SuperJeweler.com Inc.

Richard C 

on BBB

4 years ago

The cross I ordered was somewhat okay but the chain that you sent with it was absolutely horrible and cheap looking I did not like it at all if it's going to be in a gold color at least let it shine a little bit very very disappointed in that 

Alicia T 

on BBB

4 years ago

I purchased a pair of 14 K gold earrings from Super Jewelry through *******. Upon arrival the stamp on the earrings said 14FG. Meaning they were filled. I reached out to the support team and the issued a replacement. Within the package I stated that both the backings and earring post were not 14K gold. When I received the new earrings the backings were stamped 14G but the post were not gold and very flimsy. This has been an ongoing issue over 2 1/2 months. I did not receive the item that was advertised. 

Michael H 

on BBB

4 years ago

I ordered an engagement ring. ***** has it somewhere. SuperJeweler told me I have to contact ***** and I cannot get a refund for a ring we never received!!!!! Qurratal was the rep at Super Jeweler. 

Martie W. 

on BBB

4 years ago

Super Jeweler--let the buyer beware. I ordered a one-carat moissanite necklace in a 14 karat gold setting; the pictures showed an open back setting (circle) and four substantial prongs. I did my research; I examined the item carefully in the advetisement (on ****** *****) and on the superjeweler.com site. The item I received had a chintzy, thin setting with a solid back that would not let light pass through; the prongs were very thin and flat--not the round substantial prongs shown in the advertisement. I gave Super Jeweler ... read more

Cynthia D 

on BBB

4 years ago

Sure wish I had read these reviews before I recently ordered a ring from this company. What I received is a piece of junk! It is nothing like the picture online or the description listed (item ****). This honestly seems like a bait and switch. The picture shows a beautiful ring with at least 12 or 13 diamonds (depending on which picture you are looking at). The written description says there are 11 diamonds that are 1.8mm in size. The ring I received has 9 stones and they are definitely NOT 1.8mm!! The band is so thin and th... read more

Pia Z 

on BBB

4 years ago

Amazing customer service! Received a huge upgrade because my earth mined studs were stunning but not matched well. Andrew is the best, reliable and personable. Very honest business, and a rare experience in the world of diamond trade! 

Melissa M. 

on BBB

4 years ago

Beautiful Ring! So sparkly and great quality. Very responsive & considerate staff during Covid to expedite my order. 

Tom Ferrigno 

on BBB

4 years ago

Purchased several times from SuperJeweler and was very please with both the quality of the items and the quick service response. On one most recent order, the address I was sending to was incorrect but a call to customer service eased my concerns as they followed the whole shipping process to ensure prompt delivery for my granddaughter’s birthday. I will most definitely be a repeat customer. And a big thanks to Andrew and the rest of their customer service I dealt with! 

Edward J 

on BBB

4 years ago

Liars!!!! this company has delayed my items and all the while lied to me about shipping. I ordered from them on the 7th of December and was told shipping would be on the 14th. on the 15th I started calling for a tracking number and everyday was told it was going out the next day. from the 14 to the 23rd they lied to me on at least 7 different occasions. Do not waste your time with online chat because the right hand does not know what the left hand is doing, and all they do is blame other departments for bad information. USEL... read more