SuperJeweler.com Inc.

Edward J 

on BBB

3 years ago

Liars!!!! this company has delayed my items and all the while lied to me about shipping. I ordered from them on the 7th of December and was told shipping would be on the 14th. on the 15th I started calling for a tracking number and everyday was told it was going out the next day. from the 14 to the 23rd they lied to me on at least 7 different occasions. Do not waste your time with online chat because the right hand does not know what the left hand is doing, and all they do is blame other departments for bad information. USEL... read more

Francis P. 

on BBB

3 years ago

Andrew F** and Super Jeweler's are the best. I've been ordering jewelry from them for 5yrs now, they have never disappointed me. Andrew has even offered to hand deliver a few items if they could not finalize pieces to be delivered on time. You must give them time because all the items I have bought are hand picked diamonds and gemstones, they are not pre-made items so keep that in mind when ordering. You need to give them a week or two to custom select gems, fabricate, set and ship. Thank You Andrew and Super Jeweler for you... read more

KaiScott 

on BBB

3 years ago

I called this company to make a final payment on my layaway, Abby or whatever his name is told me that he was unable to process the payment due to him having to manually input my card number, and that’s why my payment wouldn’t go thru... I hung up, called my card company and called SuperJewler back to try again to make the payment. The female who answered the phone was rude as ****, very argumentative and when I asked to speak to her manger she replied “I am the manager”, I said what’s the number to corporate? She refused to... read more

Disgruntled 

on BBB

3 years ago

I placed an order last year for a bracelet. I had several emails back and forth and back and forth and nothing ever happened. Stupid me!!! I placed another order thinking I’d give them the benefit of the doubt, and low and behold I actually received the order! But, they placed a pair of earrings and a necklace in an ENVELOPE and naturally, the earrings are broken. They “claim” the earrings are real gold and has some real diamond flakes in them. Well, one of the earrings is already starting to tarnish. Not even worn, (or so I... read more

Jerry K 

on BBB

3 years ago

There was a glitch initially with my order by Andrew and team made it right. The product itself beautiful. 

Jake M 

on BBB

3 years ago

Beautiful jewerly at incredible prices!! The shipping is fast and the pieces live up to expectations. The customer service team is also great and will help you with any questions you may have. I'd reccommend SuperJeweler to anyone. 

Joseph S 

on BBB

3 years ago

I ordered a necklace for my sister's birthday, which is 9/19 to be shipped to her. I got upset because it was shipped to me instead of my sister. When I spoke with their agent online, she said that my address was where the order was asked to be shipped. I used "Snip It" and sent a copy of the information in SuperJeweler. Vanessa stated that it doesn't matter what I am seeing, her details show it was to be shipped to me. I asked for a shipping label to send it to my sister or to be able to return it, and she said I had to pay... read more

Janice 

on BBB

4 years ago

I purchased item # *** *****fire opal with diamonds on band and mounting. It is absolutely beautiful. The color is a perfect orange. The mounting is in rose gold with excellent quality diamonds down both sides of band.. I highly recommend my purchase. Customer service is excellent. Great company to deal with! 

Maria S. 

on BBB

4 years ago

I submitted my order on August 1st, ana I was told via email, my order will be ship on August 10th but never did. I contacted Super jeweler by email twice and their response was,,Your order was canceled " When I ask why my order was canceled, was silence, no reason why my order got canceled. I won't ever do business with Super jeweler ,and really stinks the way treat the customers and conducting the business. Be aware!!!!