SuperJeweler.com Inc.

Randi R 

on BBB

3 years ago

If I could give this store no stars, I would. The jewelry I received from this company looks like junk. The "value necklace" is exceedingly thin; the "value diamond earrings" had diamonds so small that they were literally as small as dots the letter "i" (I don't know how anyone actually set them into the metal) and one pair of "value diamond earrings" had no diamonds at all. The pieces, which look so nice in the photos, are quite flimsy. I will be returning everything....and never buying from them again. 

Danielle D. 

on BBB

3 years ago

If i could leave a 0 star, i would. I purchased two different orders on March 23rd. One of the orders came quickly. Within the week. But when i opened it two of the four items were wrong. I contacted customer service and they quickly sent out two new ones. Those two were wrong again. Since they were birthday gifts and i didn't have the correct ones in time, i requested a refund. They said sure but you have to pay for the return shipping. After getting nowhere with them explaining that i shouldn't have to pay for shipping on ... read more

James B 

on BBB

3 years ago

They are knowingly misleading on there products. I bought a 1/5 carat and a 1/2 carat earring and they both were the same size. When I inquired about the item they were very short and simply said they stand by behind their product and if you're unhappy return it at your expense. Clearly they are not very scrupulous. 

Brian S 

on BBB

3 years ago

When you have a complaint they ignore you and refused emails 

Jackie H 

on BBB

3 years ago

I purchased a pair of earrings that were suppose to be such a great deal at a huge discount. In my opinion I paid too much for the product I received. They look cheap. I am disappointed and won’t purchase from this company again. 

Karla Z 

on BBB

3 years ago

They bend so easy and cannot believe they are Sterling. The hoops bent out of shape when I put them in. Awful!! Do not buy these. I am not happy. 

Abdul B 

on BBB

3 years ago

Ring is really small compared to the pics on website. Took nearly a month to arrive. Don’t bother with this company. Rip-off 

Deena 

on BBB

3 years ago

(1 stars) 04/15/2021 I purchased a pair of 14 K gold earrings from Super Jewelers. Upon arrival the stamp on the earrings said 14FG. Meaning they were gold filled. I took them to a jeweler and was told they were not even Moissanite. They hurt my ears as I can only wear 14 K+. I want a refund. Please advise. 

Shemeka W 

on BBB

3 years ago

My husband bought me a 1 1/2 carat yellow gold black diamond and it is absolutely beautiful. The customer service staff are phenominal and I would most definately purchase from them again.