SuperJeweler.com Inc.

Albert D 

on BBB

a week ago

Ordered a pearl necklace February 3 said it would ship February 6 after that only got excuses and here we are almost two months later still haven't gotten it and I am a repeat customer bought over I believe 25 times 

Eileen M. 

on BBB

a month ago

wish/08/25 I placed an online order #*******-with the Super Jewellers website . Both items were part of their heavily advertised "holiday specials" The original order showed an estimated ship date of 1/10/25. The next time I checked my order, it showed the estimated ship date had moved out to 1/15/25. I waited until 1/20/25 to check again and found the listed estimated ship date was still 1/15. The order had no tracking information available. Now I am getting concerned. I called the listed sales phone # and spoke to ********... read more

Francesco B 

on BBB

a month ago

Never in my life have I had such a bad experience as I did with Superjewler. On November 26/24 I ordered a 14k gold necklace which was supposed to be delivered in 1 week. It was a Christmas gift for my wife.I kept on getting the runaround regarding the delivery date.Finally, I cancelled the order 2 weeks ago 1/24/25 & the money has yet to go on my credit card.Make sure you never order anything from SuperJewlers! 

Ginger L 

on BBB

2 months ago

Ordered something on December 14 it was supposed to ship out December 19 so I paid expedited shipping to have it here by Christmas. It isnow January 25 and the item is still not here. Maybe Ill gift it Christmas next year because by then I should have it 

S M 

on BBB

2 months ago

This is definitely a SCAM.I hope no one is getting fooled by this *********** not fall for their disinformation.After they stole your money, they have no intention to send you the item that you ordered from them. Not only theyre not sending you the item, they have no interest of keeping you informed, not even if you reached out to them.They deserve no star, they also deserve being sued by the unfortunates, misguided customers. Thank goodness that I managed to order the cheapest thing they offered, so , I can test out the pro... read more

Judy W 

on BBB

2 months ago

I feel the quality of their jewelry is inferior and I have sent the jewelry back and they are delaying, delaying my refunds. I cannot recommend this business to anyone. 

Zachary T 

on BBB

2 months ago

BEWARE OF THIS BUSINESS!!!!!! They don't ship the products that you pay them for and always gives you an excuse as to why it's been delayed. Even when they give you a specific date that they will ship the items, when that day comes they tell you that it's been delayed again. They are only after your money. Don't give it to them. Their prices are low to draw you in, don't fall for the scam. 

Colleen E 

on BBB

3 months ago

They ripped me off $3000 which is the price. I pray for Ring that had a lifetime guarantee on it. And then they told me it was not a lifetime guarantee. It was in fact in one year guarantee and for $1000 and another diamond to replace the one fell out of the ring. 

Donna P 

on BBB

6 months ago

I don't think they should use the low quality cloudy JH 12/13 clarity diamonds for jewelry at all, ever. The lead for the cheaper jewelry is misleading. The ads pull you in stating 1 carrot real diamond bracelet with platinum overlay, lifetime guarantee. Earring hoops, 1&1/2 inch hoops one carrot real diamond's. Okay the earrings were on sale for $79 Plus tax. The brackets $40.. the diamonds on the hoops were so dark and muddy it looked like stones were missing. They wanted me to send pictures to return and pay for shipping.... read more