **************** is terrible and super hard to get a hold of.
take forever to get money back after returning stuff, customer service will keep telling you to wait, wait, wait, wait, wait, wait. Haven't get the money back after you do your return one month ago.
Business response:
Hello,Thank you for reaching out with this review. We are so sorry for the delay in processing your refund. Typically, the refund is processed after the return is received by our warehouse. At times, there may be a delay in our warehouse processing times for returns if unexpected delays occur, so we deeply apologize for this, as we understand the inconvenience this may cause. To further assist and get your refund processed as quickly as possible, please contact our **************** team at ************** with your return det... read more
Most painful experience dealing with this company. Gave me the run around to deal with a warranty on a defective product. Told me to contact them after a bad review but did the same thing so don't waste your time. Had me call the warranty department of Amtrol that no one picks up and hangs up again and again.
Business response:
Hello,Thank you for reaching out with this review. We're so sorry to hear about the difficulty and frustration experienced throughout the warranty process for your defective material. Unfortunately, at this time, we must follow all warranty guidelines provided to us by the manufacturer however, we appreciate your feedback. We appreciate this feedback so we can try to improve this for the future. We apologize again for the inconvenience this has caused. Upon review, we see that you have since been assisted with a replacement ... read more
Needed a new gas valve asap, they had the best price and delivery time of any of the respectable dealers I could find online. Part shipped when they said it would, arrived when the said it would, and was in perfect condition. Can't ask for much more than that.
I'm a self employed electrician, been in the trades for 50 years mostly industrial. I'm semi retired but love to work, keeps me busy and I make good money. When I need a "hard to find" item and I need it quickly I no longer use Amazon for construction supplies, they are more expensive.I have told many customers and contractors about **********************, they are right up there with McMaster **** but much cheaper. ***** is beautiful .
This company has no idea how to pack something to ve shipped,I received a baseboard heater almost completed destroyed with a crushed box and all of the padding for shipping was shoved to one side of the outer box not offering any protection,Never buy anything you are relying on from this company you will regret it,I now have to cancel the installation with my customer all because they have no idea how to ship something,One other thing they completely overlooked the products actual box has fragile warnings on it but the could... read more
Business response:
Hello, Thank you for reaching out with this review as we are always looking to improve. We sincerely apologize for the damage to your order and the inconvenience it caused. We understand the importance of packaging your material to avoid damages and we deeply apologize that we fell short in this case. This is not the level of service we typically seek to provide. We understand how frustrating this must be, especially when it affects your installation plans. We truly appreciate your feedback as we look to improve our packag... read more
Looked up the part number on the site and there was a match. It even had a picture of the sticker which allowed me to zoom in and match all the numbers on my current ********** so I knew I was ordering exactly what I ********* even came in 2 days early which is great as it was going to be in the 80's today!Put the motor in and vola, HVAC is working again!!Now all I have to do is figure out why I needed to change the motor in the first place :(
Frequently asked questions about SupplyHouse.com
How is SupplyHouse.com rated?
SupplyHouse.com has a 3.8 star rating with 214 reviews.
When is SupplyHouse.com open?
SupplyHouse.com is closed now. It will open at 9:00 a.m.
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