SuperJeweler.com Inc.

Brittany M 

on BBB

6 months ago

Absolutely awful experience with this vendor. I was a first time customer and had purchased expensive earrings and received a confirmation email saying your order is expected to ship Tuesday, August 27, 2024. I gave them 10 days and on September 6 my online order status hadnt changed and I didnt have any emails saying there was a delay or anything. After chatting with support (****) I hear, I'm sorry for the slight delay in processing your order. Let me check this with the production department and get back to you soon with ... read more

Liz E 

on BBB

7 months ago

I ordered a pair of 2 1/4 carat peridot earrings set in 925 sterling silver on 8/4/24 which were supposed to ship two days later from ******** with insurance. Three weeks later, having received nothing and finding nothing had been mailed, I contacted their customer support via text and was told they would ship on 8/26. I assume they never would have come if I had not complained. They finally arrived today, 8/30/24. Theyre broken, not surprisingly, having read other reviews. Theyre also not anywhere near 2 1/4 carats. Theyre ... read more

Amy M 

on BBB

9 months ago

This company says they have great jewelry. Lifetime repairs or replacement. All lies. They sold me a 1 carat blue diamond halo ring. It's been broken 3 times. I didn't know gold was so fragile. The prongs bending a break. I have many other rings. Not from superjeweler that I've had for 30 years. Never broken. And I wear everyday. This company told me to repair my ring it would cost 600$. 300$ less than I paid in total. I told them to send back my property. I'll take it elsewhere to be fixed. And they want to charge me 30$ to... read more

Melvin l B 

on BBB

10 months ago

On May 14th I ordered a ring and when I received my receipt it said order is expected to ship on May 21st. I have called over and over about my product being shipped and never get a good answer. I was told it would ship on May the 23rd or 24th and it didn't ship. I called on May 24th at 2:22 pm and was told it would ship May 28th and I told the lady there is no way it would ship that day because it's a holiday. So at 4:15 I spoke with *********************** and told her what the person told me and she confirmed they would b... read more

Lee M 

on BBB

10 months ago

I order an engagement ring and after a few days I'm concerned as to why there's no action on the delivery process so I contact them about why it's taking so long after 2 weeks. They tell me the usual bs about how they want to take their time to make sure it is perfect. Then 3 weeks go by and they call me to tell me they don't know how I was able to purchase that item for that price and they want me to consider another item. This place is a complete scam!!! 

Vanessa P 

on BBB

11 months ago

Horrible quality, bought emerald ******* ring so cloudy bad quality so I returned, for the blue sapphire ring bought same day, was pitch black, I requested for exchange, they changed for the blue stone, but left a scratch on the stone, now they said I have to pay for return for shipping fee for something totally their fault....I'm done with Super jewelry 

Anthony P 

on BBB

a year ago

I made a purchase of a tennis bracelet on December 24, 2023 and was told the order would be mailed out January 5, ****. I have emailed and called for a status shipment update. No one has responded by email or phone. I spent over $600.00 and now that I finally ready the negative review's and Better business bureau complaints I am now very concerned about my order. Today is Jan 9 ************************************************* response. 

carmen h 

on BBB

a year ago

the bracelet turned my daughter green in less than a week so i took it to **** shop its copper not brass with platinum overlay diamonds was ugly white stone didnt think to ask if they was real he looked at them n when he was done looking said copper assuming diamonds r fake if not so ugly some a ugly grey n most stones white not diamond n if it is real i dont want ugly diamonds did get a refund thru ******* since i bought it there but sold buy super jewelers 

Samuel D 

on BBB

a year ago

Loved the gold chain, very heavy. Wife loved the earrings, and the repair service is great. 10/10 customer service, would buy again.