Stratosphere Casino, Hotel & Tower

Jimm P 

on BBB

a year ago

I stayed at the 18th floor of the Strat in July 24, and mostly had a good time. The room was ok (ugly carpet), TV and fridge worked, phone didnt. The $50.96 / day Resort Fee is so BOGUS. Most shows I did not care fore. No signs saying the 24th floor pool/bar is closed, only one ride advertised, Half off the Tower elevator, but $5 service fee took it back to $10.day What really annoyed me is that at check-out time, both their online info and TV checkout info showed a DOUBLE Resort Fee charge, every day. see photo. Had I not n... read more

Michelle W 

on BBB

a year ago

Unfortunately I can't remember the front desk agent's name because she provided EXCELLENT customer service and deserves recognition! Friendly, helpful, smiling, nice conversation, not the forced "company policy friendliness." The line was long, and there were only 4 agents working the desk so it was a bit of a wait. The room is a standard 2 queen, a little smaller than what I'm used to at other hotels with same size room. Fairly clean except a little more attention to dusting in certain places would have been nice, but it wa... read more

Michelle W 

on BBB

a year ago

Unfortunately I can't remember the front desk agent's name because she provided EXCELLENT customer service and deserves recognition! Friendly, helpful, smiling, nice conversation, not the forced "company policy friendliness." The line was long, and there were only 4 agents working the desk so it was a bit of a wait. The room is a standard 2 queen, a little smaller than what I'm used to at other hotels with same size room. Fairly clean except a little more attention to dusting in certain places would have been nice, but it wa... read more

Nadeana F 

on BBB

a year ago

Terrible dirty place. Too many hidden fees, as a guest you still have to pay extra. No daily housekeeping. I loved it when it was the stratosphere. Never comings back. I will not recommend this place to my worst enemy. Who the **** is in charge ? Anybody listening?? 

Todd L 

on BBB

a year ago

I am a local here in Nevada now. We brought family in for the Thanksgiving holiday. They have stayed in the Strat I previous years. This stay was the worst experience EVER. I purchased a package and they stayed in the Strat again. Everything was prepaid and they were excited to stay. At check in they were surprised when they were told that on top of all of the money already, they had to pay $20 a day to park. This is ridiculous and very poor business practice to surprise someone with charges that they were never informed of.... read more

Todd L 

on BBB

a year ago

I am a local here in Nevada now. We brought family in for the Thanksgiving holiday. They have stayed in the Strat I previous years. This stay was the worst experience EVER. I purchased a package and they stayed in the Strat again. Everything was prepaid and they were excited to stay. At check in they were surprised when they were told that on top of all of the money already, they had to pay $20 a day to park. This is ridiculous and very poor business practice to surprise someone with charges that they were never informed of.... read more

Azusena E 

on BBB

a year ago

***zero stars if possible **** already a $300 for an average room then $286 for resort fees then an additional $135 at checkout?! What the fuck?! This place is a scam! ****Don't stay here**** 

Anthony S 

on BBB

a year ago

This hotel is not professional at all . I made a reservation at the Strat hotel through Priceline and was not able to check in but was still charged for a room I didn't get to stay in 

Modesto C 

on BBB

a year ago

Not very clean and attentive to important to us customers.