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Summerville Ford Parts Department
- Auto Parts & Supplies
- North Charleston, SC
About this business
Summerville Ford-Mercury is one of the largest automobile dealerships in the Southeast. It offers a variety of cars, sport utility vehicles, crossovers and trucks. The dealership provides a range of Ford models, such as the Focus, Edge, Flex and Taurus. Summerville Ford-Mercury offers financing options through certified lenders. It also provides several Mercury models that include the Milan and Mountaineer. The dealership also maintains an inventory of pre-owned vehicles from various makes, including Audi, BMW and Cadillac. ... read more
Location details
9700 Dorchester Rd, North Charleston, SC, 29485, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
1st time they upped the cost of the repair stating they misquoted initially by $1000! We negotiated it down but still a crazy amount. 2nd time they wanted to charge us well over $5000 in repairs for items not needed nor asked for. Pulled our vehicle from their clutches! Never going back. Oh and their appointment system is just a “place holder” according to the service rep. It was going to be 2 weeks before they could even get to the vehicle. We got a 2nd opinion from another dealer that only recommended fixing the initial pr... read more
Business response:
This is Steven Bilton Service Manager at Summerville Ford. Please call me at 803-971-1000 so i can get this resolved for you.
RecommendedWent in last week and got a deal done and drove my new truck away in about four hours. Thomas Johnson was extremely helpful and flexible with all my requests. Elvis Hayes, the manager, was key in getting everything approved so quickly. Thank you!!
Business response:
Tom, thank you so much for your positive feedback and recommendation! Please let us know if there is ever anything else we can do for you!
This is by far the worst service and lack of professionalism I have ever experienced!! Even though I experienced this right away, I was going to overlook that issue. I just wanted to get my car fixed. But after they charge me for services they “claim” to have done to my car, and my car still has the same issue, I told them, either fix my car or give me my money back, and I take it to someone who is capable. They assured me they can fix my car. Despite my better judgement, I had it towed there for the third time. Now my car h... read more
Business response:
Silke, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We take our customers’ comments seriously so we hope that you’ll give us a call at (843) 873-3550 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. Thank you, and we hope to hear from you soon.
My husband and I went to just look at cars, Duffy came over to us and asked what I was interested in and I told him the 2020 Escape. Took one on a test drive and fell in LOVE!!! We proceeded to see what kind of trade we could get and he was able to give us an offer we could not pass up. Elvis was more than helpful with working numbers to get us to a payment we wanted. When signing the final paperwork we were told they got our payment down even further!!! I definitely recommend working with them!!!!
Business response:
Michaela, thank you for your kind words, and congratulations on your new 2020 Ford Escape! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Went in to look at trucks we found off car gurus. They had a huge selection and Mr. Chapman one of the sales associates helped me find the perfect truck. Not at all did I feel pressured into buying the truck and he let me drive it for awhile. Definitely will go back and deal with Mr. Chapman again if he will still be there.
Owner should spend more time here to see what’s REALLY going on.
Business response:
Stephanie, we are interested in learning more about what exactly caused you to feel this way. Please give us a call at (843) 873-3550 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Horrible service. Took our truck there for service and another issue with it. They gave us an diagnosis and made us paid 1300 dollars. When we came and picked it up. They hadn’t fixed it. But they told us it was ready. Now they gave us another diagnosis. Had to leve it there again. It’s been over a week. I call left a bunch of voice messages and no body returns my call. I call they transfer me to Rich Green who is in charge. But he never picks up nor return the calls. I definitely would NOT recommend this place.
Business response:
This is Steven Bilton. Im the Service director here at Summerville Ford. I’m Sorry to hear about your experience. I would like to help take care of any issues you may have. Please call my office direct 843-329-8986
Horrible service in the service department when a brake change took over 3 days, and then wasted my time with deceptive advertising for a trade-in. Definitely will NEVER patronize them or recommend friends or family.
Business response:
Billy, we are so disappointed to learn of this situation you have described. Please contact us at (843) 873-3550 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your feedback and we look forward to speaking with you.
My wife and I had issues with our vehicle purchase, but Summerville Ford did everything possible to make it right, and we very much appreciate it. Good people work here and I want to send out a special thank you to Leigh, Tony, Steven and Elvis for taking care of us.
Business response:
Hi Chris! We're so happy we were able to help you out! We do hope we can be of assistance in the future. Thank you and take care!
Frequently asked questions about Summerville Ford Parts Department
How is Summerville Ford Parts Department rated?
Summerville Ford Parts Department has a 3.2 star rating with 166 reviews.
When is Summerville Ford Parts Department open?
Summerville Ford Parts Department is closed now. It will open at 7:30 a.m.
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