SuperJeweler.com Inc.

Scott F 

on BBB

a year ago

I just purchased a 3 carat engagement ring. Wow! she loved it. I took it to a jeweler and no joke- I saved over $2000! I will never buy jewelry anywhere else. 

Dean G 

on BBB

a year ago

SuperJeweler is great! I have bought from them about 6 times. Every time has been a wonderful experience. 

LORY G 

on BBB

a year ago

The best service and friendliest folks I have dealt with in the jewelry business. Great experience! 

Melissa l 

on BBB

a year ago

Horrible They will advertise a beautiful item with *******************. The deal too good to be true and you buy it, they will send you a piece of junk. You are not happy, you have to pay your own return shipping to get refund. It means they scam you and you lose money to shop because they switch the cheap item. You get what you paid even worse! I would stay away! 

Derrick M 

on BBB

a year ago

By far the WORST service I've ever seen for a high price purchase! Placed an order on Sept 2nd for a bday gift for Sept 14th. After no movement, I was told on Sept 8th someone would call back by the end of the day to provide an update. Nothing. Sept 14th came and went without the gift. Sept 23rd I'm told in a chat my order would ship that week and a partial refund would be given but by the manager. At my request, I was given the name ***** and his supposed email to followup. My email went ignored. Finally, today Sept 25th I'... read more

Jessica B 

on BBB

a year ago

They are horrible I bought a men's ***************************** bracelet as a gift..I was supposed to get some paperwork with it for authenticity etc.i got absolutely no paperwork what so ever and even the stainless steel part of bracelet what damaged..I was absolutely apauled at the packing it came it no protection in a long crappy ziplock baggie then put in a total c*** wannabe jewelry bag it wasn't felt or nothing it was like plastic I'm sorry it wasn't even in that it came with it in a manila envelope and pretty much de... read more

Lisa O 

on BBB

a year ago

Ordered an item to take/wear while on vacation on July 17, 2023 and received a confirmation with a ship date of July 20. As of yet, no item has been received. I have had three separate conversations with customer service and the answer is always the same it will ship next week, it was out of stock. I was never informed that the item was out of stock when purchasedor I would not have bought it. I had to check on the item because, after waiting for receipt and it never showing up, I wondered what happened. SuperJeweler took pa... read more

Walleska H 

on BBB

a year ago

The worse piece of trash I've ever seen.This can't be worn not show in public.Bad quality, very different to what they offered online.I ordered 1 Carat Natural Raw Rose *** Diamond Cocktail Ring and earrings came as a bonus. My expectations were not high, but please people you are a business be more responsible with what you are selling. It is embarrassing!! 

Pamela M 

on BBB

a year ago

I made a purchase from SuperJeweler.com that was to have appraisal card for insurance purposes. I have requested it four times and promised it four times.To date have not received it and its been months. I am told it has been sent everytime. I know this isn't true because they didn't have any problem sending the item to the address provided. I will have the item appraised independently to see if it truly genuine and pursue other action if not valid.