Stratosphere Casino, Hotel & Tower

Noah F 

on BBB

a month ago

I would avoid at all costs! Staying here is not worth the headache caused by poor customer service and misleading fees, despite some well renovated guest rooms. In short, a colleague and I booked rooms at the Strat as an affordable offsite location for a conference (based on a list price of $250 for 3 nights). When I checked in, the desk attendant was kind enough to explain the no smoking policy and the use of sensors to detect smoking and or vaping ( no problem here as a non-smoker who is frequently annoyed when they can sm... read more

ABEL M 

on BBB

5 months ago

I stayed one night on 11/9/2024- 11/10/2024 CHECKED IN 20 MINUTES EARLY WAS OFFERED AN " UPGRADE" THAT WAS A DAMN ROOM WITH NO AC ! THE SMELL OF WEED AND CIGARETTES WAS HORRID! THE PLUMBING DIDN'T WORK, I CALLED FOR EXTRA PILLOWS AND THEY DIDN'T HAVE ANY LEFT. I CHECKED IN WITH MY WIFE AND 10 YEAR OLD SON NONE OF US SMOKE. BUT SOMEHOW I WAS CHARGED A 350 $ SMOKING CHARGE?!?!! THAT MAKES NO SENSE AND IS VERY DISHONEST AS A BUSINESS TO BE RAN THIS WAY. AND FROM THE LOOKS OF IT IM NOT THE ONLY ONE THAT HAS BEEN SCAMMED !! SOMET... read more

Nicholas C 

on BBB

6 months ago

Worst hotel experience ever for my first time in Vegas! I stayed at this hotel from 10/3/24 - 10/6/24 The entire hotel is covered with a very harsh smell from cigarettes and marijuana smell! Upon booking my girlfriend and I who are not smoking of ANY KIND booked the Non-smoking floor/room the first time we got there the hotel said “our smoking alarm” went off in our room at 1:54am which there is absolutely no reason for that to occur seeing that neither one of us smoke nor do we use vaping products! When we checked out Sunda... read more

Joseph R 

on BBB

6 months ago

Stayed 9/18-9/21 but checked out one day early (9/20) before 11 am and was told I could get my last night THE WHOLE HOTEL & CASINO SMELLS LIKE CIGARETTES AND WEED! (CASINO , ROOMS , VALET , EVERYWHERE!) We had a select double queen room booked while silly me figured it would at least have a mini fridge however it did not. It also smelled of cigarettes and weed.I asked concierge but was just offered to upgrade. I initially declined however when my AC thermostat would not register when you pressed a button I was basically forc... read more

Jimm P 

on BBB

9 months ago

I stayed at the 18th floor of the Strat in July 24, and mostly had a good time. The room was ok (ugly carpet), TV and fridge worked, phone didnt. The $50.96 / day Resort Fee is so BOGUS. Most shows I did not care fore. No signs saying the 24th floor pool/bar is closed, only one ride advertised, Half off the Tower elevator, but $5 service fee took it back to $10.day What really annoyed me is that at check-out time, both their online info and TV checkout info showed a DOUBLE Resort Fee charge, every day. see photo. Had I not n... read more

Michelle W 

on BBB

a year ago

Unfortunately I can't remember the front desk agent's name because she provided EXCELLENT customer service and deserves recognition! Friendly, helpful, smiling, nice conversation, not the forced "company policy friendliness." The line was long, and there were only 4 agents working the desk so it was a bit of a wait. The room is a standard 2 queen, a little smaller than what I'm used to at other hotels with same size room. Fairly clean except a little more attention to dusting in certain places would have been nice, but it wa... read more

Michelle W 

on BBB

a year ago

Unfortunately I can't remember the front desk agent's name because she provided EXCELLENT customer service and deserves recognition! Friendly, helpful, smiling, nice conversation, not the forced "company policy friendliness." The line was long, and there were only 4 agents working the desk so it was a bit of a wait. The room is a standard 2 queen, a little smaller than what I'm used to at other hotels with same size room. Fairly clean except a little more attention to dusting in certain places would have been nice, but it wa... read more

Nadeana F 

on BBB

a year ago

Terrible dirty place. Too many hidden fees, as a guest you still have to pay extra. No daily housekeeping. I loved it when it was the stratosphere. Never comings back. I will not recommend this place to my worst enemy. Who the **** is in charge ? Anybody listening?? 

Todd L 

on BBB

a year ago

I am a local here in Nevada now. We brought family in for the Thanksgiving holiday. They have stayed in the Strat I previous years. This stay was the worst experience EVER. I purchased a package and they stayed in the Strat again. Everything was prepaid and they were excited to stay. At check in they were surprised when they were told that on top of all of the money already, they had to pay $20 a day to park. This is ridiculous and very poor business practice to surprise someone with charges that they were never informed of.... read more