Stratosphere Casino, Hotel & Tower

Julie L 

on BBB

3 years ago

First time in Vegas for my fiances birthday. As soon as we check in they charged us $224 instead of $83 for the resort fees. I call them and say hey you over charged me. And theyre like oh must of been a glitch well refund that money back. So im like ok... Kinda mad. No apology or nothing. An hour later i recieve ANOTHER charge for what was suppose to be my refund for $141. So now my banks insufficient 365 for the weekend. I called them monday after the weekend ******, bc that **** should of never happened. They refunded me ... read more

Mark L 

on BBB

3 years ago

My wife and I arrived here yesterday at 3 pm. It took us well over and hour and a half to check in. 9/30 We were exhausted from the drive. Today,10/1 we left the room after calling about the lack of a trash can. We gambled and walked around, and were tired so we wanted to go to the room and relax. 6 hours later the room was uncleaned.I went and spoke to someone and they said they would have the room cleaned. So we had to leave. Mind you we are in our 60's and feel it. Then we get to the room and lay down and there's a knock ... read more

Eris G 

on BBB

3 years ago

Absolutely the worst experience I've ever had at a hotel. Paid over 400 dollars for 5 nights. When I arrived I was charged an additional 200 'resort ' fee . I was not allowed to pay for this extra resort fee with cash and was not allowed to check in to the room I had already paid for . I tried to use my card but my limit was reached for the day. No exception was made for me and I waited THREE hours after traveling all day to be denied service to a room I already paid for because the front desk would not take cash for the ext... read more

Duane M 

on BBB

3 years ago

Rooms are from the 1960s they let people smoke pot in room's there was dog **** in the hallways! 

Joshua P 

on BBB

3 years ago

This hotel is horrible. The smell of Marijuana was troubling, there are signs everywhere station smoking marijuana is not allowed on the property. The rooms service is a complete joke. You have to call and call and call and they might bring you towels eventually. They were supposed to get my mom a wheelchair and never did I had to go buy a $200 wheelchair so she could get around. They up charge you when you get there saying if you want a newly remodeled room it's extra per night or if you want the old rooms with nothing in t... read more

Troy G 

on BBB

3 years ago

Dirty place Resort fee per night what a joke it's a hotel not a resort Power went out in the hotel during a shower no power no water Wait 25 minutes at a slot machine for someone to fix a broken bonus on the machine I will never go back there 

Kelli O 

on BBB

3 years ago

We stayed there 5/28/21-6/2/21. Our "upgraded" room was horrible. One of the outlets did not work the entire stay. Also after checking in, our room had no remote for the tv. Went to front desk waited more than an hour to speak with someone. They addressed our issues but nothing was done. Ac also was not working properly. The shower was dirty with already used toiletries. Drains were very slow. Would like full refund for our stay. 

Dontplaywithmeatall 

on BBB

3 years ago

bed bug infested room,racist and dishonest staff and false price advertising! dont waste your money here at all, i paid for 2 full nights and presented valid documentation of my payment upon arrival which was may 13th,2021 6:00am ! upon awakening abruptly out of my sleep being cursed with racial slurs by staff members telling me my departure date was may 14th,2021 which was false accusation from them and they still stood firm even upon me presenting documents showing my actual arrival and check in time which i paid my own mo... read more

Zyair C 

on BBB

3 years ago

There is a fake tattoo shop upstairs by the thrill rides. This man does henna, I have had henna done plenty of times, I do it on myself. I asked him what the starting price was and he said $30-$35 depending on the size and detail. I was nothing but sweet to him through the entire process, it took about 40 minutes, and while it was not tiny it was not big by any means. I got an elephant on my arm. Mind you, I asked him the price and I said I have a budget, so he knew that I was not going to have it done if it was expensive. O... read more