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SupplyHouse.com
- Contractors
- Melville, NY
About this business
SupplyHouse.com is an online distributor of plumbing, heating, and HVAC products.
Location details
130 Spagnoli Rd, Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:45 p.m. | |
| Tue | 8:00 a.m. to 7:45 p.m. | |
| Wed | 8:00 a.m. to 7:45 p.m. | |
| Thu | 8:00 a.m. to 7:45 p.m. | |
| Fri | 9:00 a.m. to 7:45 p.m. | |
| Sat | Closed | |
| Sun | Closed |
i started to give them more of my business but they didn't follow through with their deliveries when they posted them so this was it i called about my order asking why they didn't meet their delivery date and they told me it was anomaly and i told them you lost my business for good!! Po s company that can't follow through on their promise of delivery!!!
I was going order a mini split system from supply house but thought I'd compare price to other competiutor sites. Found one on a competitors site for 150 dollars less. I showed them the competitors website but supply house refused to match it. CSR said that they would not be making enough profit to match the price. Then I pointed out their matching price policy on their website. They said they could give me 20 dollars off. I said they should put a disclaimer on their website that it's on a case by case basis.
Business response:
Hello,Thank you for your feedback, we greatly appreciate that you have taken the time to provide a review on our business! We do apologize for any inconvenience you have experienced. If you have any questions regarding our price match policy, please feel free to contact our customer service team at ************** or chat online under ***************** on our website.Thank you,**************************************** Team
I have ordered twice from this company. Items were shipped promptly, packaged well at a very fair price.
Business response:
Hello,Thank you so much for your kind words and for taking the time to leave this positive review. We really appreciate that you took the time to write to us, and I'm so glad that you had a positive experience with us. We look forward to working with you again in the future!Thank you,**************************************** Team
Needed a replacement for a Trane furnace controller. No heat. Diagnosis: no power to igniter. I ordered part on Friday and website said delivery by Monday. Part came on Saturday mid-day. I installed part part and the furnace was back-up and *************** service. Will definitely use Supply House again.
Business response:
Hello,Thank you so much for providing this feedback and your kind words. We really appreciate that you took the time to write to us, and I'm so glad that you had a positive experience. We look forward to working with you again in the future!Thank you,**************************************** Team
Ordered Combustion Blower Assembly KU: 93W13 Brand: ******, from this website. Delivered as stated, shipping box impeccable. No pain, no stress talking to customer service people! I would recommend anyone to order from this supplier!Thank you Supply House!
Business response:
Hello,Thank you so much for your kind words and positive rating on our business. We really appreciate that you took the time to provide this feedback and I'm so glad that you had a positive experience. We look forward to working with you again in the future!Thank you,**************************************** Team
2-day delivery option disappeared once order was completed, could not schedule delivery day/time other than the assigned 3-day window, also could not schedule delivery on my day off with freight co. Required to miss day of work for delivery($$$$). Received water heater today, driver took off before inspection. Product was damaged, need to replace. Had to cancel appt. with plumber for upcoming install($). Need to wait for *** to deliver new pallet and straps-also cannot schedule delivery day/time with ***. Am night worker wit... read more
Business response:
Hello,Thank you for taking the time to review our business. We sincerely apologize for the inconvenience you have experienced on your recent order with us and regret to hear you experienced this inconvenience with a damaged unit and with the freight carrier. We are sorry that your experience with the freight company was not positive and we are working hard with our carriers to resolve any issues. We truly appreciate you bringing this to our attention so we can ensure this does not happen in the future.Upon review, we see tha... read more
I ordered water filter cartridges but did not receive the product pictured but another brand which was inferior. I now am out original shipping ******** have to pay for return shipping. I feel this was a case of bait & switch as well as false advertising
I ordered on a Saturday. I asked to cancel on Sunday. Instead of cancelling, and instead of getting back to me, they prepared the product for shipment - withing 30 minutes of my cancellation request (on Sunday). I requested cancellation several more times that day, explained I no longer needed the part, explained that they would be losing money on shipping since I intended to refuse the package. They continued with the shipping process, in the hope, no doubt, that I would just keep the package once I received it, especially ... read more
Business response:
Hello! Thank you for your feedback, we greatly appreciate that you have taken the time to provide a review on our business. We are sorry to hear that you have not had a positive experience. We are continuously working to provide the best service possible to our customers so we appreciate your feedback!Upon review, we see that our email inbox was experiencing heavier than normal volume at that time which caused a delay in our customer care team receiving and responding to your emails sent. We deeply apologize for the inconven... read more
This is the second time I've ordered a part from the Supply House and there service and pricing is unbeatable. Our furnace draft fan went out and it's below freezing outside and we had no heat. I ordered a replacement fan on Monday and their website said it would be delivered the next day. And it was delivered the next day. We live in the mountains in California and we never get service like that, least of all next day delivery. Furnace is up and running again. Great company. *** **
Business response:
Hello,Thank you so much for your kind words. We really appreciate that you took the time to write this review, and we are so glad that you had a positive experience. We look forward to working with you again in the future!Have a great day! Thank you, **************************************** Team **************
Frequently asked questions about SupplyHouse.com
How is SupplyHouse.com rated?
SupplyHouse.com has a 3.8 star rating with 214 reviews.
When is SupplyHouse.com open?
SupplyHouse.com is open now. It will close at 7:45 p.m.
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