SuperJeweler.com Inc.

Pamela M 

on BBB

a year ago

I made a purchase from SuperJeweler.com that was to have appraisal card for insurance purposes. I have requested it four times and promised it four times.To date have not received it and its been months. I am told it has been sent everytime. I know this isn't true because they didn't have any problem sending the item to the address provided. I will have the item appraised independently to see if it truly genuine and pursue other action if not valid. 

Marilyn F 

on BBB

a year ago

I just purchased a half carat diamond cross for ******. It is stunning and I am very pleased. 

Patrick D 

on BBB

a year ago

I ordered a "2 carrot Tennis Necklace" that looked beautiful online. When I received it, it was completely different. It's all some cheap metal and I genuinely don't think they are diamonds. You can't even see them in the middle of all the metal. It looks like metal inside more cheap metal. Complete waste of money. I can't believe they're in business. 

Gaby P 

on BBB

a year ago

I ordered during their “Black Friday” sale. Prices seemed too good to be true but I checked hundreds of reviews and the place seemed legit. I read the description on my items to be sure of what I was getting. One item was 0.25ct of “diamonds” in silver colored hoop earrings (not real silver) and the other one 1/4ct moissanite pendant with a “Real” silver chain. I read it over and over, the descriptions never said zircon o any other colorless tone. They read diamonds and moissanite so I went through with the purchase. Today I... read more

Kellie E. 

on BBB

2 years ago

I have ordered multiple items from SJ over the past few years. Most recently a new bridal set for my anniversary. The main stones were quite cloudy looking so I returned it under the 60 day guarantee. They contacted me & asked if they could have the opportunity to make it right. I agreed because the set is beautiful. Once I received the set back, it was so beautiful & just what I wanted. They stand behind their ***************** customer service. I will definitely continue to purchase from SJ in the future! I am a very satis... read more

Lester W 

on BBB

2 years ago

I ordered a ring and paid extra for shipping. The package still arrived 2 weeks later with no ring in the box. The won't refund my money or reply to emails. This company is a complete rip-off, don't waste your money with these people. 

LW 

on BBB

2 years ago

I ordered two pairs of earrings. Neither of them arrived, but I was charged. They will only tell me they show that they arrived so won't do anything. They won't show proof they arrived either. $50 wasted!!! Super unhappy! 

Kim G. 

on BBB

2 years ago

I placed an order 3 weeks ago and have not received it. I have chatted with 3 different customer service reps and each said they would have to get back to me, which they never have. I am very disappointed. 

Andrew C 

on BBB

2 years ago

Great X-mas deal on a 14k white gold, 1 carat diamond ring. Fast shipping as well!