Stratosphere Casino, Hotel & Tower

Mallorie G 

on BBB

2 years ago

No stars. Although I had an “renovated room” I thankfully only had to be here 1 night but the room was so dirty I slept in my clothes. Fake lashes left on the counter, nightstand and of all places the ice bucket .. so apparently they don’t clean that at all. I took photos of everything but because I booked on Vegas.com the hotel wouldn’t do anything or me. There were also sequence and beads all over the floor. I don’t think they did anything but change the sheets in the room. Then there was the paper thin walls where it felt... read more

Lisa B 

on BBB

2 years ago

Booked 2 rooms for my 50th bay and our flight got canceled. The hotel refused to refund or comp us any of our $500+. Will never stay or recommend. Bad customer service. 

Rhonda H 

on BBB

2 years ago

I would not recommend this hotel to anyone. We reserved online for a reasonable price so I didn't expect it to be a palace. We arrived late and we're tired after a long wait we finally made it to check in. The first thing the desk clerk told us was how terrible the room we booked would be and for double the price we could upgrade. We reluctantly decided to because we were tired. The first room was horrible and it smelt like a dirty diaper was left in the room. Then we went back down and just asked for the room we had reserve... read more

Lalanni J. 

on BBB

2 years ago

Worst place. 2 and half hours to check in. Waited hour and half for another key while they helped others who came in after me. They charged me double and never sent me my deposit. Upgraded me to a room that wasn't upgraded. Mold and dirty room. Rude staff. Music was so loud at all times u couldn't think. ********* didn't even take their own rewards member card. Resteraunts closed really early. Some bartenders were rude and just ignored you can't get a hold of anyone to discuss my deposit do not waste ur money here 

Darlene/ vern H 

on BBB

2 years ago

One star for free valet parking, ok we thought since the Covid the hotel would of cleaned up their rooms, and guess what THEY DID NOTHING!!! dirty filthy dirty, shower curtain hanging ripped off hooks, when sun hit our room the dust was pathetic floating in room, on tv and never been dusted on air conditioner, oh not to mention the floors were disgusting DIRT stains who knows whats on them, so next morning we go out to the hallway smelling WEED yes WEED OH and walking over a bunch of bedding/ towels garbage bags etc. not onl... read more

William J 

on BBB

2 years ago

They keep charging my card after my stay! Its been a week since I left, they took out 300, attempted to take out 600( thank goodness my card was locked) then today another 300. Currently on hold to get the money they took back. The first time I called and they apologized and said it was to be charged to the guest who is currently staying in the room I was in. If it happens again Im going to have to consider further action they have no right to be charging or attempting to charge my card. 

Leah M 

on BBB

2 years ago

We booked a 4 night stay on March 30th for October 11th-15th 2022! It was our 20th wedding anniversary! We were so excited and planned for 1/2 year! I booked the grand suite! Upon check in was informed that my room was unavailable and I had to be downgraded until it was available! I was promised comps of which I did not receive and had to fight for! I couldnt teach a manager for the life of me!!! I waited 6 hours for a manager call back! Then when we finally got room ****** from room **** the room above us had work being don... read more

Christine M 

on BBB

3 years ago

I booked a room for 1 night and could not even stay the hold time. The room was dirty. We found glitter and rhinestones on our bed sheets after we slept in the beds. I saw toenail clippings on the carpet and rubber bands on the tile in the bathroom. The tub was dirty from use. It looked like people with dirty feet took showers and the tub was still dirty from their feet and there was hair in the shower. I thing the cleaning staff just remade the bed instead of changing the sheets and emptied the trash and called the room cle... read more

Rebecca A 

on BBB

3 years ago

The Strat was a horrible experience. Started off taking 2.5hours to get into our room. We then went up to our room and another family was in it already. Took 30 more minutes to fix that mess. Room looked straight from the 80's, old, wore out, furniture and fridge falling apart, air wouldn't work in living room. And to top it off, it has been 2 weeks and I have not gotten my deposit back plus I was supposed to be refunded for the resort fee because of the room mess. No one is returning my calls or emails,