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SuperJeweler.com Inc.
- Home & Garden
- New York, NY
About this business
Superjeweler.com Inc. is located at 20 E 46th St Rm 1201, New York, NY. This business specializes in Housewares.
Location details
18 E 48th St Fl 3, New York, NY, 10017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Items photos VERY enhanced! email and chat will drop you if question not order related
Business response:
We are very sorry that ***** was unhappy with the diamond band that she purchased from us. Actually for the item that she purchased and returned, the pictures are not enhance. We would be happy to have upgraded ******* order to a better quality, as Customer Satisfaction is our Main Job at SuperJeweler. Sorry again.
I ordered 2 pair of earrings just alike for Christmas gifts. I ordered them in July. When received one was bent. The item was returned and a different item received in return rather than the one purchased. I gave the first pair as a Christmas gift and upon opening and inspection there were three small diamonds missing. No so sure about this business. I would not recommend them because of the quality and condition of merchandise received.
Business response:
*****- Please contact our customer service so we can correct your concerns.
Andrew F** at SuperJewerlers took very good care of me. He went out of his way personally to make my wife’s Christmas amazing.
I am not even able to give 1 star. Long story short I placed an order, there was a flaw in their online system, I didn’t get what I ordered, I tried to call and contact them several ways, chat, email, phone. Finally did a review on their ******** page and boy did I get a response there! I’m an aggressive thief trying to get free stuff. I’m not a thief. In any way. Just wanted to know what happened to my original order and when I finally had enough and complained, now I’m working the system. No. No I’m not. I have browsing hi... read more
My fiance bought an engagement ring more than two weeks ago from this site and it has yet to arrive. I called to track the shipping date and was told it would ship December 6th, I was okay with that. Then I called on Friday, December 7th and was told it was on ***** express and I would get it Saturday which is today. I have a proposal happening today and I expressed that to the company representatives. I asked the person Arun today for the tracking information and he tells me that I won't be receiving the item for a couple o... read more
Business response:
The customer has every right to be upset, the ring in question took longer to create than we estimated, we are sorry for the inconvenience that we caused and hope that this is the low point of their nuptials.
I ordered 1 carat diamond earrings, half a carat each from superjeweler. They were very clear about the quality and color of the earrings and when I got them, it all checked out. They came faster than had been promised, another win. I gave these as a gift and couldn't be happier, it was a fantastic deal and I am very grateful. Disappointing to see all the negative reviews, but they're mostly in regard to shipping and customer service possibly? The quality of the product itself, which is what you are left with in the end, loo... read more
While searching online for an engagement ring, I found item number ******* on the site. The piece is beautiful. On the second day of staring at this item I keep reading the description over and over. I notice that the ring has a number of diamonds. The description shows that the piece has only 17 diamonds. The photo has many more. When I inquire with the online chat personel, Arun told me only 17 stones, with no explanation of why the photo was different. Upon further searching, there are a number of items that show more dia... read more
Business response:
SuperJeweler.com always discloses all information about the jewelry we sell. This includes the number of diamonds, type of metal (such as gold or silver), gemstone/birthstone data, etc. We follow all guidelines of the jewelry industry, GIA, and the Federal Trade Commission. Our goal as a company is 100% customer satisfaction. We work very hard to make every customer extremely happy. Please try us out. If you should have any question about a jewelry item, our return policy, or the SuperJeweler Lifetime Guarantee, please call ... read more
I have ordered several pieces from them, a I love them all.
DO NOT BUY FROM THEM. I PURCHASED ON SATURDAY AND EVEN PAID OVERNIGHT SHIPPING AND WAS TOLD BY THE SALES REP THAT THE PRODUCT WILL SHIP BY MONDAY NIGHT AND THAT I WILL RECIEVE IT BY VALENTINES DAY ON WEDNESDAY AND NOW ITS VALENTINES DAY AND I WONT GET IT TIL THURSDAY. KIND OF DEFEATS THE PURPOSE GETTING IT A DAY LATE AND NOT HAVING IT FOR ME AND MY FIANCEES DINNER RESERVATIONS AT 5:30 ON VALENTINES DAY! DO NOT BUY FROM THIS COMPANY!!! NOW LOOKING AT MORE REVIEWS IT LOOKS LIKE A COMMON THING THEY DO!
Business response:
We are equally disappointed, the order was shipped on 2/13 with a scheduled delivery on 2/14. We trust our carrier to deliver packages as promised. We are reaching out to this customer to make a bad situation better.
Frequently asked questions about SuperJeweler.com Inc.
How is SuperJeweler.com Inc. rated?
SuperJeweler.com Inc. has a 3 star rating with 103 reviews.
When is SuperJeweler.com Inc. open?
SuperJeweler.com Inc. is closed now. It will open at 9:00 a.m.
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