SuperJeweler.com Inc.

Colleen E 

on BBB

6 months ago

They ripped me off $3000 which is the price. I pray for Ring that had a lifetime guarantee on it. And then they told me it was not a lifetime guarantee. It was in fact in one year guarantee and for $1000 and another diamond to replace the one fell out of the ring. 

Donna P 

on BBB

9 months ago

I don't think they should use the low quality cloudy JH 12/13 clarity diamonds for jewelry at all, ever. The lead for the cheaper jewelry is misleading. The ads pull you in stating 1 carrot real diamond bracelet with platinum overlay, lifetime guarantee. Earring hoops, 1&1/2 inch hoops one carrot real diamond's. Okay the earrings were on sale for $79 Plus tax. The brackets $40.. the diamonds on the hoops were so dark and muddy it looked like stones were missing. They wanted me to send pictures to return and pay for shipping.... read more

Brittany M 

on BBB

9 months ago

Absolutely awful experience with this vendor. I was a first time customer and had purchased expensive earrings and received a confirmation email saying your order is expected to ship Tuesday, August 27, 2024. I gave them 10 days and on September 6 my online order status hadnt changed and I didnt have any emails saying there was a delay or anything. After chatting with support (****) I hear, I'm sorry for the slight delay in processing your order. Let me check this with the production department and get back to you soon with ... read more

Liz E 

on BBB

10 months ago

I ordered a pair of 2 1/4 carat peridot earrings set in 925 sterling silver on 8/4/24 which were supposed to ship two days later from ******** with insurance. Three weeks later, having received nothing and finding nothing had been mailed, I contacted their customer support via text and was told they would ship on 8/26. I assume they never would have come if I had not complained. They finally arrived today, 8/30/24. Theyre broken, not surprisingly, having read other reviews. Theyre also not anywhere near 2 1/4 carats. Theyre ... read more

Amy M 

on BBB

a year ago

This company says they have great jewelry. Lifetime repairs or replacement. All lies. They sold me a 1 carat blue diamond halo ring. It's been broken 3 times. I didn't know gold was so fragile. The prongs bending a break. I have many other rings. Not from superjeweler that I've had for 30 years. Never broken. And I wear everyday. This company told me to repair my ring it would cost 600$. 300$ less than I paid in total. I told them to send back my property. I'll take it elsewhere to be fixed. And they want to charge me 30$ to... read more

Melvin l B 

on BBB

a year ago

On May 14th I ordered a ring and when I received my receipt it said order is expected to ship on May 21st. I have called over and over about my product being shipped and never get a good answer. I was told it would ship on May the 23rd or 24th and it didn't ship. I called on May 24th at 2:22 pm and was told it would ship May 28th and I told the lady there is no way it would ship that day because it's a holiday. So at 4:15 I spoke with *********************** and told her what the person told me and she confirmed they would b... read more

Lee M 

on BBB

a year ago

I order an engagement ring and after a few days I'm concerned as to why there's no action on the delivery process so I contact them about why it's taking so long after 2 weeks. They tell me the usual bs about how they want to take their time to make sure it is perfect. Then 3 weeks go by and they call me to tell me they don't know how I was able to purchase that item for that price and they want me to consider another item. This place is a complete scam!!! 

Vanessa P 

on BBB

a year ago

Horrible quality, bought emerald ******* ring so cloudy bad quality so I returned, for the blue sapphire ring bought same day, was pitch black, I requested for exchange, they changed for the blue stone, but left a scratch on the stone, now they said I have to pay for return for shipping fee for something totally their fault....I'm done with Super jewelry 

Anthony P 

on BBB

a year ago

I made a purchase of a tennis bracelet on December 24, 2023 and was told the order would be mailed out January 5, ****. I have emailed and called for a status shipment update. No one has responded by email or phone. I spent over $600.00 and now that I finally ready the negative review's and Better business bureau complaints I am now very concerned about my order. Today is Jan 9 ************************************************* response.